Fixify

Own feature delivery in scalable messaging pipelines with high-quality UI implementation and collaborate on evolving product features including large language models. | At least 5 years building scalable, observable SaaS solutions on AWS, GCP, or Azure with strong TypeScript proficiency and well-documented modular code. | Have you caught yourself in the grocery store daydreaming about code… yeah, us too. At Fixify, we believe that technology is about more than code and algorithms — it's about enabling connections between people. That's why we're on a quest for a Senior Software Engineer who finds joy in building technology and knows the work doesn't end at git commit. For you, the product's potential isn't fulfilled until it's in the hands of users, helping them work better, collaborate effortlessly, all while putting a skip in their step. As a Senior Software Engineer, you'll work collaboratively with other engineers on all aspects of our product. You'll take ownership of feature delivery in horizontally scalable messaging pipelines while also ensuring the rounded corner of every button in the UI is just right. No doubt you'll come with lots of great ideas of how to evolve the product as you get to explore Fixify's exciting range of features, including large language models (LLMs). We're also big believers in staying close to our customers. So you'll also immerse yourself in our users' environments and refine your work based on their feedback. Attention to detail is key – especially when it comes to communicating clearly with our users. One perk of being a start up is that you'll have the opportunity to see the impact of every adjustment you make, even the smallest one. What we can do for you Welcome you into a team that values every voice and learns from every challenge. Give you endless opportunities to learn new things. Provide you with work that influences organizations globally and makes a tangible difference in how people connect and collaborate. Share the "why" behind every decision so you learn from our collective journey. Connect you with users for direct visibility into how people use the integrations and how your changes impact their day-to-day lives. What you should bring with you At least 5 years of experience building scalable and observable SaaS solutions with one of the big three cloud platforms (AWS, GCP, Azure). Strong knowledge of Typescript or a passion to quickly learn and master it. A practice of "kind engineering" that produces well documented, modular code that's a delight for the next engineer that works on it. A keen eye for detail – especially when reviewing pull requests. A genuine interest in understanding user needs and translating them into technical solutions. The ability to work cross-functionally and lift the team with your positive energy. A curious nature and a drive to keep improving.

Build and evolve full stack platform including backend, cloud infrastructure, and React interfaces while leading technical efforts and mentoring engineers. | Strong TypeScript and React skills with experience in distributed, event-driven AWS systems and system migrations. | Senior Software Engineer - Full Stack Have you ever caught yourself mentally redesigning a system you use every day — not because it's broken, but because you can see exactly how it could be better? Yeah, us too. At Fixify, we believe the best engineering isn't just about building things that work — it's about building things that work for people. We're in the middle of some of the most meaningful platform work in our company's history, and we need a Senior Software Engineer who gets energized by the hard stuff: rearchitecting systems without breaking them, making complex problems feel simple, and shipping changes that users feel but never have to think about. You'll own work across the full stack equally — back-end services, cloud infrastructure, and front-end interfaces — and you'll use AI tools as a natural part of how you build and review. You'll bring the kind of judgment that knows when to move fast and when to slow down, and you'll keep the people around you informed, unblocked, and better at their jobs. At a startup this size, you'll see the impact of every decision you make — including the ones you agonized over at 2pm on a Tuesday. What we can do for you Give you ownership of platform work that actually matters — not just feature tickets. Put you on a team that takes engineering discipline seriously without taking itself too seriously. Connect you directly with the people who use what you build, so the feedback loop is real. Give you room to mentor, lead technical efforts, and shape how the team works — not just what it ships. Share the "why" behind every decision so you grow from the whole journey, not just your piece of it. What you can do for us Take ownership of evolving our platform safely — managing the messy middle between what exists and what needs to exist. Build across the stack — back-end services, cloud infrastructure, and React front-end — and make it all feel coherent. Use AI tools to write better code, catch problems earlier, and move faster without cutting corners. Keep stakeholders informed — communicating timing, trade-offs, and risks clearly enough that Product can make good decisions, not just hopeful ones. Raise the bar for the engineers around you through thoughtful code reviews, honest feedback, and genuine knowledge sharing. What you should bring with you Strong TypeScript skills and comfort using it across the stack — from back-end services and APIs to front-end interfaces. Real experience with cloud infrastructure (AWS preferred) and a comfort designing and operating distributed, event-driven systems. Solid back-end fundamentals — database design, API architecture, and the kind of systems thinking that comes from owning services end to end. Front-end experience, ideally with React, and the ability to build interfaces that integrate cleanly with the services behind them. The kind of judgment that comes from having redesigned or migrated a production system and lived to tell the story. Comfort using AI tools as part of your daily workflow — for writing, reviewing, and thinking through design problems. A practice of "kind engineering" — well-documented, well-tested code that's a genuine pleasure for the next person who touches it. A curious nature and the drive to keep getting better at this craft, even when you're already good at it. Perks & benefits Flexible work environment: 100% remote with flexible core working hours Time to recharge: Unlimited PTO plus 12 paid federal holidays Connectivity stipend: $150 monthly to support cell phone, internet, or equipment expenses Retirement: Participation in our 401(k) program Equity: Option grants to purchase shares through Fixify's equity program Health insurance: Medical, dental, and vision coverage with 100% of your deductible covered by Fixify Parental leave: Paid parental leave for birth, adoption, or surrogacy

Serve as senior escalation point for complex IT issues and improve platform automation through AI-driven workflows. | Requires 5+ years IT operations experience with enterprise productivity suites, scripting skills, and interest in AI automation. | You've been the person in the room who actually knows why it's broken. Not just the surface issue — the underlying configuration, the edge case the vendor didn't document, the thing that only shows up in enterprise environments at scale. You've resolved it, written it up, and made sure the next person doesn't have to figure it out from scratch. But you've also noticed something: the most interesting part of the job isn't always the ticket. It's the pattern behind the tickets. The workflow that shouldn't be manual. The AI capability that could handle this class of issue entirely. The product gap that keeps showing up in escalations. You want to work somewhere those observations go somewhere — into real systems, real automation, real improvements. At Fixify, we're building an AI-native IT automation platform that combines technology with a human touch. As a Senior IT Operations Analyst, you'll sit at the intersection of live operations and the product that powers them. You'll handle the escalations that need real expertise. And you'll spend a meaningful portion of your time working directly with Engineering, Product, and Customer Success to translate what you see in the field into better workflows, smarter automation, and a platform that keeps getting sharper. This is a senior individual contributor role. The expectation is that you bring deep technical judgment, mentor the analysts around you, and help shape how Fixify's AI capabilities evolve in real customer environments. What we can do for you Give you technical depth and cross-functional reach — you'll be working on live escalations and long-term platform improvements, not just the queue. Put you directly in conversation with Engineering and Product, where your operational experience shapes what gets built. Let you work on automation and AI that meaningfully changes how IT support gets done — not as a side project, but as part of the job. Surround you with people who take quality, rigor, and continuous improvement seriously. Give you room to mentor junior analysts and raise the standard of the team around you. What you can do for us Act as the senior escalation point for complex, high-risk, or ambiguous customer issues — and provide technical guidance that helps analysts grow. Partner with Engineering to support the design, rollout, and refinement of product features based on what you see in real customer environments. Identify, design, and help deploy automation that improves efficiency, accuracy, and consistency across operations. Collaborate with Customer Success on onboarding, escalations, and delivery improvements for key customers. Surface recurring issues, bugs, and improvement opportunities to Product and Engineering with clear, actionable context. Participate in an on-call rotation for after-hours escalations and critical incidents. What you should bring with you 5+ years of experience in IT support or IT operations, with demonstrated experience as a senior escalation point or technical subject matter expert. Expert-level knowledge of Google Workspace, Microsoft 365, Slack, and Microsoft Teams in enterprise environments. Expert-level knowledge of Windows and macOS, including deep diagnostic and troubleshooting instincts. Expert-level understanding of Identity and Access Management concepts and troubleshooting. Strong working knowledge of networking fundamentals, including TCP/IP, DNS, VPNs, and Wi-Fi. Experience with help desk platforms, including tools like Jira, ServiceNow, Zendesk, or Freshdesk. Working knowledge of MDM solutions, including JAMF or Microsoft Intune. Hands-on experience with scripting, automation, or AI-assisted tools — including PowerShell, Bash, Python, or similar. Familiarity with security policies and IT best practices. Clear communication skills across technical and non-technical audiences; you can write an escalation summary and a product feedback doc with equal clarity. A genuine interest in automation and AI — and the instinct to ask "why is this still manual?" when you see something that shouldn't be. Experience contributing to automation, tooling, or platform improvements within an IT or security context. Perks & benefits Flexible work environment: 100% remote with flexible core working hours Time to recharge: Unlimited PTO plus 12 paid federal holidays Connectivity stipend: $150 monthly to support cell phone, internet, or equipment expenses Retirement: Participation in our 401(k) program Equity: Option grants to purchase shares through Fixify's equity program Health insurance: Medical, dental, and vision coverage with 100% of your deductible covered by Fixify Parental leave: Paid parental leave for birth, adoption, or surrogacy