Gotham Technology Group

Lead B2B and D2C commerce operations, enterprise integrations, and service management initiatives across SAP Commerce ecosystem. | Requires 8+ years ecommerce experience, strong B2B commerce and ERP knowledge, SAP Commerce Cloud and S/4HANA experience, vendor management, and D2C commerce experience. | Title: Director (B2B, D2C, eCommerce) Location: hybrid in NYC Duration: FTE/Perm Salary: 150-175k +bonus Seeking a strategic, hands-on leader to oversee B2B commerce operations, enterprise integrations, and service management initiatives across a complex SAP Commerce ecosystem. This role serves as the primary liaison between business stakeholders, technology teams, and external partners to drive scalable commerce solutions supporting both B2B and direct-to-consumer (D2C) operations. Responsibilities • Lead the evolution of B2B commerce platforms, operational processes, and enterprise ordering workflows. • Partner with business and technology teams to identify process improvements, define requirements, and implement scalable solutions. • Oversee backend operations across SAP Commerce Cloud and integrated enterprise systems, including order management, fulfillment, shipping, billing, invoicing, inventory, and operational integrations. • Support D2C commerce operations, customer experience initiatives, and ecommerce growth strategies. • Manage service and repair workflows within SAP and related business systems. • Coordinate with ERP teams to ensure alignment across commerce, operational, and financial processes. • Manage third-party vendors and system integration partners, ensuring quality delivery and execution. • Support global rollouts, implementations, testing, deployments, and post-production support activities. Required • 8+ years of experience in ecommerce, enterprise applications, commerce operations, ERP, or related business systems. • Strong experience with B2B commerce operations, order management, and end-to-end order-to-cash processes. • Experience supporting complex ecommerce ecosystems with ERP and backend integrations. • Ability to work directly with business stakeholders, drive process improvements, and influence decision-making. • Experience managing vendors, consultants, or system integration partners. • SAP Commerce Cloud experience. • SAP S/4HANA or other enterprise ERP experience. • D2C commerce experience Preferred • Experience in retail, wholesale, consumer products, manufacturing, or omnichannel environments. • Exposure to service management or repair operations. • Experience supporting international deployments and enterprise-scale implementations.