Frontline Call Center

You will provide critical support connecting people to emergency shelter and resources. This is mission-driven work that truly matters. | Fluent bilingual Spanish/English speakers are required, along with call center or customer service experience. Candidates must have a reliable setup for remote work and open availability, including weekends. | REMOTE | Bilingual Spanish Customer Service Representative Start Date: October 10, 2025, through April 30, 2026 Compensation: $14.50/hour Make a Difference. From Home. At Frontline Group, we’re hiring Bilingual (Spanish/English) Customer Service Representatives to support individuals. You’ll provide critical support connecting people to emergency shelter and resources from the comfort of your home. This is mission-driven work that truly matters. Quick Overview Job Type: Full-time, Temporary (Oct 10, 2025 – Apr 30, 2026) Pay: $14.50/hour (W2 Employee) Location: 100% Remote Training Start: Orientation is October 10, 2025 from 7:00 AM PST until 2:30 PM PST Training Schedule: October 15, 2025, M–F | 8:30 AM – 5:00 PM PST Must have open availability, shift will include weekends (permanent shift shared during training) What We’re Looking For Fluent Bilingual Spanish/ English speakers (spoken and written) Call center or customer service experience Remote work experience is a plus Tech-savvy with ability to navigate multiple systems Reliable: 100% attendance required for orientation and training, no exceptions Open availability required (including weekends) You MUST Have: (We will verify your setup during the interview) A Windows PC or laptop (Macs, Chromebooks, iPads not supported) Minimum 8GB RAM (16GB preferred) Dual monitors (your computer is considered one and one additional monitor needed) Hardwired internet (Ethernet only — no Wi-Fi/hotspots) Internet speed: Download: 20+ Mbps Upload: 10+ Mbps Ping: 20ms or less (please take a look at your Ping) Test your connection: SpeedTest.net A quiet, private workspace with a door (no distractions) How to Apply (Fast Track) Apply now by replying with: Confirmation that you meet all equipment and availability requirements A screenshot of your internet speed test from your laptop or desktop, not your cell phone (please pay attention to your "Ping") Apply Now! If you meet the qualifications and are ready to get started, reply by uploading: Confirmation that you meet the equipment qualifications and that you have 24/7 availability. A screenshot of your internet speed test performed on your laptop or PC (not your cell phone) https://www.speedtest.net/ Spots are limited and filled on a first come, first served basis, apply ASAP! All of these requirements will be verified in your interview. Note: Some benefits are subject to eligibility requirements, including employment term and other factors. About Us Frontline Group is a W2 employer that does not hire independent contractors.