Four Seasons Hotels and Resorts

Lead and manage front office staff, oversee guest check-in/out and billing, ensure exceptional guest service, and maintain operational standards. | At least two years leadership in front office at a luxury hotel, proficiency with hotel management systems, strong communication, and ability to uphold Four Seasons standards. | About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape. About the role Four Seasons is seeking a dynamic, passionate Assistant Front Office Manager to help lead our Front Desk team and elevate the guest experience. In this key leadership role, you’ll oversee daily front office operations and serve as Manager on Duty when senior leaders are away. You’ll guide the team in welcoming and registering guests, ensuring seamless check-ins and check-outs, and handling billing with accuracy and care. Most importantly, you’ll anticipate guest needs, personalize their experience, and deliver the warm, intuitive service Four Seasons is known for, all while upholding our exceptional standards and policies. What you will do Manages the staff at the Front Office (Front Desk, Guest Services and Concierge). Interviews, trains and schedules staff. Conducts Performance Evaluations and disciplines staff when needed. Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keeps team on track to meet Upsell Goal. Establish training and accountability within the team to achieve high results above benchmarks. Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Will answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent. The leader in this role will have the ability to be visible in the operation, provide recognition, promote positive public relations, and handle concerns, or special requests for guests. What you bring Ideal candidates will have at least two years in a leadership role within the Front Office at a luxury hotel (or familiar environment). Knowledge of full cycle of front office and guest service operations. Proficiency in hotel property managements systems (Opera, Golden, Workday, HotSOS, Micros Fidelio, Microsoft Office) is essential. Excellent knowledge of product, strong communication skills - written and verbal and the ability to remain calm under pressure. Ability to follow Four Seasons cultural and core standards, policies, and standard operating procedures is a must. Some additional preferred qualifications for the role include a college degree specializing in hotel/hospitality management. What we offer Energizing Employee Culture where you are encouraged to be your true self! Comprehensive learning and development programs to help you master your craft. Inclusive and diverse employee engagement events all year-round. Exclusive discount and travel programs with Four Seasons Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) And so much more! Schedule & Hours Ability to thrive in a fast-paced luxury environment with flexibility for weekends, holidays, and varied schedules. This position is at a managerial level, you will be expected to work the hours necessary for the successful completion of your objectives, without receiving overtime pay. Candidates must have valid work authorization for the U.S. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Clean and sanitize guest rooms, provide turndown service, and personalize guest experiences according to hotel standards. | At least one year of hotel housekeeping experience, strong organizational skills, and good communication abilities. | About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind. About the role: The Guestroom Attendant Extra delivers the best Rooms experience for our guests through attention to detail, ensuring all guest rooms are clean and up to standard. This role anticipates, customizes, and services guest’s needs before being asked and is knowledgeable about hotel offerings and amenities. This role is part of the Housekeeping Department. What you will do: Clean, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure Performs Room Attendant duties in occupied rooms and check-out rooms Provides turndown service for guests Find opportunities to personalize the service experience for each guest What you bring: One+ year experience working in hotel housekeeping is considered an asset Strong organization skills and an eye for attention to detail Strong communication skills What we offer: Competitive Medical and Dental Packages Excellent Training and Development Opportunities Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary Employee Meals Transit Pre-tax Commuter Program Compensation: $28.15-$33.04 hourly Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Welcoming guests, managing schedules, and ensuring a relaxing environment in a spa setting. | Experience in customer service, strong communication skills, ability to work flexible hours, and work authorization in the U.S. | About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Austin’s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown— on the banks of Lady Bird Lake—the Hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin’s first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings. Our Mission: At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would like to be treated ourselves. We are looking for talented, passionate and enthusiastic individuals to join our team and help us meet our objective of being recognized as the company that manages the finest hotels, resorts and residence clubs wherever we are located. Our Team: Four Seasons Hotel Austin is seeking a Spa Receptionist to join our dynamic Spa Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance. Your Job: Are you excited about delivering the best Spa experience to our guests? This position may be the perfect fit for you! As Spa Receptionist, your responsibilities encompass warmly welcoming guests, addressing inquiries about treatments and services, as well as efficiently managing schedules for optimized treatment sessions. Moreover, you'll be attuned to our diverse menu offerings, anticipating guest preferences, and ensuring their needs are met with a proactive touch. Beyond this, you'll also contribute to maintaining the serene ambiance of our spa by ensuring a pristine environment for relaxation and rejuvenation. As our hotel is open 24/7, 365 days a year, we expect our spa receptionists to be flexible in working mornings, evenings, weekends and holidays. About You: One to two years’ experience working in a customer service role preferred Strong communication skills Ability to be a quick problem solver Work authorization in the United States Learn About Our Amazing Benefits! COMPLIMENTARY FREE Medical, Dental and Vision Insurance after 30 days!!! Room night stays at Four Seasons Worldwide Employee meals prepared by the Four Seasons Culinary Team Dry cleaning and alteration of employee uniforms Parking in Downtown Austin during work shifts DISCOUNTED Discounted public transportation options Four Seasons beds and bedding Gold’s Gym membership ADDITIONAL Vacation, Sick, Twelve (12) Paid Holidays 401k participation with a company matching program 100% Company-Paid Parental Leave Growth opportunities within Four Seasons Want to know more about working for Four Seasons? Visit us at: You Tube: http://bit.ly/WeAreFS Facebook: http://bit.ly/WeAreFS_FB LinkedIn: http://bit.ly/WeAreFS_LI Twitter: http://bit.ly/WeAreFS_TW Instagram: http://bit.ly/WeAreFS_IG See what our employees are saying at: #FSEmployee The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.