Goldfish Swim School

Delivering hands-on training and mentorship to new General Managers across multiple locations, including travel and program improvement. | 3-5 years of leadership experience, preferably in multi-site management, with skills in training, coaching, and operational standards. | Job Title: Learning Development Lead - Business Operations Reports to: Director of Operations Location: Travel Required (Multi-location, up to 75%) FLSA Status: Full Time Summary: The Learning & Development Lead is responsible for the effective onboarding, training, and development of new General Managers (GMs) across multiple swim school locations. This role is both instructional and leadership-focused, serving as the primary mentor, coach, and point of contact for GMs during their onboarding and training period. The L&D Lead travels to assigned swim schools to deliver hands-on, consistent, and high-quality leadership training aligned with company values, operational standards, and customer service excellence. Key Responsibilities: • Training Delivery & Facilitation • Lead comprehensive, hands-on training programs for new General Managers, covering all operational, team leadership, and customer experience areas. • Ensure training content aligns with company SOPs, safety regulations, financial management, and service delivery standards. • Facilitate classroom and on-deck (poolside) learning sessions, role-playing scenarios, and evaluations. • Mentorship & Coaching • Serve as the primary mentor and direct report for new GMs throughout the training cycle. • Provide continuous coaching, performance feedback, and leadership development. • Assess trainee readiness and support seamless transitions into the GM role. • Travel & Site Support • Travel to swim school locations as needed to support new GM onboarding (estimated 60–75% travel). • Collaborate with district managers and local teams to provide in-person training, guidance, and transition support. • Curriculum & Process Improvement • Contribute to the ongoing improvement of training materials, manuals, and checklists based on field experience. • Provide feedback to the L&D team on program effectiveness and suggest enhancements. • Evaluation & Reporting • Track trainee performance and progress against key milestones. • Deliver weekly progress reports and final readiness evaluations to senior leadership. Qualifications: • 3–5 years of leadership experience, preferably in swim school operations, retail, fitness, hospitality, or education sectors. • Prior experience as a General Manager or multi-site manager strongly preferred. • Demonstrated experience in training, mentoring, or team development. • Strong interpersonal skills with the ability to lead, motivate, and inspire new managers. • Excellent verbal, written, and presentation skills. • Willingness to travel regularly across assigned regions. • CPR/First Aid certifications preferred (or willingness to obtain). • Passion for youth education, swimming, and safety is a plus. Core Competencies: • Leadership Development • Operational Excellence • Communication & Coaching • Problem Solving • Emotional Intelligence • Adaptability & Travel Readiness Working Conditions: • Frequent travel to various swim school locations. • Ability to work a flexible schedule, including occasional weekends during training cycles. • On-site work includes time on the pool deck, in classrooms, and administrative offices.

Oversee daily operations, staff management, customer service, and safety procedures at a swim school. | High school diploma or GED, management experience, lifeguard and CPR/AED certifications, and experience in aquatic or childcare settings. | Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, cash management, customer service, retail and vending department, birthday party operations and workplace employee activities. Benefits: Flexible Schedule Competitive Pay Paid Training FUN team environment Health Benefits with Employer Contribution 401(k) matching Paid Vacation Discount Program Anniversary Recognition Program Opportunities for Advancement Strengths Based Leadership Development Program Duties and Responsibilities include the following: Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures. Helps the General Manager and department managers fulfill all daily tasks. Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction. Interacts with the Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training. Provides sales and marketing training to all qualified sales staff. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained. Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions. Gains a high level of knowledge and experience in the GSS pool operations to ensure understanding and satisfaction of Goldfish members. Initiates and oversees workplace culture and employee interaction. Maintains a high level of employee satisfaction. Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and trains all current staff on the GSS EAP. Maintains current certifications and stays up-to-date professionally on the aquatics and management field. Education/Experience: High school diploma or GED is required. Bachelor’s degree or higher preferred. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider required. Two or more years management experience preferred. Two or more years as a swimming instructor preferred. Certificates and Licenses: Lifeguard, CPR/AED and first Aid certification required. Shallow water attendant highly recommended. Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Oversee daily operations, staff management, customer service, and safety procedures at a swim school. | High school diploma or GED, management experience, lifeguard/CPR/AED/First Aid certifications, and experience in aquatics or childcare preferred. | Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, cash management, customer service, retail and vending department, birthday party operations and workplace employee activities. Benefits: • Flexible Schedule • Competitive Pay • Paid Training • FUN team environment • Health Benefits with Employer Contribution • 401(k) matching • Paid Vacation • Discount Program • Anniversary Recognition Program • Opportunities for Advancement • Strengths Based Leadership Development Program Duties and Responsibilities include the following: • Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures. • Helps the General Manager and department managers fulfill all daily tasks. • Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction. • Interacts with the Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training. • Provides sales and marketing training to all qualified sales staff. • Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved. • Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained. • Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions. • Gains a high level of knowledge and experience in the GSS pool operations to ensure understanding and satisfaction of Goldfish members. • Initiates and oversees workplace culture and employee interaction. Maintains a high level of employee satisfaction. • Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and trains all current staff on the GSS EAP. • Maintains current certifications and stays up-to-date professionally on the aquatics and management field. Education/Experience: High school diploma or GED is required. Bachelor’s degree or higher preferred. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider required. Two or more years management experience preferred. Two or more years as a swimming instructor preferred. Certificates and Licenses: Lifeguard, CPR/AED and first Aid certification required. Shallow water attendant highly recommended. Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate. Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Assist with customer inquiries, process registrations, manage schedules, and support administrative tasks at the front desk. | High school diploma or GED, some customer service experience, basic computer skills, CPR/First Aid certifications preferred. | Job Title: Front Desk Customer Service Representative Reports to: General Manager FLSA Status: Non-exempt Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company. 18 years or older position Duties and Responsibilities include the following. Other duties may be assigned. 1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. 2. Processes student registrations using effective sales/customer service techniques. 3. Schedules and manages birthday/pool parties. Supervises birthday party staff. 4. Resolves customer concerns/complaints using a professional approach. 5. Assists clients with purchases of merchandise and vending. 6. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. 7. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area. 8. Monitors snack shack area and provides guidance to snack shack staff. 9. Checks voicemail and email correspondence and responds in a timely manner. 10. Updates informational displays with accurate and timely promotions and literature. 11. Provides occasional administrative support for management personnel to include the General Manager, and the Asst. General Manager. 12. Makes collection calls to resolve open account problems. 13. Prepares twice daily student lesson schedules for use by instructors and management staff. 14. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. 15. Any other duties and responsibilities as may be assigned by the Employer from time to time. Education/Experience: High school diploma or GED. Some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills preferred using Word, Excel and other software systems. Certifications and licenses: CPR, First Aid and AED certification preferred. Job Type: Part-time Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passionNot just a passion for kids or a passion for swimming...it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.