Everise

Provide first-level customer service for insurance inquiries, process basic transactions, promote products, and escalate issues as needed. | Must be bilingual Spanish-English, hold a property and casualty license, work weekends, and handle customer service and insurance policy tasks. | Job Requirements: • Must be fluent in Spanish and English • Must hold a property and casualty license in your state of residence • Must be willing to release property and casualty appointments (No need to release Health or Life appointments) • Must be able to work a Saturday and Sunday schedule. Key Responsibilities • Serves as customer service contact for inbound first and second-level customer interactions • Utilizes proper procedures and documented knowledge articles to achieve first contact resolution and aides in policyholder retention • Documents ancillary business and/or customer interaction information for the Agent and/or other business lines • Leverages opportunities to expand customer interactions to learn more about the customers current and future needs then transfer/forward to Agent or CCC Licensed Growth team as appropriate • Applies underwriting and eligibility guidelines to correctly price and bind additional/replacement policies according to established scope and procedures Job Description • Serve as 1st level contact for basic and routine customer service inquiries which may include: Regular payments and payment plan changes, proof of insurance, password reset and customer ID verification calls from customers and B2B vendors • Has basic knowledge of company products and/or services • Escalates problems or inquiries as needed • Uses established procedures, scripts, and screens • Promotes client products and services • Handles low complexity transactions • Uses multiple applications to gather the necessary information and notify business partners regarding messages, inquiries, and claim reporting • Works under close supervision • Provides customer assistance with routine customer service inquires that require licensing including complex payments, policy changes such as coverages and deductibles, added and/or replacement vehicles • Completes simple transactions to add or replace products on existing policies • Learns and applies product, industry, and market knowledge to make recommendations to policyholders • Provides feedback to management regarding process improvements • Explains coverage and insurance terms clearly for existing customers • Works with general supervision on moderately complex assignments; seeks guidance on non-routine issue Job Type: Full-time Pay: $20.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance • Work from home Work Location: Remote

Answer calls about prescription refills, provide medication co-pay estimates, assist with coverage and grievances, and deliver empathetic customer service. | Strong customer service or call center experience, typing skills, professional communication, reliable internet, and ability to pass background and drug screening. | What You’ll Do As a Remote Healthcare Customer Service Representative, you’ll be the first point of contact for Federal Employee Program (FEP) members. You’ll support their health and prescription needs by: • Answer calls about prescription refills and care order status • Provide estimated medication co-pays and answering benefit questions • Assist with coverage determinations and grievances • Deliver clear, empathetic, and solutions-oriented service every time This is an opportunity to build your healthcare knowledge while helping members get the care they need. Training & Schedule: • Training: 23 days classroom + 5 days nesting (paid) • Hours of Operation: 7:00 AM – 11:00 PM EST, 7 days a week • Shifts: There are 3 shifts available within hours of operation. Assignment is based on a lottery system for shift preference. • Holidays: Program is open on all holidays (skeleton crew schedule applies) • Testing Requirements: You’ll complete milestone and final assessments (up to 3 attempts; passing is required to remain in the program Experience Required for Your Success What You’ll Bring: We’re looking for people who thrive in a fast-paced environment and can communicate clearly with empathy. To succeed in this role, you should have: • Strong customer service or call center experience (healthcare a plus) • Ability to type 30+ WPM and use multiple computer systems • Clear, professional communication skills • Reliable internet connection: 20 Mbps download / 10 Mbps upload • Ability to pass a 7-year background check and drug screen (9 panel with THC, per state law) Why Join Us • Seasonal role with opportunity to transition to another program, extend your assignment, or even move into a permanent role (based on performance & business need) • Paid training to set you up for success • Supportive team environment focused on helping you grow About Us We partner with leading healthcare organizations to deliver exceptional customer support to their members. Join our team and be part of a mission-driven program that makes a real impact for Federal Employee Program members every day. Job Types: Full-time, Temporary Pay: $14.00 - $15.00 per hour Work Location: Remote