GEICO GENERAL INSURANCE COMPANY

Lead associate relations team to deliver consistent employee relations support and strategic advisory. | 8+ years employee relations experience, 5+ years team leadership, strong advisory and investigative skills. | Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Role Overview This role leads a team of Associate Relations Advisors and Investigators, ensuring the consistent, high-quality delivery of associate relations support across the enterprise. The role translates Associate Relations strategy into disciplined execution - operating within established operating models, governance standards, and decision frameworks to drive consistency in guidance, strengthen team capability, and ensure fair, defensible outcomes in workplace matters. As a trusted, consultative advisor to HR Business Partners and business leaders, this role identifies trends, surfaces systemic issues, and works collaboratively to develop practical, forward-looking solutions that improve associate experience, strengthen engagement, and reduce risk. The role also serves as a neutral, credible resource in resolving complex workplace concerns. Key Responsibilities Team Leadership & Delivery Lead and develop a mixed team of Associate Relations Advisors and Investigators, setting clear expectations for case management, consultation quality, and documentation. Oversee end-to-end delivery of associate relations support, including intake, consultation, investigation, escalation, and resolution. Operate within defined case segmentation, escalation paths, and decision frameworks to ensure consistent delivery. Provide oversight and guidance on investigations; personally lead select complex or high-risk matters. Serve as escalation point for sensitive or high-risk issues requiring elevated review. Advisory & Partnership Provide expert, consultative guidance to HR Business Partners and business leaders on employee relations matters, including conduct, performance, and investigations. Act as a strategic thought partner-helping leaders navigate complex situations, apply policies consistently, and strengthen team effectiveness. Build strong partnerships to align associate relations support with business priorities and foster a fair, respectful, and high-performing work environment. Decision Quality & Risk Management Ensure consistent, fair, and policy-aligned outcomes across all cases. Partner with Legal and Compliance on high-risk matters and sensitive investigations. Reinforce sound judgment and defensible decision-making across the team. Identify and mitigate risk through structured case reviews and proactive guidance. Quality, Insights & Continuous Improvement Implement and reinforce established quality standards for case management and documentation. Monitor adherence to governance expectations and drive consistency in execution. Analyze case data and trends to identify systemic issues, emerging risks, and opportunities to strengthen engagement and reduce repeat issues. Surface insights and patterns to Associate Relations leadership to inform strategy, governance, and continuous improvement priorities. Translate insights into targeted actions, partnering with HR and the business to implement solutions. Track and improve key performance indicators (e.g., case cycle time, consistency, repeat issues, and risk indicators). Drive continuous improvement in workflows, consistency, and service delivery. Training & Capability Building Deliver and reinforce training aligned to enterprise Associate Relations standards. Coach leaders and team members on best practices in employee relations, case management, and documentation. Provide input to improve training effectiveness based on trends, risks, and recurring issues. Qualifications 8+ years of experience in Employee / Associate Relations or HR. 5+ years of experience leading teams, including investigative resources. Strong expertise in employee relations, investigations, and employment law. Proven ability to influence leaders, solve complex problems, and drive consistent outcomes. Strong analytical and communication skills; experience with HR systems preferred (Workday). Key Capabilities Associate Relations & Investigations Expertise People Leadership & Coaching Strategic Advisory & Influence Decision Quality & Judgment Operational Discipline & Consistency Risk Identification & Mitigation Data-Driven Insights Continuous Improvement Location Richardson, TX (preferred) or Chevy Chase, MD Hybrid: 3 days per week in office #LI-EW1 Annual Salary $115,825.00 - $189,625.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: Protecting customers through life's twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. Skills: Analysis Skills, Best Practices, Business Support, Career Development, Case Management, Channel Strategies, Coaching, Communication Skills, Continuous Improvement, Customer Escalations, Data Analysis, Documentation, Employee Relations, HRIS/HRMS, Identify Issues, Leadership, Maintain Compliance, Management Consulting, Mentoring, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Quality Management, Quality Metrics, Regulatory Compliance, Risk, Risk Analysis, Risk Management, Service Delivery, Team Lead/Manager, Training/Teaching, Trend Analysis About the Company: GEICO GENERAL INSURANCE COMPANY

Provide HR advisory support including employee relations, policy compliance, training, and HR metrics reporting. | Requires 2+ years HR advisory experience, HR certification, strong employment law knowledge, and interpersonal skills. | Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Position Overview The HR Advisor provides comprehensive support and guidance to the organization's managers and employees on all HR-related matters. This role involves ensuring compliance with employment legislation, implementing HR policies and procedures, and contributing to the development and execution of HR strategies to support the business objectives. Key Responsibilities: Employee Relations: • Provide advice and support on employee relations issues including grievances, disciplinary actions, and performance management. • Conduct investigations and resolve workplace conflicts, ensuring fair and consistent application of policies. • Support the development and maintenance of positive employee relations. HR Policies and Compliance: • Develop, implement, and update HR policies and procedures in line with legal requirements and best practices. • Ensure compliance with employment laws and regulations, providing guidance on HR-related legal issues. • Maintain employee records and HR documentation accurately and confidentially. - Provide training and support to managers on effective performance management techniques. Training: • Identify training needs and coordinate the delivery of training programs to enhance employee skills and career development. HR Metrics and Reporting: • Monitor and report on key HR metrics to track performance and identify areas for improvement. • Provide insights and recommendations based on HR data analysis. Health and Safety: • Promote a safe and healthy work environment by supporting health and safety initiatives and compliance. • Address and resolve health and safety concerns promptly. Qualifications: • Bachelor's degree in Human Resources, Business Administration, or related field preferred • Professional HR certification (e.g., CIPD, SHRM) preferred. • Minimum of 2 years of experience in an HR advisory or similar role. • Strong knowledge of employment law and HR best practices. • Excellent interpersonal and communication skills. • Ability to handle sensitive and confidential information with discretion. • Strong problem-solving and conflict-resolution skills. • Proficiency in HR software and Microsoft Office Suite. Key Competencies: Attention to detail, Organizational skills, Adaptability and flexibility, Leadership and influence, Empathy and emotional intelligence, Strategic thinking This is a hybrid role, in office 3-days a week The GEICO Pledge: Great Company: Protecting customers through life's twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. Skills: Best Practices, Business Administration, Business Support, Career Development, Communication Skills, Conflict Resolution, Data Analysis, Detail Oriented, Disciplinary Action, Documentation, Employee Relations, Employment Law, Human Resources, Human Resources Certification, Human Resources Processes, Human Resources Software, Human Resources Strategy, Interpersonal Skills, Leadership, Maintain Compliance, Mentoring, Metrics, Microsoft Office, Needs Assessment, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Policy Implementation, Problem Solving Skills, Procedure Implementation, Record Keeping, Regulatory Requirements, Safety/Work Safety, Society for Human Resource Management (SHRM), Training Program, Training/Teaching, Workplace Issues About the Company: GEICO GENERAL INSURANCE COMPANY

Design, build, and maintain large-scale backend billing platform systems with strategic oversight and mentorship. | 10+ years software development, experience with large-scale systems, proficiency in Java/Kotlin/Golang, cloud and DevOps expertise, and collaborative leadership. | At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. About The Team The Billing team at GEICO oversees the tools, infrastructure, data, reporting, analytics, and services essential for delivering seamless billing experiences to internal users, end customers, and partners. Our billing platform functions as the backbone for managing financial transactions and customer interactions, enhancing efficiency, accuracy, and customer satisfaction while supporting strategic growth and ensuring compliance. What you will do We are seeking a seasoned Software Engineer with extensive experience in designing, building, and maintaining large-scale applications and distributed systems. You will become an integral part of a team dedicated to managing GEICO's core billing platform. This platform includes a comprehensive array of components such as a core billing engine, invoicing system, commissions management, collections, payment processing, CRM integration, subscription management, credit control and dunning management, along with reporting and analytics. In this role, you will play a pivotal role in re-architecting our platform from the ground up, focusing on enhancing the scalability and efficiency of our systems. Responsibilities Oversee high-level and low-level designs of one or more sub-systems of the billing platform we are building. Be responsible and accountable for the quality, reliability, usability, and performance of the solutions. Provide strategic guidance and oversight for multiple billing teams, ensuring alignment with the Platform’s technical vision and business objectives Lead the design and development of complex software systems, ensuring they are scalable, maintainable, and meet high-quality standards. This includes evaluating code quality and collaborating with stakeholders to understand and implement project requirements. Identify and prioritize technical challenges that may pose risks to business. Develop solutions to address these issues efficiently, ensuring smooth product development. Work closely with various departments, including product management and design, to ensure cohesive and successful project delivery. Facilitate effective communication and collaboration across teams to achieve common goals Mentor and guide engineers, fostering a culture of continuous learning and improvement. Provide technical guidance to help team members overcome challenges and make informed decisions. Who you are We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements 10+ years of professional, hands-on software development experience. Strong experience in architecting and designing large-scale, complex systems. Proficient coding skills in Java, Kotlin, Golang, or similar languages, capable of producing high-performance, production-quality code. Experience with a wide range of technologies, including SQL and NoSQL databases, Kafka, Spark, Airflow, or their equivalents. Proficient in using cloud computing tools throughout the software development lifecycle, with deep expertise in DevOps, observability, telemetry, and test automation. Skilled in collaborating across engineering teams and other functions to build alignment, drive decision-making, and communicate transparently. Preferred Qualifications Experience in the financial technology sector, with a focus on billing, payments, subscription management, and financial reporting. Proven track record in designing and implementing workflow engines. Education Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience Work Location Palo Alto, CA Dallas, TX Bethesda, MD Be Part of Our Journey If you are a passionate technologist looking to make a difference, GEICO Tech is the place for you. Join us and be part of a team that is shaping the future of insurance technology. Together, we will create innovative solutions that improve lives and transform the industry. Annual Salary $120,000.00 - $260,000.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs. We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. Opportunities for Students & Grads Learn more about GEICO Benefits

Collaborate with product, engineering, and business teams to design AI-enhanced user experiences and deliver design assets for development. | 5+ years UX design experience, 2+ years with generative AI or similar, proficiency with design tools, and ability to work in hybrid setting. | At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. GEICO is looking for an accomplished, customer obsessed, and results oriented Senior UX/UI Designer. The ideal candidate will be comfortable working with a variety of business partners and delivering design solutions. Collaborates with customers, engineers, and product management to determine design requirements, create mockups, user workflows, conduct user research, and provide feedback. As a Senior UX/UI designer you will be responsible for designing solutions that responsibly incorporate generative AI into user experiences and address the goals of our business. You work directly with data science and product management to develop solutions that achieve our customer and business needs. You will be responsible for understanding the emerging AI landscape and the opportunities to advance the practice of UX and UI design. You will be part of a multi-disciplinary design and research team that values people, human-centered design and a growth mindset. This position is a hybrid role that requires to be on-site 2-3 days a week at one of the following locations: Palo Alto, CA; Manhattan, NYC. Job Responsibilities Collaborates with product, engineering, and business teams to uncover customer and business needs Translates complex ideas into understandable concepts and solutions that evolve and enhance the product experience Understands and navigates the emerging fields of ML, AI and Generative AI to deliver high quality design solutions. Advocates for a responsible and ethical approach to AI in our product and services. Manages through shifting priorities to provide clear direction and input on product prioritization and support early product definition Advocates for the customer through human-centered design methods, including discovery, research, and user testing Facilitates and participates in workshops with internal and external stakeholders to align with business needs Creates process and user flows, wireframes, journey maps, and user interface specifications Delivers design assets for acceptance, development, and delivery to market in partnership with engineering Basic Qualification 5+ years of experience (or 3+ with Masters degree) with User Experience design 2+ years of experience with gen AI, virtual agent or similar products Preferred Qualifications Experience designing for cross channel e.g. responsive web and native mobile interfaces Experience working collaboratively with AI/ML and Data Science teams Experience working with multi modal Generative AI platforms Demonstrate ability to work across design processes e.g. user research, user experience design, UI design and specifications Solid knowledge of ML, AI and Generative AI systems and capabilities. Ability to collaborate with Product Management, Engineering and Operations teams Effective communication and storytelling skills Proficiency with design tools (i.e., Figma) to deliver concepts and enable successful collaboration across teams Familiarity with working in an established design system and agile development teams Annual Salary $109,675.00 - $172,200.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs. We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. For more than 75 years, GEICO has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace. Opportunities for Students & Grads Learn more about GEICO Learn more about GEICO Diversity and Inclusion Learn more about GEICO Benefits