Fueled

Provide front-end technical support and maintenance for WordPress sites, including bug fixes, UI/UX improvements, and client communication. | Strong front-end skills with React, JavaScript, CSS, WordPress experience, effective communication, problem-solving, and ability to manage multiple client projects. | Full Time Location: Remote – United States (Open to applicants located anywhere within the United States) Fueled is a leading digital strategy, design, and engineering agency. United with 10up – now the brand of our WordPress practice – we are a 300+ person team that has designed and built hundreds of digital products and experiences for brands like Google, Apple, The New York Times, ESPN, Victoria’s Secret, MGM Resorts, Albertsons, and CLEAR. As a Front-End Web Engineer at Fueled, you will provide critical technical support and consultation to clients and internal teams across a wide array of web properties. While you will be a versatile problem-solver who can navigate the broader WordPress ecosystem, we expect you to be an authority on front-end technologies (HTML, CSS, JavaScript, React) and thrive in a fast-paced, multi-project support environment. Intentionally remote and globally distributed across six continents, our team thrives in a culture that values flexibility, creativity, and cutting-edge technology. Together, we’re shaping the future of digital experiences. What you will do: • Provide front-line technical support: Actively monitor and respond to client support tickets, triage bugs, clarify UI/UX requirements, and maintain strong, empathetic live communication skills. • Support diverse, high-volume projects: Work across a large portfolio of concurrent client projects. You will frequently switch contexts throughout the day to resolve varying support requests, implement quick fixes, and push feature updates without sacrificing quality. • Develop and maintain enterprise front-ends: Update, and maintain complex WordPress themes and custom Gutenberg blocks using React.js, modern CSS, and JavaScript. • Enhance UI/UX and legacy interfaces: Debug cross-browser issues, improve responsive design and accessibility on legacy systems, and ensure seamless visual integration across multiple client sites. • Support & shape our product offerings: Help maintain and enhance the user interfaces and front-end integration of our public product offerings like ElasticPress.io and SiteWatch. What you will achieve: • Deliver timely resolutions: Resolve front-end support tickets and deliver enterprise WordPress updates on schedule, maintaining exceptional client satisfaction through rapid and reliable issue resolution. • Maintain high-quality standards: Write scalable, accessible, and responsive front-end code that meets our clients’ expectations as well as our engineering best practices. • Drive client retention: Contribute to the team, client, and overall company’s success by providing exceptional customer relations and ensuring clients feel supported and heard. • Triage and problem-solve: Utilize critical thinking to accurately assess the severity of incoming tickets, prioritize workloads, and ensure our clients’ needs are met with the proper technical solutions. • Advance product UX: Improve the growth, adoption, and stability of ElasticPress.io and SiteWatch by ensuring a flawless front-end experience for our users. About you: • You are an effective communicator. You excel at explaining technical front-end concepts in client-friendly terms, possess strong empathy for user issues, and thrive in written client interactions. • You are a front-end WordPress pro. You are highly experienced with modern CSS, JavaScript, React.js, and Gutenberg block development, with a solid foundational understanding of PHP to navigate WordPress architectures safely. • You are an effective problem solver. You are highly skilled at debugging UI glitches, resolving CSS/JS conflicts, optimizing legacy theme codebases, and ensuring cross-browser compatibility. • You are adaptable and hyper-organized. You are comfortable managing a high workload and a ticketing queue, effortlessly switching contexts between 5–10 different client projects in a single day, and delivering high-quality work under varying demands. • You are a self-starter and ongoing learner. You are eager to tackle emerging front-end technologies, modern accessibility standards, and AI tooling, applying this knowledge to solve practical client challenges efficiently. Benefits & Salary We offer competitive salaries and benefits. Compensation is determined based on a variety of factors, including relevant experience, other job-related qualifications, geographic location, and business needs. Join our Team If you are passionate about Fueled’s mission and think you have what it takes to be successful in this role – please apply. We’d appreciate the opportunity to review your application. Everyone gets a response.

Provide front-line technical support and maintain enterprise front-ends including WordPress themes and Gutenberg blocks. | Experienced front-end WordPress developer skilled in React.js, JavaScript, CSS, PHP basics, strong communication, problem solving, and managing multiple client projects. | Job Description: • Provide front-line technical support: Actively monitor and respond to client support tickets, triage bugs, clarify UI/UX requirements, and maintain strong, empathetic live communication skills. • Support diverse, high-volume projects: Work across a large portfolio of concurrent client projects. You will frequently switch contexts throughout the day to resolve varying support requests, implement quick fixes, and push feature updates without sacrificing quality. • Develop and maintain enterprise front-ends: Update, and maintain complex WordPress themes and custom Gutenberg blocks using React.js, modern CSS, and JavaScript. • Enhance UI/UX and legacy interfaces: Debug cross-browser issues, improve responsive design and accessibility on legacy systems, and ensure seamless visual integration across multiple client sites. • Support & shape our product offerings: Help maintain and enhance the user interfaces and front-end integration of our public product offerings like ElasticPress.io and SiteWatch. Requirements: • You are a front-end WordPress pro. You are highly experienced with modern CSS, JavaScript, React.js, and Gutenberg block development, with a solid foundational understanding of PHP to navigate WordPress architectures safely. • You are an effective communicator. You excel at explaining technical front-end concepts in client-friendly terms, possess strong empathy for user issues, and thrive in written client interactions. • You are an effective problem solver. You are highly skilled at debugging UI glitches, resolving CSS/JS conflicts, optimizing legacy theme codebases, and ensuring cross-browser compatibility. • You are adaptable and hyper-organized. You are comfortable managing a high workload and a ticketing queue, effortlessly switching contexts between 5–10 different client projects in a single day, and delivering high-quality work under varying demands. • You are a self-starter and ongoing learner. You are eager to tackle emerging front-end technologies, modern accessibility standards, and AI tooling, applying this knowledge to solve practical client challenges efficiently. Benefits: • Competitive salaries and benefits

Manage and lead enterprise-level digital projects ensuring client satisfaction, risk mitigation, and cross-team collaboration. | Experience managing full scope CMS-based web projects, preferably WordPress, strong client-facing skills, risk deescalation, and leadership of cross-functional teams. | Location: Remote - Europe (Open to applicants located across timezones GMT (+/-4)) Fueled is a leading digital strategy, design, and engineering agency. Recently united with 10up – now the brand of our WordPress practice – we are a 300+ person team that has designed and built hundreds of digital products and experiences for brands like Google, Apple, The New York Times, ESPN, Victoria’s Secret, MGM Resorts, Albertsons, and CLEAR. A Contract Senior Project Manager at Fueled is not just a task manager, but a strategic contributor to every project, and the driver for successful client delivery. Join a team of collaborative, cross-discipline professionals who have been pushing the boundaries of enterprise-level projects for over 12 years. You’ll have ownership and input on a combination of innovative, challenging projects and ongoing support engagements—we believe in balanced and diverse workloads through dedicated resource management. We have a supportive Client Delivery structure, with established project management processes, while still allowing for autonomy. As a Contract Senior Project Manager, you'll have options for flexible and alternative work schedules. Intentionally remote since day one, spanning six continents and 40 countries, Fueled fully embraces the benefits of distributed work. What you will do: • Act as the day-to-day Project Manager for assigned active projects; exhibiting senior-level ownership over assigned project scopes/plans, client meetings, written status updates, demos, risk management and iterative scope / expectation management. • Consistently track and analyze project progress and budget burn, and work with group and project leadership to escalate concerns and/or risks, and mitigate appropriately. • Ensure superior quality deliverables by collaboratively engaging cross-discipline leadership, and enforcing rigorous QA processes and standards to provide end to end delivery and client satisfaction. • Lead discovery engagements (onsite and remotely) that expertly define cross-discipline project requirements and that demonstrate an expert understanding of underlying client business goals and objectives. • Consistently identify strategic opportunities to engage with the Fueled Account Management Team and collaborate towards building strong, long-term client relationships. About you: • You have experience delivering full scope CMS-based web projects for enterprise clients, ideally in an agency environment, and preferably with a practical understanding of the WordPress platform. • You can describe tangible examples of deescalating project risks by working with members of your team and leadership to develop collaborative solutions. • Your roles and responsibilities have been primarily client facing. You are often the main point of contact for client requests, escalations, comprehensive updates, and senior-level consultation. • You have a proven track record of deescalating project risks by working with members of your team and leadership to develop collaborative solutions. • You are an effective leader of cross-discipline project teams - across account strategy, experience design, engineering, QA and support - and are able to keep the team motivated and on task to deliver the best project outcomes. • You have excellent verbal and written English communication skills, both internally and externally. Contractor fee: Compensation is determined based on a variety of factors, including relevant experience, projects, geographic location, and business needs. Join our Contractor Pool If you are passionate about Fueled's mission and think you have what it takes to be successful in this role, even if you don't check all the boxes - please apply. We'd appreciate the opportunity to personally review your application. Everyone gets a response. Upon meeting the necessary criteria, you'll join the Fueled contractor network, granting you access to project invitations tailored to your expertise and availability when they arise. Any data provided will be processed in accordance with applicable law and our privacy policy. Curious about what to expect during our talent process? Check it out here. We don't want you to miss any communication from us! To ensure you receive updates on your application, please add jobs@fueled.com to your contacts list! #LI-Remote