ForceMetrics

Ensure successful onboarding and adoption of the ForceMetrics platform by public safety agencies, providing training, support, and customer engagement. | 3+ years of customer success experience, excellent communication skills, ability to work with technical and non-technical stakeholders, and experience with CRM tools. | To apply for this position, you must be a U.S. Citizen, currently live in the U.S., pass an FBI background check, be able to take/pass a drug test, and travel 50%+.ForceMetrics™ is on a mission to transform data for social change. We strive to create meaningful community impact by helping public safety and government agencies better utilize data to benefit every individual. By bringing data-driven innovation to dated systems and processes, ForceMetrics is empowering responders to make better, more informed decisions in the moment, ultimately working to solve some of the toughest societal problems. About the role HOW YOU WILL HAVE IMPACT We’re seeking an engaging, proactive Client Success Manager who will be a key member of the team responsible for ensuring successful onboarding to adoption of the ForceMetrics platform by our partner departments and agencies. Help solve real-world safety and societal problems with your deep familiarity with the ForceMetrics platform and its unique uses and advantages. Ensure early product understanding and customer adoption via in-person training, virtual training, and client reach-outs. Apply a customer-centric approach to drive operational efficiency, ROI, and customer engagement. Represent ForceMetrics at industry events and conferences. WHAT YOU WILL DO Develop deep mastery of the ForceMetrics platform and its unique uses and advantages in solving real-world public safety and societal problems Travel to client sites to educate agencies about our product and provide product demonstrations. Proactively listen to and communicate customers’ pain points to internal teams Obtain a thorough understanding of customer workflows Demonstrate creativity with customer engagement and problem-solving Thrive in a multi-tasking environment, adjusting to priorities as they arise Serve as the main point of contact for customer inquiries and issue resolution Track customer health, adoption, and usage WHAT YOU MUST HAVE 3+ years of customer success experience Empathy, Adaptability, Humility, Integrity, and Intuition Excellent executive-level verbal and written communication, presentation, listening, organization, and relationship management skills Ability to work with cross-functional teams and both technical and non-technical stakeholders Highly organized and detail-oriented, able to manage multiple accounts simultaneously Passionate about helping make a difference in the lives of many Experience using CRM tools. Enjoy working in a lean, fast-paced team where you can take the initiative and generate results every day WHAT WILL MAKE YOU STAND OUT Early-stage tech startup experience Previous public safety experience HubSpot CRM experience Deep expertise in Customer Success Methodology, Renewal & Expansion Strategies, and Leadership built on teamwork and peer cooperation Experience with training content creation/LMS WHAT WE CAN OFFER A strong sense of mission for impacting real communities and solving complex societal problems Work alongside other top talent in a rewarding and enjoyable culture Company Equity Medical, Dental, Vision & Life Insurance 401(k) 100% Remote Standard holidays and paid time off Salary range for this position is Base Salary of $85K to $110K+ DOE About ForceMetrics ForceMetrics was founded in 2020 to provide data analytics and enrichment applications to public safety agencies throughout the United States, with a focus on better community outcomes through data. We're venture-backed with a diverse founding team led by Andre McGregor, computer engineer and veteran FBI Special Agent turned entrepreneur, alongside a team of data scientists, software engineers, cybersecurity experts, and business operations leaders—many of whom have been law enforcement officers themselves, and have previously built successful companies. We have a robust set of investors and an advisory board of active/retired police chiefs, government leaders, and technology innovators. ForceMetrics™ values diversity, and we are proud to be an Equal Opportunity Employer committed to providing employees with a work environment free of discrimination and harassment. ForceMetrics™ will not tolerate discrimination or harassment of any kind based on any characteristics. Company Industry: Information Technology & Services

Develop scalable and reliable data pipelines to collect, transform, and load customer data. Partner with teams across the company to understand business objectives and develop analytics solutions that drive key results. | Candidates must have 3+ years of experience in a Data Engineer role and proficiency with SQL and relational databases. A background in data lakes, data warehouses, and data analysis tools is also required. | To apply for this position you must be a U.S. Citizen, you must currently live in the U.S., you must pass an FBI background check, and you must be willing to take a drug test. ForceMetrics™ mission is to transform data for social change. We’re striving to make a positive community impact by helping public safety and government agencies better utilize data to benefit every individual. By bringing data-driven innovation to dated systems and processes, ForceMetrics is empowering responders to make better, more informed decisions in the moment, ultimately working to solve some of the toughest societal problems. About the role HOW YOU WILL HAVE IMPACT We’re looking for a mission-driven Data Engineer to join ForceMetrics in designing, building, and scaling a power data platform that fuels insights for internal teams and external stakeholders alike. In this role, you’ll build and maintain robust, reliable data pipelines that power our product, support complex analytics, and enable data-driven decisions for our users. As an early member of our team, you'll have a unique opportunity to shape our data engineering best practices, influence critical technical decisions, and create key areas of ownership. We’re actively seeking someone who is a self-starter, comfortable in a fast-paced, collaborative environment, and excited to contribute to a growing team with a bold mission. WHAT YOU WILL DO Develop scalable and reliable data pipelines to collect, transform, and load customer data, maintaining high standards for data integrity and quality. Build, customize, and configure self-service tools to empower data consumers across the company to extract, analyze, and visualize data from internal sources Continuously evaluate and refine data sources and implement processes to enhance data accuracy, completeness, and reliability Stay up-to-date with emerging technologies and make recommendations for new tools, metrics, and techniques to improve data engineering processes and outcomes Partner with teams across the company to understand business objectives and develop analytics solutions that drive key results WHAT YOU MUST HAVE 3+ years of experience in Data Engineer or relevant role 3+ years of experience with SQL and other languages (e.g. DQL, Python, etc.) Proficiency with Relational Databases (i.e. Postgres, MySQL, Microsoft SQL, etc.) Excellent skills in data manipulation, reverse engineering, and solving complex data challenges Experience with data analysis and visualization tools such as Kibana, Tableau, or Power PI Proven background designing and managing data lakes, data warehouses, and other modern scalable data technologies Skills leveraging technologies like Apache Iceberg, Apache Parquet, Apache Arrow, BigQuery, and Amazon S3 to build and maintain efficient data systems Highly analytical with meticulous attention to detail, ensuring data quality and integrity in every project Self-starter with the ability to work autonomously, manage priorities, and thrive in a fast-paced startup environment WHAT WILL MAKE YOU STAND OUT Early stage tech startup experience Passion for making a difference in the lives of many Past exposure to law enforcement, public safety, or to similar data systems Computer Science or Engineering degree from 4-year accredited university Advanced Elasticsearch experience building search queries and aggregations Experience with object-oriented design and software design patterns Familiarity with data pipeline observability Experience with Docker, Kubernetes, or CI/CD Prior experience working on an Agile/Scrum team WHAT WE CAN OFFER A strong sense of mission for impacting real communities and solving complex societal problems Work alongside other top talent in a rewarding and enjoyable culture Company Equity (seed-state) Medical, Dental & Life Insurance 401(k) 100% Remote Standard holidays and paid time off Salary range for this position is $90K to $120K+ DOE About ForceMetrics ForceMetrics was founded in 2020 to provide data analytics and enrichment applications to public safety agencies throughout the United States, with a focus on better community outcomes through data. We're venture-backed with a diverse founding team led by Andre McGregor, computer engineer and veteran FBI Special Agent turned entrepreneur, alongside a team of data scientists, software engineers, cybersecurity experts, and business operations leaders—many of whom have been law enforcement officers themselves, and have previously built successful companies. We have a robust set of investors and an advisory board of active/retired police chiefs, government leaders, and technology innovators. ForceMetrics™ values diversity, and we are proud to be an Equal Opportunity Employer committed to providing employees with a work environment free of discrimination and harassment. ForceMetrics™ will not tolerate discrimination or harassment of any kind based on any characteristics. Company Industry: Information Technology & Services Job Function: Data Engineer Employment Type: Full-Time Experience: Entry Level, Mid to Senior Level, Executive Education: High School, Bachelor’s Degree