Everise

Designing and executing talent acquisition strategies, leading recruitment teams, and optimizing hiring processes. | Requires 8-10 years of senior recruiting experience, industry knowledge in BPO/contact center, and proficiency with recruitment data and tools. | Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Position Purpose: The Talent Acquisition Director designs and executes strategies to attract, source, and hire top talent in a high-volume recruiting environment. Responsibilities include overseeing the entire recruitment lifecycle, managing recruiter teams, building employer brand, partnering with leadership on workforce planning, and using data to improve hiring efficiency and meet business goals. Key duties include strategic workforce planning, employer branding, stakeholder collaboration, ATS management, performance metrics analysis, and ensuring a positive candidate experience. Key Responsibilities Strategy & Planning: • Develop long-term recruitment strategies, forecast hiring needs in collaboration with workforce management, and align talent acquisition with overall business objectives. Team Leadership: • Lead, develop, and motivate the entire talent acquisition team with the majority of resources residing in the Philippines. Employer Branding: • Implement initiatives to build a strong employer brand and increase company visibility. Sourcing & Pipeline: • Lead sourcing strategies using diverse channels (social media, job boards, agencies) to create robust talent pipelines. Stakeholder Collaboration: • Partner with HR and business leaders to understand needs, define roles, and guide hiring best practices. Process Improvement: • Streamline recruitment, hiring, and onboarding processes for efficiency and a positive candidate experience, including leading automation and AI initiatives. Data & Metrics: • Analyze recruitment data (time-to-fill, cost-per-hire) to make data-driven decisions. Budget & Tools: • Manage recruitment budgets and oversee Applicant Tracking Systems (ATS). Key Skills & Qualifications: • Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field. • 8–10 years of progressive Talent Acquisition or recruiting experience, with proven experience in a senior recruiting/TA leadership role • Experience in the BPO/Contact Center industry, supporting high-volume and multi-site hiring environments. • Strong strategic thinking, leadership, and communication skills. • Proficiency with recruitment technologies and data analysis. • Deep understanding of market trends and compliance. • Deep understanding of high-volume recruiting. • Ability to manage multiple complex projects simultaneously If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Managing and delivering large-scale training programs, developing trainers, and ensuring training quality and effectiveness. | Experience in leading large-scale training functions, managing global teams, and proficiency in LMS and adult learning principles. | Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Position Purpose: As a Training Director, you will be responsible for managing training delivery including training up to 5,000 new hires. The position is responsible for the overall management of daily activities of the Training Team supporting multiple clients and LOBs and providing supervision and guidance to the Training team. As a strategic leader, part of your scope is planning total training policies, programs, new testing tools, methods, and systems to ensure products and services meet quality standards & all the Ops KPIs. Principle Accountabilities: • Directs the planning, design, and implementation of training programs and effectiveness, new trainer onboarding, continuing education, policies and procedures in partnership with internal and external stakeholders • Administration of employee training, including evaluating training needs, evaluating and revising current course materials, and analyzing course feedback • Manage the development of the team with individual coaching weekly, including mentoring, coaching, review/looking forward to planning, personal/professional development, and removing obstacles • Administration of managerial tasks, including payroll approval, dashboards, client & executive leadership needs analysis, and program reporting • Validate and inspect trainer readiness and real time in-class observations, as well as effective use of Standard Operating Procedures; observations and coaching must account for 10% of weekly time • Experience in leading training programs of 200+ new hire classes during aggressive ramps. • Experience in launching new training programs on aggressive timelines • Ensure minimum of 85% graduation rates for all Trainers; work with Internal Stakeholders to remove roadblocks in achieving grad rates • Experience in leading fast paced result oriented new hire classes in a virtual or brick & mortar environment • Ability to understand and collaborate on training attrition performance in comparison to financial needs and results • Ability to multitask in a fast paced, virtual environment and effectively pivot to change in direction based on client and business needs • Ensure all off platform Trainers take phone calls with Quality evaluations • Attend client sponsored calls and trainings as necessary • Review ramp plan needs with Training Leadership and hire Trainers in accordance with client/ramp expectations • Ensure that all trainees and trainers are actively engaged in the training process through the new hire lifecycle: Planning-Trainer Readiness-SOP’s, Trainer Development, Training Throughput and post 30-60-90 day performance • Other duties and projects as assigned Attributes & Attitude • Excellent communicator • Leadership Impact • Results Driven • Customer Focus • Teamwork • Strategic Thinking • Developing Others Knowledge • Bachelor's or Associate's degree preferred • 1 - 2 years of experience at the Director level, with a proven track record in leading large-scale training functions • 2+ years managing a global training team across multiple GEOs, particularly the U.S. • Strong experience in the Healthcare vertical, including managing seasonal volume fluctuations and large-scale training ramps • 2 - 3 years of call center experience, with a focus on BPO heavy ramp experience • 1 - 2 years of LMS management and usage experience • Excellent communication, stakeholder engagement, and leadership skills, with a strong attention to detail • Proficient in MS Office, specifically Excel and PowerPoint, as well as company-specific systems and programs • Understanding and experience with Adult Learning Principles • Proficient with G-Suite applications • Technical writing skills • Understanding of instructional design and ability to gather and present feedback If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.