FMOLHS

Provide primary technical support to internal users by diagnosing and resolving system access, hardware, and software issues while documenting requests to meet SLAs. | Requires high school diploma and 1+ year experience with PC hardware, software, or database applications, plus proficiency with MS Office and remote user support. | The Help Desk Analyst 1 provides primary support services to internal users by effectively troubleshooting, diagnosing and resolving user issues and work requests in accordance with service level agreements.  Support includes issues relating to system access, hardware, application software, and basic network communication issues.  Responds to telephone calls, email and team member requests for technical and applications support.  Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction.

Provide primary technical support to internal users by diagnosing and resolving hardware, software, and system access issues. | Requires high school diploma and at least one year experience with PC hardware, software, or database applications, including MS Office and remote user support. | The Help Desk Analyst 1 provides primary support services to internal users by effectively troubleshooting, diagnosing and resolving user issues and work requests in accordance with service level agreements.  Support includes issues relating to system access, hardware, application software, and basic network communication issues.  Responds to telephone calls, email and team member requests for technical and applications support.  Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction.