Flooid

Provide technical leadership and own end-to-end delivery of retail software solutions, collaborating with cross-functional teams and mentoring engineers. | Strong experience with Java, Angular, full software development lifecycle in Agile, excellent problem-solving, and track record of launching high-quality products. | The Role The Senior Software Engineer is at the forefront of Flooid's product development, delivering the next generation of retail systems software to our customers, some of the largest retailers in the world. Our global Software Engineering team works on Product or Project based development, for either a domain area of our product or on client specific solutions. You will be responsible for the development and delivery of existing and new retail solutions to address mobility, high volume systems, and big data challenges. The Team Engineering sits at the heart of our group technology division. Our Software Engineers provide software development capability with a focus on the evolution of features around our core product offering as defined by the Product Management team. Day-to-day, Software Engineers employ and help to evolve Flooid's engineering principles and guidelines, including areas such as security, clean code, automated testing and more. We promote a culture of self-organizing teams focused on delivering agreed sprint goals in the most effective way possible, while ensuring software solutions are mindful of both functional and non-functional requirements. Our Company Flooid is a software technology company offering global retailers an omnichannel solution across any sales channel, from point of sale, mobile, online, social and beyond, with solutions for Cloud and Managed Services, ensuring we provide our customers with everything they need to make their sales. At Flooid you will find: The promotion of flexible, hybrid working arrangements; while we are primarily remote-first, this role requires the ability to work in our Cincinnati office approximately 4-5 days per month Access to learning opportunities, including a Udemy Business account, to support your professional growth A diverse and supportive team that values integrity, adaptability, and customer-centricity Position Responsibilities Provide technical leadership within the engineering team, setting direction and leading by example in design, delivery, and operational excellence Own end-to-end delivery of features and technical improvements, from discovery and design through build, release, monitoring, and iteration Design and evolve scalable, resilient architectures (including integrations and legacy modernisation), balancing functional and non-functional requirements Develop high-quality software primarily in Java (and related ecosystem), applying sound engineering practices, clean code, and appropriate patterns Drive engineering standards across the SDLC: automated testing, CI/CD, code review quality, secure-by-design practices, and documentation Lead and contribute to technical decision-making: write and review technical designs, evaluate trade-offs, and communicate decisions clearly Champion quality signals and observability (logging, metrics, tracing) and use KPIs to validate performance, reliability, and user outcomess Troubleshoot complex issues across services and environments, participate in incident response, and ensure root-cause fixes and follow-up actions Partner effectively with Product, BA, QA/QE, and Operations to shape requirements, break down work, and deliver predictable outcomes Mentor and coach engineers through pairing, feedback, and knowledge sharing; raise the bar via thoughtful reviews and technical guidance Contribute to delivery planning: estimation, sequencing, risk management, and continuous improvement of team ways of working Leverage Cursor (or be familiar with other AI tooling) to rapidly understand unfamiliar code paths, APIs, and domain logic and to develop features meeting a high quality bar Skills & Experience We are looking for candidates with the following skills and experience: Our technology stack includes: Java (JUnit, Mockito, Selenium) JavaScript Spring core/web/remoting/boot Angular SQL / MongoDB GCP Passion for Software Engineering and writing quality code Familiarity with AI tools and how to use them effectively Strong experience of Java and Angular technologies Expertise in the full software development lifecycle, Agile, and SDLC practices Track record of launching great products Experience supporting team upskilling and mentoring others Ideally, exposure to retail or hospitality development The Person Having great skills and experience is important to us, but we also want the right person to be part of the Flooid Engineering team. You should be a hands-on person with a positive “can-do” attitude who wants to work collaboratively to deliver an excellent service to our customers. We are looking for the following qualities/competencies: Excellent technical skill and the ability to understand the reasoning and implications of technical decisions Programming skills across a range of platforms Excellent problem-solving and analytical skills Very good communication skills Ability to take accountability for delivering results Ability to work collaboratively with a team of mixed disciplines, keen to build business awareness Location: Cincinnati, Ohio (In-Office/Hybrid) Hours: Full-Time – At Flooid, we promote a flexible work environment that allows you to balance your work responsibilities with other priorities, like picking up your children, caring for an aging parent, or attending important family events. Benefits: Benefits start on day one – medical, dental, vision, life, and disability coverage available; competitive salary; flexible PTO policy that allows for uncapped PTO; fully paid FMLA leave comparable to company-paid short-term disability coverage; 12 weeks of fully paid parental leave; 401(k) plan with company match Applications: If you believe you have the skills and experience to succeed in this role, even if you do not meet 100% of the criteria, we encourage you to apply. Research suggests that certain groups will apply for a role if they meet 60% of the position’s requirements, while others will only apply if they hit 100%. We encourage applications from anyone with the skills, experience, and key attributes that will make you a great fit for the role and addition to the company. Reasonable Accommodations: Work is performed in an office setting with frequent interruptions. This position requires the ability to sit or stand at a workstation for extended periods of time. The ability to communicate effectively in person, by phone, and on electronic devices is necessary to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Employment Opportunity Employer: Flooid is an Equal Employment Opportunity (EEO) Employer and complies with Title VII of the Civil Rights Act of 1964 and all other applicable federal, state, and local laws and regulations pertaining to EEO as well as subsequent guidelines established by the EEO Commission.

Manage multiple customer accounts to ensure successful software adoption, build strong relationships, monitor usage data, collaborate cross-functionally, and drive customer retention and satisfaction. | Experience in customer success or client-facing roles, managing accounts with varying complexity, conducting business reviews, using CSM software, and strong communication and relationship-building skills. | The Flooid Customer Success Manager (“CSM”) ensures that customers roll out, adopt, and realize value from Flooid’s software. The CSM acts as a strategic and trusted partner, guiding customers through onboarding, software rollout, and issue resolution to drive retention and satisfaction. By proactively identifying opportunities for growth and addressing risks, the CSM plays a key role in reducing churn and supporting account expansion. You and the Role The Flooid CSM role has great flexibility and the opportunity to work on a global scale. The primary duties of this position include: Managing multiple customers, serving as the primary operational point of contact, and ensuring a smooth customer journey while using Flooid’s software Building and maintaining strong relationships with customers to understand their goals and help them achieve measurable outcomes using Flooid’s software Monitoring customer health metrics and usage data to proactively identify risks and opportunities for engagement or expansion Collaborating with cross-functional teams (e.g. Sales, Project, Product, Support) to resolve customer issues and improve the overall customer experience Conducting regular check-ins, business reviews, and training sessions to drive continued value and customer satisfaction Advocating for customer needs internally and providing feedback to the Product team to help guide feature development and enhancements Proactively identifying issues, troubleshooting, and delivering effective solutions Skills and Experience The ideal candidate for the Customer Success Manager role at Flooid should bring the following skills and experience to the position: Experience in a Customer Success, Account Management, Service Delivery, or client-facing role, ideally within a SaaS or tech environment Experience managing a portfolio of accounts with varying needs and complexity Proven track record of improving customer retention, satisfaction, or account growth Experience conducting regular business reviews Experience using/implementing a CSM software Experience implementing CSM strategies and process Strong ability to build trust and long-term relationships with clients Excellent verbal and written communication skills for engaging with both technical and non-technical stakeholders Ability to manage, onboarding, adoption, and renewal processes with attention to timelines and deliverables, all while valuing customer impact Comfortable analyzing usage data and customer metrics to guide strategy and actions Strong team player able to work effectively with cross-functionally with Sales, Product, and Support Teams US or International travel may occasionally be required, depending on project needs Our Company Flooid is an innovative software technology company offering cutting edge retail and hospitality solutions to major global brands, from point of sale, mobile, online, social, and beyond, as well as solutions for Cloud and Managed Services, ensuring our retail partners have everything they need to make the sale. Our customers’ needs are at the heart of what we do, and that focus has resulted in great historical success and an exciting strategy for where we are headed in the future. Location: United States – Remote or In-Office/Hybrid (primary office located in Cincinnati, Ohio). Because this role supports our global business, candidates must be based in the Eastern or Central Time Zones. Hours: Full-Time – At Flooid, we promote a flexible work environment that allows you to balance your work responsibilities with other priorities, like picking up your children, caring for an aging parent, or attending important family events. Benefits: Benefits start on day one – medical, dental, vision, life, and disability coverage available; competitive salary; flexible PTO policy that allows for uncapped PTO; fully paid FMLA leave comparable to company-paid short-term disability coverage; 12 weeks of fully paid parental leave; 401(k) plan with company match Applications: If you believe you have the skills and experience to succeed in this role, even if you do not meet 100% of the criteria, we encourage you to apply. Research suggests that certain groups will apply for a role if they meet 60% of the position’s requirements, while others will only apply if they hit 100%. We encourage applications from anyone with the skills, experience, and key attributes that will make you a great fit for the role and addition to the company. Reasonable Accommodations: Work is performed in an office setting with frequent interruptions. This position requires the ability to sit or stand at a workstation for extended periods of time. The ability to communicate effectively in person, by phone, and on electronic devices is necessary to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Employment Opportunity Employer: Flooid is an Equal Employment Opportunity (EEO) Employer and complies with Title VII of the Civil Rights Act of 1964 and all other applicable federal, state, and local laws and regulations pertaining to EEO as well as subsequent guidelines established by the EEO Commission.