EVENING POST GROUP

Interact with customers via phone and email to resolve complaints and maintain accurate records. | Requires high school diploma and two years of telephone customer service experience. | Job DetailsJob Location: Advocacy Fort Lauderdale Office - Plantation, FL 33317Position Type: Full TimeSalary Range: $18.00 - $18.00 HourlyJob Category: Admin - ClericalDo you want to have a fulfilling career with purpose helping people obtain their Social Security benefits? The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. They will provide great customer service and have a clear phone presence. They will be detail-oriented, professional and have a genuine desire to meet the needs of others. Work hours are Monday – Friday from 8:00 am to 5:00 pm. This is a remote work from home position. Our benefits package includes health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and ten company paid holidays. Essential Functions: Interacts with customers via telephone, email, or in person to provide support and information on services. Collects and enters information for services. Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers’ problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Performs other related duties as assigned. QualificationsRequired Skills/Abilities: Must be able to talk on the phone and type at the same time Excellent reading, writing, and verbal communication skills including active listening Must pass a background check and typing test with a minimum typing speed of 35WPM Must have a quiet area for a home office away from noise and distractions Service-oriented and able to resolve customer grievances Proficient computer skills with the ability to learn new software Ability to sit for a long period of time. Reliable and dependable attendance. Education and Experience: This job requires a minimum of a high school diploma or G.E.D, and two years of telephone customer service or previous call center experience. Associate's degree is preferred. Telephone experience is required. Auto dialer experience is highly preferred. Experience using computers and performing data-entry functions. Bilingual ability in English and Spanish is a plus. Physical Requirements: Prolonged periods of sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home Requirements: Not all positions are remote; some require that the employee work in the office. Must have a desk, chair and basic essentials to work from home. Must have a quiet work area without noise or distractions. Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable). Our minimum internet speed requirement is 100 download & 20 upload speed. Must be logged onto your work computer and able to answer calls during your normal work hours. Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV

The Retainer Specialist guides potential clients through the representation forms process for social security and veterans disability benefits. They answer calls, explain documents, and assist clients in electronically signing forms. | Candidates must be bilingual in English and Spanish and have at least two years of sales experience. They should possess strong communication skills, be tech-savvy, and be able to work independently in a high-paced environment. | Job Details Job Location: Advocacy Fort Lauderdale Office - Plantation, FL Position Type: Full Time Salary Range: $15.00 - $15.00 Hourly Job Category: Admin - Clerical Description Job Summary: Do you want a fulfilling career helping individuals seeking social security disability benefits and/or veterans disability benefits? Our Retainer Specialist guides potential clients through the representation forms process, ensuring we can easily proceed with their claims. The work hours are Monday – Friday from 9:00 am to 6:00 pm, with one hour for lunch. This is a remote work from home position. You must be bilingual in English and Spanish to be considered for this role. Our benefits package includes health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and ten company paid holidays. Base pay is $15 an hour with eligibility for a monthly bonus that has the potential to increase your income. You must complete 2 full months of employment to be eligible for the incentive. Essential Functions: Answer calls on auto dialer from potential clients. Patiently explain the documents to the clients. Walk the clients through the process of how to electronically sign documents via text and email. Document the calls accordingly so that our phone system can dial the next call. Performs other related duties as assigned. Qualifications Required Skills/Abilities: Must have a persuasive phone presence and have the ability to persuade the client to complete the representation forms. The ability to speak and understand fluent Spanish is required. Must be tech savvy and must be able to explain to a non-tech savvy client how to electronically sign documents by text and email. Must have a friendly, professional telephone voice. Must be patient with clients. Must be a problem solver. Must be an independent worker. Must be able to handle a high call volume with back-to-back calls; hundreds of calls per day. Ability to function well in a high-paced and at times stressful environment. Proficiency with Microsoft Office Suite and general computer proficiency. Reliable and dependable attendance is essential. Must be able to work Monday through Friday from 9:00 am to 6:00 pm EST. Bilingual is preferred. Education and Experience: High school diploma or equivalent. At least two years of sales experience required. Physical Requirements: Prolonged periods of sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home Requirements: Must have a desk, chair and basic essentials to work from home. Must have a quiet work area without noise or distractions. Must have personal high speed internet service (Wi-Fi is not acceptable). Our minimum internet speed requirement is 100 download & 20 upload speed. Must be logged onto your work computer and able to answer calls during your normal work hours. Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV.