Franciscan Health

Coordinate patient care, assess needs, facilitate services, and act as liaison between patients and healthcare providers. | Requires RN licensure in Indiana and Illinois, 5+ years of nursing experience, and preferred case management certification. | Sierra Drive Campus 1040 Sierra Dr Greenwood, Indiana 46143 The ACO Care Manager III is critical for working with assigned beneficiaries, assessing, facilitating, planning, and advocating health needs on an individual basis. In this role you will assist with the coordination of delivery of cost-effective Healthcare services and establish a transition plan for post-acute care. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT • Works collaboratively with other members of the Healthcare team in coordination of the patient's care. • Meets patient and family to complete psychosocial history and assess family dynamics. Reviews computer record and chart and becomes familiar with the patient's history and current circumstances. Assesses the Plan of Care to meet patient needs. • Connects patients to relevant community resources as required, with the goal to increase satisfaction, patient health, and well-being and reduce Healthcare costs. • Guides the delegation of responsibilities to the appropriate staff member to meet the needs of the patient. Ensures services are in compliance with professional standards, state and federal regulatory requirements. • Implements discharge plans as agreed upon by patient, family, and physician. • Provides education for families, patients and other members of the healthcare team. • Acts as a liaison between patients, consulting physician, referring physician or outside agencies to coordinate patient appointments, admission, or surgery. Coordinates the exchange of information either written or verbal before and after patients are seen. • Maintains patient accounts by obtaining, recording, and updating personal and financial information. • Assists patients, family members or other client support members with concern and empathy. QUALIFICATIONS • Associate's Degree- Nursing/Patient Care- Required • Bachelor's Degree- Nursing/Patient Care- Preferred • Registered Nurse (RN)- State Licensing Board- Indiana- Required • Registered Nurse (RN)- State License Board- Illinois- Required within 180 days of hire • Certified Case Manager (CCM)- Commission for Case Manager Certification- Preferred • Basic Life Support (BLS) American Heart Association- Required • 5 Years Nursing/Patient Care Experience- Required • 1 Year Case Management Experience- Preferred TRAVEL IS REQUIRED: Up to 20% JOB RANGE: INCENTIVE: EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Assist in enrollment, coordinate patient care, communicate with referral sources, and support departmental activities. | High School Diploma/GED and 2 years healthcare experience. | Franciscan Health Indianapolis Campus 8111 S Emerson Ave Indianapolis, Indiana 46237 The Healthy Living Center Intake Coordinator is responsible for assisting in the enrollment process for new Healthy Living Center program participants. This position will support all programs and departments working with and within the Healthy Living Center. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT • Describe the Healthy Living Center program, either by telephone, electronically, or in-person to interested persons including candidates for enrollment or others in the community interested in the program. • Communicate with all referral sources to gain the necessary information to facilitate continuity of care and appropriate care of patients and clients. • Coordinate patient care and navigate patients through various departments within the healthy living center and hospital. • Plan and schedule meetings, conferences, conference calls and appointments. • Answer multi-line telephones answering the caller’s questions or directing the caller to the appropriate party. • Develop and oversee inter-and intra-departmental communications, special projects, and services. • Send patient letters and other communications and marketing materials, newsletters, and support group documents. • Assist the department with special events such as open houses, health fairs, or outreach needs. • Resource for processing registration information, insurance verifications, billing claims and issue, and documentation guidelines, including advising or referring providers to appropriate sources. QUALIFICATIONS • Required High School Diploma/GED • 2 years Healthcare Required TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Provide direct patient care and assist with emergency procedures under RN or physician supervision in the emergency department. | High school diploma, 1 year ED experience preferred, EMT certification, and CPR certification required. | Franciscan Health Dyer Campus 24 Joliet St Dyer, Indiana 46311 The Franciscan Health ED Technician II provides direct patient care, under the direction of a Registered Nurse or Physician, of all age groups from neonate through geriatric. This position may assist with patient transfers, repositioning, transporting of patients, obtaining supplies, or specimens, and any other duties deemed necessary to ensure optimal patient care and physician service. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT • Perform cardiac monitoring duties, like EKGs, to ensure accurate monitoring of patient condition. • Gather equipment to start an IV when requested (secure IV pump, tubing, IV start kit, IV catheter). • Provide equipment for lumbar puncture, Central line, I.V. insertion, and chest tube insertion. • Intervene with CPR and first assist if necessary. • Label and transport specimens to the laboratory. • Perform wound care and prepare the patient for wound closure. • Complete assignments and reports to the responsible Registered Nurse. • Utilize knowledge/experience of the hospital safety plan, and act accordingly during codes and drills. • Orient patient/family to surroundings and instruct on how to call for assistance. QUALIFICATIONS • Required High School Diploma/GED • 1 year Emergency Department Preferred • Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT) • Cardiopulmonary Resuscitation (CPR) - American Heart Association TRAVEL IS REQUIRED: EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Provide delegated patient care activities including ADLs, vital signs collection, patient transport, and unit supply maintenance under RN supervision. | High school diploma/GED, CNA certification, prior PCT acute care experience, nursing student status after first clinical semester, completion of Franciscan PCT training, and BCLS certification. | Franciscan Health Munster Campus 701 Superior Ave Munster, Indiana 46321 Under the direction of the Registered Nurse, the PCT I performs delegated patient care activities in a manner that is aligned with the age specific needs of the patient to ensure safe, accurate, and high-quality care. PCT I is an entry level position whose job functions include but are not limited to: providing for a patient's activities of daily living (ADLs); limited screening, collection, and recording of data and information; maintenance of unit supplies and equipment; patient transporting; answering call-lights, telephone, Vocera. There are four pathways of entry into the PCT I position (see EXPERIENCE). **If coworker is under the age of 18, he/she may not operate a power-driven hoisting apparatus such as a Hoyer Lift. (elaws-FLSA-Child Labor Rules (dol.gov)). WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT • Perform activities of daily living (ADLs): bathing, oral care, grooming (shaving), urinary catheter and ostomy care; assists with meals and feeding; assists with positioning, ambulation, and mobilization; assists with elimination and toileting. • Screening/Collection/Recording data & information: vital signs, intake & output, weights, specimen collection. • Restocks patient room and unit supplies, performs equipment checks. • Transports patients by wheelchair, cart, bed, bassinet. • Answers patient call-lights, telephones, Vocera. Communicates and reports patient data and information to the RN. Shifts Available • Full time Days • Full time Nights QUALIFICATIONS • Preferred High School Diploma/GED • Nursing student after having completed 1st semester of clinicals Required • Certified Nurse Assistant (CNA) Required • Prior PCT experience in another acute care health care organization Required • After completion of Franciscan PCT In-training program Required • Basic Cardiac Life Support (BCLS) - American Heart Association Franciscan will provide BCLS training and recertification as needed. TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Greet visitors, provide assistance with way-finding and transportation, manage volunteer oversight, handle complaints, and maintain inventory for department supplies. | Prior customer service experience, strong verbal and written communication skills, ability to manage conflict and maintain composure, and effective time management. | Franciscan Health Orthopedic Hospital Carmel 10777 Illinois St Carmel, Indiana 46032 WHAT WE NEED A friendly face of welcome WHO WE ARE LOOKING FOR Nearly every person who enters a hospital walks past the welcome desk. What happens when they do can often dictate how the rest of their day goes. There’s no denying that having a welcoming, supportive person at that desk is important. A person who knows how to treat each and every request with a smile and a timely response. Some days the job will be slow enough to carry on lingering conversations. Other days the time will fly by as you answer phones, provide wheelchair assistance, and help people get to wherever they need to go. One thing is sure, it takes a people person who thrives on variety. Are you good at helping others? Do you follow directions well and stay focused on the need at hand? Do you love talking with people? Do you want to be the face of our hospital – the person that sets that positive tone for the rest of their visit? Keep reading. WHAT YOU WILL DO • Monitor inventory needs for required department equipment and supplies; place orders as required to maintain appropriate inventory levels. • Oversee the work of Volunteers, providing ongoing guidance and training to ensure quality of service. • Provide customer service by greeting and actively helping visitors who need assistance with transporting and way-finding. • Deal calmly and courteously with upset or difficult visitors. • Solicit grievances and complaints from patients and family members on quality of service; act as a liaison between the patient and the department assists in resolving all concerns. WHAT IT TAKES TO SUCCEED • Prior Customer Service experience. • Customer service skills. • Develop effective relationships with patients, hospital departments, and other external parties. • Develop own ways of working effectively and efficiently. • Effectively communicate verbally and in writing. • Maintain composure, even in very difficult situations. • Manage conflict and tactfully handle complaints and difficult situations. • Show sincere interest in others and their concerns. • Time management. TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.