Gen Digital Inc.

Provide on-site and remote technical support for endpoints, infrastructure, and data center operations including user lifecycle management. | Requires 3+ years desktop support experience with Windows, MacOS, JAMF or Intune, and data center hardware support. | About Gen: Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results. When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage. If this sounds like you, we’d love you to be part of Gen. About the Role: The IT Support Specialist is a hands-on, on-site role supporting both NYC and NJ office locations. This position provides comprehensive endpoint, infrastructure, and data center support while delivering exceptional in-person and remote user experiences. The role requires deep technical expertise, operational discipline, and flexibility across locations and time zones. Key Responsibilities: End-User Support (On-Site & Remote Channels) · Respond to and manage IT support requests across multiple channels (Slack, ticketing systems, in-person, and remote platforms). · Deliver high-quality in-person and remote technical support across office and distributed environments. · Troubleshoot complex hardware and software issues across Windows and Mac platforms. · Perform remote troubleshooting and support for global users. · Monitor remote support channels to ensure timely issue resolution. · Document, update, and manage ticket lifecycle through resolution. User Lifecycle Management · Manage full user lifecycle processes, including onboarding, offboarding, and internal transfers. · Provision and decommission user accounts, endpoints, and access rights. · Configure and deploy Windows and Mac workstations for new hires. · Perform workstation upgrades, refreshes, and hardware repairs. · Coordinate and support IT equipment shipping and logistics for remote employees. Video Conferencing & Collaboration Technology · Provide Zoom Room and video conferencing support, including setup, troubleshooting, and ongoing maintenance. · Ensure conference room AV systems operate reliably and are optimized for hybrid collaboration. · Support meeting infrastructure during executive and high-visibility events as needed. Infrastructure & Network Support · Deliver infrastructure support, including networking and endpoint hardware troubleshooting. · Diagnose and resolve network connectivity issues (wired and wireless). · Support server environments and assist with basic server troubleshooting and maintenance. · Collaborate with cross-functional and global infrastructure teams. Data Center Operations (DC-Ops) · Assist in managing office server rooms (MDF/IDF environments). · Perform hands-on tasks including racking/un-racking equipment and installing patch cables. · Provide physical tape library support within the data center environment. · Support server hardware installations and basic server-level troubleshooting. · Maintain data center operational standards and best practices. Asset & Inventory Management · Manage and audit IT asset inventory. · Track equipment lifecycle and ensure proper documentation. · Lead and coordinate e-waste and equipment donation initiatives. Cross-Functional Collaboration · Interact with IT leadership, including presenting project status and results. · Work effectively across time zones and global teams. · Demonstrate flexibility in supporting both NJ and NYC office locations as business needs require. About you: · Minimum 3+ years of experience as a Desktop Support Engineer or IT Support Technician. · Experience with JAMF and/or Microsoft Intune for endpoint management. · Advanced knowledge of Windows and macOS environments. · Solid understanding of networking fundamentals and endpoint hardware. · Experience supporting server environments and data center hardware. · Hands-on experience with physical tape library support preferred. · Proven infrastructure troubleshooting capability. · Experience managing Zoom Rooms or enterprise video conferencing systems. · Demonstrated ability to handle multiple priorities in a fast-paced environment. · Excellent written and verbal communication skills. · Effective interpersonal and collaboration skills. · Adaptability and operational flexibility. · Willingness to work across time zones and support two office locations (NJ/NYC) Location: NYC and NJ Office (Onsite 3-4 days per week) The annual base salary for this position is expected to be between $90,000 and $100,000. Base salary is one component of Gen's total compensation package, which includes 401(k) match, health insurance options, disability coverage, life insurance, and unlimited paid time off. Actual salaries will vary based on a candidate’s qualifications, experience, skills, and competencies related to the role. What’s Next…. After you submit your application, you can expect the following steps in the recruitment process: · TA Call · Panel Interview with peers (Virtual) · Hiring Manager (Virtual) · Senior Leadership (Virtual) · Senior Leadership (Virtual) · Final Interview - Hiring Manager (Virtual)

Lead front-end development for a financial marketplace using AI tools to improve code quality and collaborate cross-functionally to build resilient systems. | Bachelor's degree and 6+ years of production web application experience with strong TypeScript, React, Next.js, and technical leadership skills. | About Gen: Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results. When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage. If this sounds like you, we’d love you to be part of Gen. About the Role: Engine by Gen partners with leading Financial Institutions to surface the richest, most comprehensive set of personalized financial product offers to the consumer. We are looking for an experienced Lead Engineer to support our world-class financial products marketplace. We’re looking for a deeply experienced front-end engineer with full-stack fluency who brings strong judgment and a thoughtful critical perspective. This role is not about producing baseline code quickly. Modern AI tools can do that. It’s about collaboration, setting direction, making sound decisions, and driving technical quality. You will leverage AI agents as force multipliers while maintaining a high bar for correctness, maintainability, testability, and operational excellence. Success here depends on engineering judgment—choosing the right solution, not just producing code. Key Responsibilities: Take Ownership: You’ll be accountable for upholding a high bar for quality through design reviews, code reviews, test strategy, and production readiness. Collaborate cross-functionally: Partner with product, design, and fellow engineers to shape solutions, clarify tradeoffs, and deliver reliably. Architect for change: Design and build full-stack, frontend-leaning systems that are intentionally small, composable, and resilient to evolving product requirements. Improve Performance & Quality: Enforce architectural and operational quality, catching subtle issues that are easy to miss in fast-moving, AI-assisted development. Champion Functional Patterns: Champion functional programming principles and immutability to reduce side effects and make systems simpler to reason through and debug. Lead AI-assisted development: You’ll use AI assistants/agents for prototyping, scaffolding, refactoring, and exploratory development, then harden the result and rigorously validate through tests, reasoning, and edge-case review. Raise quality through testing: Build and maintain a strong automated test suite of unit, integration/contract, component/UI, and end-to-end coverage, with fast feedback loops in CI. About You: Bachelor’s degree in Computer Science, Engineering, or a related field. 6+ years of experience building production web applications and 1+ years as a senior engineer. Expert-level proficiency with TypeScript, strong experience with React, server-side rendered Next.js (or similar), and performant component-driven development (e.g. Reshaped UI). Ability to articulate complex technical trade-offs to stakeholders and translate product vision into high-fidelity technical direction. Demonstrated development of simple, reusable, changeable systems (with examples of refactors, platforming work, or scalable patterns). Preference for functional programming and a deep understanding of why immutability is critical in modern frontend development. Advanced knowledge of the testing pyramid and how to use automated tests as a safety net for rapid, iterative development. Proven technical leadership through mentorship, delegation, and high-quality code reviews. Hands-on experience with tools like Cursor (or equivalent AI-augmented IDEs) and all modern coding models. Practical understanding of where AI is strong vs. where it falls short, paired with sound discernment in its application. Ability to use AI agents to quickly project multiple approaches, compare tradeoffs, and converge on the best solution without shipping “AI-shaped” code. Personal Attributes: Proactive problem-solver who identifies issues and opportunities before they become blockers, taking ownership without waiting to be asked. Relentlessly curious — constantly asking "why" and "what if," driven to understand systems deeply rather than accepting surface-level answers. Genuinely passionate about the craft of software engineering, not just the output — the kind of person who gets excited about an elegant solution. Thrives in collaborative environments, elevating teammates through knowledge sharing, constructive code reviews, and open dialogue. Growth-oriented mindset with a demonstrated hunger to learn new technologies, paradigms, and approaches — and to apply them meaningfully. Holds a high quality bar for implementation — writes clean, well-tested, maintainable code and expects the same from the codebase around them. Refuses to normalize technical debt — doesn't walk past bad code; actively advocates for and drives improvements to code health and engineering standards. Self-starter who can operate with ambiguity, break down complex problems independently, and drive initiatives from idea to delivery. Continuously invests in their own development through reading, experimentation, side projects, open-source contributions, or community involvement. Balances pragmatism with rigor — knows when to ship and when to push back, always grounded in what's best for the product and the team. What’s Next: Code Review Assessment Recruiter Phone Screen Hiring Manager Interview Technical Interview Culture Fit Interview Gen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.

Lead development of financial product marketplaces by architecting resilient full-stack systems, enforcing code quality, mentoring team members, and leveraging AI-assisted tools. | Bachelor's degree and 8+ years experience in production web applications with proficiency in TypeScript, React, Next.js, functional programming, and proven technical leadership. | About Gen: Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results. When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage. If this sounds like you, we’d love you to be part of Gen. About the Role: Engine by Gen partners with leading Financial Institutions to surface the richest, most comprehensive set of personalized financial product offers to the consumer. We are looking for an experienced Lead Engineer to support our world-class financial products marketplace. We’re looking for a deeply experienced front-end engineer with full-stack fluency who brings strong judgment and a thoughtful critical perspective. This role is not about producing baseline code quickly. Modern AI tools can do that. It’s about collaboration, setting direction, making sound decisions, and driving technical quality. You will leverage AI agents as force multipliers while maintaining a high bar for correctness, maintainability, testability, and operational excellence. Success here depends on engineering judgment—choosing the right solution, not just producing code. Key Responsibilities: Take Ownership: You’ll be accountable for upholding a high bar for quality through design reviews, code reviews, test strategy, and production readiness. Collaborate cross-functionally: Partner with product, design, and fellow engineers to shape solutions, clarify tradeoffs, and deliver reliably. Architect for change: Design and build full-stack, frontend-leaning systems that are intentionally small, composable, and resilient to evolving product requirements. Improve Performance & Quality: Enforce architectural and operational quality, catching subtle issues that are easy to miss in fast-moving, AI-assisted development. Champion Functional Patterns: Champion functional programming principles and immutability to reduce side effects and make systems simpler to reason through and debug. Lead AI-assisted development: You’ll use AI assistants/agents for prototyping, scaffolding, refactoring, and exploratory development, then harden the result and rigorously validate through tests, reasoning, and edge-case review. Raise quality through testing: Build and maintain a strong automated test suite of unit, integration/contract, component/UI, and end-to-end coverage, with fast feedback loops in CI. About you: Bachelor’s degree in Computer Science, Engineering, or a related field. 8+ years of experience building production web applications and 1+ years as a principal engineer. Expert-level proficiency with TypeScript, strong experience with React, server-side rendered Next.js (or similar), and performant component-driven development (e.g. Reshaped UI). Ability to articulate complex technical trade-offs to stakeholders and translate product vision into high-fidelity technical direction. Demonstrated development of simple, reusable, changeable systems (with examples of refactors, platforming work, or scalable patterns). Preference for functional programming and a deep understanding of why immutability is critical in modern frontend development. Advanced knowledge of the testing pyramid and how to use automated tests as a safety net for rapid, iterative development. Proven technical leadership through mentorship, delegation, and high-quality code reviews. Hands-on experience with tools like Cursor (or equivalent AI-augmented IDEs) and all modern coding models. Practical understanding of where AI is strong vs. where it falls short, paired with sound discernment in its application. Ability to use AI agents to quickly project multiple approaches, compare tradeoffs, and converge on the best solution without shipping “AI-shaped” code. What’s next: Recruiter Phone Screen Online Assessment Hiring Manager Interview Technical Challenge Session Team Fit Round Gen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.