Gesa Credit Union

Providing exceptional customer service, handling inquiries, account maintenance, and promoting products via phone or email. | High school diploma, 1+ year experience in a contact center and financial institution, proficiency with office software, and comfort with technology. | Take a leap and join our team! We are in search of Member Contact Center Representatives to join our Credit Union, after 90+ days this position is eligible to work from home remotely. Candidates must reside in Washington to be eligible for remote work. Gesa also offers call center representatives competitive pay and monthly incentives. Training for this position is typically 6 weeks long and requires full-time hours during that period. At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together. Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. Get to know us: About - Gesa Credit Union Role Summary: The Member Contact Center Representative serves the membership through effective communications, troubleshooting, proactive learning and deepening member relationship and adhering to established policies and/or procedures while providing exceptional service to members via the phone. This position requires high service standards by meeting/exceeding established performance metrics, quality scores, adherence to schedule and Member Satisfaction scores while demonstrating empathy, curiosity and expertise in all product and services to determine member needs. What You Will Be Doing: 1. Provides exceptional service to promote deep and lasting member relationships. 2. Answers general inquiries and performs account maintenance via phone or email channels. 3. Meets/exceeds key performance indicators (KPIs) expectations. 4. Researches and resolves problems under the guidance of the MCC Leadership or MCCR Lead with a sense of urgency. 5. Takes ownership of member concerns, sets the expectations, and provides prompt follow-up/resolution. 6. Identify opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships. 7. Maintains knowledge of credit union policies, procedures, and regulations. 8. Communicate effectively with members/ team members through various channels. About You: 1. Ability to organize and prioritize multiple tasks. 2. Resolves requests with a sense of urgency and escalates timely. 3. Promotes and participates in a cohesive team environment. 4. Effectively communicates ideas and information, both verbally and in writing. 5. Takes ownership and acts proactively to solve member concerns. 6. Utilizes tools and resources to solve complex inquiries. 7. Creatively thinks outside the box to resolve member concerns while adhering to policies and regulations. 8. Analyzes information and recommends achievable process improvements. 9. Excellent customer service and interpersonal skills. 10. Member-centric with a friendly, professional demeanor. What You Will Need: 1. Minimum of a high school diploma; some college course work preferred; degree highly desirable. 2. 1+ year experience in a contact center environment. 3. 1+ years in a credit union or financial institution. 4. Some travel may be required to complete training or fulfill duties. 5. Courtesy, tact, and diplomacy with current and potential members, peers, and staff. 6. Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired. 7. Familiarity and comfort with online systems and other technology. Our Team Member Value Proposition: In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer: • Competitive Pay • Dental and Vision Insurance • 8 days/year accrual of Paid Time Off – Plus 10 Paid Holidays! • 401(k) Match • Incentive Program • Tuition Assistance and Student Loan Repayment • Commuter Benefits • Paid Time Off to Volunteer in the Community • Product discounts • Engaging Work Environment • Rewards and Recognition Programs Salary Range: Richland, WA: $16.66 - $25.63 Spokane, WA: $16.66 - $24.83 Lynnwood, WA: $16.66 - $28.01 • While the full earning scale is listed above, Gesa starts our team members at $19.50/hour for this position. Get wise to what’s possible with a career at Gesa. Join us! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation. Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment. Selected candidate(s) must be able to pass a pre-employment credit/background check. Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran. Equal Employment Opportunity (gesa.com)

The Developer II will develop, enhance, and support applications while collaborating with Project Managers, Product Owners, and Senior Developers. This role involves designing and implementing software solutions that meet banking operations needs. | Candidates must have a Bachelor's Degree in a related field and a minimum of three years of relevant experience, with a preference for Mulesoft development. Familiarity with modern front-end and back-end technologies, as well as database tools, is required. | Job Details Level: Experienced Job Location: South Richland HQ - Richland, WA Position Type: Full Time - Salary Education Level: 4 Year Degree Salary Range: $86586.54 - $129879.81 Salary Description Take a leap and join our team! At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together. Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. Get to know us: About - Gesa Credit Union Role Summary: The Developer II will play a crucial role in the development, enhancement, and support of our applications. This individual will work closely with Project Managers, Product Owners, and Sr. Developers to ensure the delivery of high-quality software solutions that meet the needs of our banking operations. The Developer II is expected to stay abreast of industry trends and emerging technologies to ensure our applications remain competitive and secure. *The Developer II position has the ability to work fully remote from Washington, Oregon or Idaho.* What You Will Be Doing: Work with Project Managers, Product Owners, and other developers to develop custom software applications Design, develop, and test code in alignment with Gesa's coding standard Develop custom WEB APIs to integrate software components Write unit tests as needed for their or other’s software components Design and implement security measures for their assigned application area Maintain knowledge of current and evolving technology, evaluate changes in or new technology, and provide Senior Developers with information relevant to new technologies (hardware, software, or services) that could be beneficial Maintain comprehensive documentation for developed applications and system Provide ongoing support and maintenance for existing applications About You: Excellent verbal and written communication skills Strong analytical skills, attention to detail, troubleshooting skills, and problem-solving skills Experience in an agile and scrum environment A working knowledge of web security principles and other security systems Ability to analyze information and recommend achievable process improvements to management Self-motivated and able to organize, prioritize and manage multiple complex tasks Qualifications What You Will Need: Bachelor’s Degree in Computer Science, Information Systems, or related field or equivalent of specialized courses, training, and/or directly related experience may be substituted A minimum of three years of similar or related functional and technical experience. At least one (1) year of Mulesoft development preferred Must be familiar with at least one modern front-end technology like Angular Must be familiar with at least one modern back-end technology like NodeJS express, or .NET Experience with at least one modern database tool like SQL Server or Oracle Experience with GIT source control Experience working and developing against REST and SOAP API’s Experience with an integration platform like Mulesoft MuleSoft Certified Developer - Level 1 (Preferred) MuleSoft Certified Developer - Level 2 (Preferred) Specific coding languages include but are not limited to: C#, Typescript, JavaScript and Java Familiar with microservices architecture and container technology like Docker Knowledge of the Financial Industry, products, and services. Credit Union experience preferred Ability to travel to complete assigned responsibilities and attend professional seminars and education as approved Our Team Member Value Proposition: In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer: Competitive Pay Medical, Dental, Vision, and Life Insurance 20 days/year of Paid Time Off – Plus 10 Paid Holidays! 401(k) Match Incentive Program Tuition Assistance and Student Loan Repayment Commuter Benefits Paid Time Off to Volunteer in the Community Product discounts Engaging Work Environment Rewards and Recognition Programs Full Salary Range: $86,586.54 - $129,879.81 *While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!" Get wise to what’s possible with a career at Gesa. Join us! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation. Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment. Selected candidate(s) must be able to pass a pre-employment credit/background check. Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran. Equal Employment Opportunity (gesa.com)