GovWorx

Install, configure, and maintain telephony and CAD system integrations, collaborating with technical staff and providing on-call support. | At least 2 years IT, telecommunications, or systems engineering experience; U.S. citizenship and background checks required. | Location: Remote (U.S. only) Travel: Possibly Up to 20% Clearance: Must pass FBI fingerprint and background check in multiple states About GovWorx GovWorx is helping public safety rise to today’s greatest challenge: the loss of experience. Our AI-powered platform, CommsCoach, supports 9-1-1 and emergency communications centers across the country by automating quality assurance, training, and real-time call evaluation, allowing agencies to strengthen their teams and better serve their communities. Position Overview We are seeking a Technical Engagement Specialist to join our Technical Implementation and Customer Support teams. This role combines remote technical work with occasional on-site field engineering to support emergency communications centers (ECCs) in connecting their systems to GovWorx solutions. You will work directly with customers’ IT and communications teams to ensure successful integration of telephony audio and related systems into our secure cloud environment. The ideal candidate has hands-on experience in 9-1-1 center technology, a strong IT and networking background, and working knowledge of audio streaming, SIP, or other voice integration protocols. You’ll play a critical role in the deployment and ongoing reliability of AI on-sitel systems used every day by public safety professionals. Key Responsibilities Install, configure, and maintain integrations between customer telephony/audio, CAD systems and GovWorx applications. Work directly with PSAP/ECC technical staff, vendors, and system administrators to ensure installations, proper connectivity and data flow. Troubleshoot audio connections and network issues, including SIP and other streaming protocols. Assist with setup and configuration of hardware devices used for audio or data ingestion. Collaborate closely with the GovWorx implementation and support teams to ensure smooth deployments and excellent customer experiences. Participate in an on-call rotation for after-hours, weekend, and holiday support as needed. Travel to customer sites (up to 20%) for system installations, testing, and troubleshooting. Required Qualifications U.S. citizen or authorized to work in the United States. Must pass FBI CJIS fingerprint and criminal background check at national and individual state levels. Minimum 2 years of experience in IT, telecommunications, or systems engineering. Familiarity with public safety and 9-1-1 center environments and terminology. Strong knowledge of audio streaming protocols and telephony integration (VoIP, SIP, RTP, PBX systems). Proficient in Windows and/or Linux server environments, networking, and system configuration. Excellent communication and customer service skills; able to work independently in high-pressure situations. Willingness to travel up to 20% and participate in after-hours on-call rotation. Preferred Qualifications Experience with logging recorders Familiarity with CAD, radio, or 911 telephony systems. Prior experience with SaaS or cloud-based solutions. Why Join GovWorx At GovWorx, we believe in putting all responders first. You’ll be part of a team that’s redefining how technology supports public safety, combining AI innovation with human expertise to strengthen the people behind every emergency response.

Manage production security systems, conduct penetration testing, oversee SIEM and antivirus tooling, and manage compliance frameworks. | US citizen with 5+ years in security operations, compliance management experience, AI security evaluation skills, and ability to pass FBI background check. | IT Security Analyst Location: Remote - U.S. Only (or Hybrid in Denver, CO) Type: Full-Time Clearance: Must pass FBI fingerprint and background check in multiple states About GovWorx GovWorx is helping public safety rise to today's greatest challenge: the loss of experience. Our AI-powered platform, CommsCoach, supports 9-1-1 and emergency communications centers across the country by automating quality assurance, training, and real-time call evaluation—allowing agencies to strengthen their teams and better serve their communities. or the one you already have. Position Overview We're looking for an experienced IT Security Analyst to help build and improve the next generation of AI systems used by public safety agencies across the country. This role sits at the intersection of IT Security, SaaS Application Security, and Security Compliance. You'll own the evaluation and continuous improvement of production security systems, developing automated pipelines for things like security scans and penetration testing, responding to security questionnaires and RFPs, and managing our compliance frameworks (SOC2 Type 2, NIST, CJIS, etc.). You'll work closely with IT, sales, engineers, and product managers to ensure our systems remain secure, reliable, and trustworthy in real-world public safety environments. Key Responsibilities Mange and conduct penetration testing on a regular schedule. Select, implement, and manage antivirus scanning. Select, implement, and monitor SIEM tooling. Assess existing and future software systems for security posture and compliance. Manage and conduct training programs for role specific security needs (e.g. engineers, general staff, etc.). Assess existing Business Continuity and Disaster Recovery plans and implement continuous improvements. Manage and conduct compliance operations to maintain current compliance frameworks and acquire additional certifications as needed. Respond to security questionnaires and RFPs. Qualifications Must-Haves Must have US citizenship and pass FBI fingerprint and background check in multiple states. 5+ years of experience in security analysis / operations. Experience managing a compliance process including at least SOC2 / NIST / ISO. Experience evaluating the security of third-party systems and services / new vendors. Experience evaluating security concerns unique to AI systems. Experience using AI in personal and / or business workflows. Clearance: Must pass FBI fingerprint and background check in multiple states Nice to Have Basic software development experience. Criminal Justice Background. Public Sector, Government, or Public Safety experience. Why Join GovWorx? Help build AI systems that directly support first responders and emergency communications professionals Own AI quality, evaluation, and continuous improvement for production applications Work on cutting-edge LLM technologies and help shape the future of Responsible AI Collaborate with a high-performing team across AI, engineering, product, and data science Solve technically challenging problems with real-world impact on public safety Influence AI strategy and evaluation practices across a growing technology company

Manage IT infrastructure and security engineering focusing on identity, endpoints, and security operations. | 5+ years in IT/security engineering with expertise in Okta, Jamf, Intune, Zero Trust, compliance frameworks, and scripting. | IT & Security Engineer Location: Remote (U.S. Based) Type: Full Time Overview We are seeking a IT & Security Engineer to own GovWorx’s security engineering and IT infrastructure. This is a senior individual contributor role responsible for architecture, hands-on delivery, and technical leadership across identity, endpoint, security operations, and compliance. The ideal candidate brings deep expertise in IAM, endpoint management, and security engineering, and is equally comfortable designing systems and getting into the details. You will serve as the primary technical lead for IT and security initiatives, partnering closely with the Head of IT & Security and cross-functional teams to maintain a strong security posture as GovWorx scales. Experience in regulated or compliance-driven environments is highly valued. You will play a critical role in protecting the systems and data that public safety professionals rely on every day. Key Responsibilities • Own architecture strategy and hands-on delivery for IT & Security engineering initiatives. • Translate security and IT objectives into actionable workflows, automation patterns, and documentation. • Mentor team members on technical troubleshooting, configuration, and best practices; foster a security-first culture. • Evaluate and recommend technologies to improve security posture, service reliability, and operational efficiency. • Own end-to-end identity lifecycle management using Okta as the primary IAM platform. • Maintain and refine RBAC/ABAC models, least-privilege controls, and provisioning workflows. • Implement and support SSO, MFA, SCIM, conditional access, and session security controls. • Conduct periodic access reviews and maintain audit documentation for GovWorx compliance frameworks. • Serve as SME for Jamf (macOS) and Intune (Windows): secure baselines, configuration profiles, provisioning, and compliance enforcement. • Maintain Zero Trust device posture: encryption, patching, MDM enforcement, automated remediation, and application access controls. • Manage and tune the EDR deployment for detection quality and incident readiness. • Deploy self-service endpoint capabilities to minimize employee friction and ensure timely application access. • Maintain centralized logging and monitoring pipelines across identity, endpoint, and SaaS systems. • Create and refine detection alerts for high-signal, low-noise event visibility. • Lead technical investigation during security events: evidence gathering, forensic analysis, containment, and remediation recommendations. • Collaborate with the Head of IT & Security on incident prioritization, communication, and business-impact decisions. • Maintain and optimize core SaaS, collaboration, and IT platforms for reliability and scalability. • Own hardware and software lifecycle management: procurement, deployment, inventory, and secure decommissioning. • Maintain and regularly test backup, continuity, and disaster recovery processes. • Maintain system diagrams, runbooks, SOPs, and internal knowledge articles. • Support GovWorx compliance frameworks through control enforcement, audit evidence collection, and documentation. • Maintain SaaS application and OAuth integration inventory; review and control privileged access and scope boundaries. • Manage lifecycle of service accounts, API keys, certificates, and secrets; enforce secure storage and automated rotation. • Assist in vendor security evaluations, risk assessments, and risk register contributions. Required Qualifications • 5+ years of experience in IT, security engineering, or a combined technical role. • Hands-on expertise with Okta (SSO, SCIM, MFA, lifecycle management) and RBAC/ABAC access models. • Proficiency with Jamf Pro and Microsoft Intune for endpoint management and compliance enforcement. • Experience with EDR platforms, SIEM tooling, and centralized logging infrastructure. • Working knowledge of Zero Trust architecture principles and their practical application. • Experience supporting compliance frameworks (SOC 2, NIST, ISO 27001, or similar). • Familiarity with incident response practices, forensic analysis, and chain-of-custody procedures. • Ability to write and maintain scripts or automation (Python, Bash, or equivalent) for operational tasks. • Strong written and verbal communication; able to translate technical concepts for non-technical stakeholders. • U.S. citizen or authorized to work in the United States. Preferred Qualifications • Familiarity with cloud environments (AWS, GCP, or Azure) and SaaS security posture management. • Experience with PKI, secrets management, and certificate lifecycle practices. • Background in regulated or compliance-driven environments (public sector, healthcare, fintech, or similar). • Prior experience in a technical lead or senior individual contributor capacity. • Bachelor’s degree in Computer Science, Information Security, or a related field; equivalent experience accepted. About GovWorx GovWorx is helping public safety rise to today’s greatest challenge: the loss of experience. Our AI-powered platform, CommsCoach, supports 9-1-1 and emergency communications centers across the country by automating quality assurance, training, and real-time call evaluation—allowing agencies to strengthen their teams and better serve their communities.