EPIC Epicor Software

Lead and develop business operations teams to enhance customer journey and operational excellence. | 7+ years in business operations or customer success leadership, managing teams and executive escalations, with strong communication and data-driven decision skills. | As Senior Manager of Business Operations at Epicor, you will lead the teams and processes that shape the customer journey end‑to‑end. You will champion operational excellence, strengthen customer partnerships, and ensure every support interaction reflects Epicor’s commitment to clarity, consistency, and high‑quality service. By managing both frontline operations and complex billing escalations, you will help create a connected, frictionless experience that supports our customers’ success. What you will be doing: Lead and develop a Business Operations team that includes customer service representatives and a specialized group of billing and quote‑to‑cash escalation specialists, fostering a culture grounded in customer‑first thinking and operational excellence. Build and maintain strong relationships with key customers, serving as the executive‑level escalation point for complex issues and ensuring timely, high‑quality resolutions. Design, implement, and refine customer service strategies, workflow processes, and escalation protocols to improve ticket management, call handling, and billing issue resolution. Monitor operational KPIs—including CSAT, NPS, responsiveness, and resolution times—to identify trends and drive data‑backed improvements across the customer experience. Manage customer expectations proactively, navigating high‑stakes situations with professionalism, empathy, and clarity while ensuring timely execution on all escalated items. Develop and maintain SLAs that define response and resolution expectations, ensuring consistent, high‑quality service delivery across Business Operations. Partner with Sales, Finance, Product, and IT teams to resolve customer challenges, communicate feedback, and address gaps that impact operational performance or customer satisfaction. Provide strategic leadership across quote‑to‑cash operations, working closely with billing and revenue teams to streamline processes and resolve customer billing concerns efficiently. Implement and optimize support systems, CRM platforms, and knowledge management tools that improve productivity and empower customer self‑service. Create and deliver executive‑ready reporting on customer health, operational performance, key risks, and ongoing improvement initiatives. Forecast staffing needs, allocate resources effectively, and identify opportunities for automation and operational efficiency. What you will likely bring: 7+ years of experience in business operations, customer operations, customer success, or support leadership roles. Experience leading teams of 10+ people, with a strong ability to hire, develop, mentor, and retain high‑performing teams. Demonstrated success managing executive‑level escalations and strengthening customer relationships across large, diverse business environments. Strong understanding of quote‑to‑cash processes, billing operations, and cross‑functional workflows involving Sales, Finance, Product, and IT organizations. Excellent verbal and written communication skills, with the ability to manage difficult conversations professionally and with emotional intelligence. Proven experience using data, metrics, and KPIs to inform operational decisions and identify opportunities for improvement. Highly organized and detail‑oriented, with the ability to manage multiple priorities in a fast‑paced, evolving environment. What could set you apart: Experience with Salesforce, Zendesk, or similar CRM and ticketing platforms. Background in revenue operations, billing transformation, or operational systems optimization. Experience implementing process improvements, automation, or AI‑driven solutions in a customer‑facing organization. Success driving cross‑functional improvements in fast‑moving SaaS or technology‑driven environments. Ability to introduce scalable frameworks, operating models, or support strategies that improve the overall customer experience. #LI-HYBRID #LI-MB2 About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement  Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.  We are an equal-opportunity employer.  Recruiter: Matthew Brady At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business. We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs. Thank you for considering a career with Epicor. Whether you're exploring opportunities on our careers page, preparing for a phone screen or interview, have already applied, or have been through our application process, we appreciate your interest and the time you have invested. We are committed to showing you how much we care about your future. Epicor Career Assistant can help you land a job nearly 2.5x faster than the national average. We've brought you the best job searching tools all in one place, at no cost to you. At Epicor, we believe putting people first is the right thing to do. Click here to get started. At Epicor, we are committed to upholding the highest standards of integrity and transparency. We have become aware of phishing scams where individuals pose as our recruiters, hiring managers, and/or HR Business Partners to obtain personal information. These scams can seem legitimate, but it's important to know how to protect yourself. How to Identify Phishing Scams: No Payment Required: Epicor will never ask for payment to apply for a job. Our recruiters will never ask for payment to apply for a position or as a condition of employment. For example, any required background check will be facilitated by Epicor. Beware of Misleading Communications: Do not pay any fees to individuals, agencies, or employment portals related to an interview or other interaction with Epicor. Epicor will not be responsible for any loss or damage suffered. Verify Authenticity: All legitimate Epicor emails will end with “@epicor.com”. Verify job positions on our careers site at jobs.epicor.com. Be cautious of generic emails and check for misspellings of Epicor or non-Epicor email addresses (e.g., gmail.com, yahoo.com, or even close variations like @epicor.talent.com). If you have any questions or encounter any suspicious emails, job postings, and/or communication from what appears to be Epicor, please report them to recruiting@epicor.com immediately.

Manage existing customer relationships and sell software solutions to meet business needs in automotive manufacturing. | Requires 3+ years software sales experience in automotive manufacturing, knowledge of Epicor CMS, and preferably a bachelor's degree. | Account Manager | Automotive CMS The Account Manager is responsible for selling Epicor products and services to Tier 1 and Tier 2 Automotive Manufacturing CMS existing customers in an assigned territory. Represents the company to the customer and the customer to the company in all sales-oriented activities. What you will be doing: Works with existing Epicor CMS customers to understand their business objectives and create appropriate solutions to meet their business needs. Develops and manages relationships within our existing customers. Develops compelling value propositions based on ROI cost/benefits analysis. Coordinates cross-functionally within and outside of the sales team. 40% travel at times is expected in support of sales efforts. What you will likely bring: Proven track record of sales success in the software industry Excellent written and verbal communication skills Self-starter with the ability to manage time and stay organized Strong attention to detail and process oriented Experience with Salesforce preferred. 3+ years applicable experience and demonstrated success/knowledge in the Automotive Manufacturing space. Knowledge in Epicor CMS is preferred. Bachelor’s degree preferred. #LI-KT1 #LI-REMOTE About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement  Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.  We are an equal-opportunity employer.  Range: Minimum: $71,000 USD Maximum: $114,000 USD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. Recruiter: Kevin Towers At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business. We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs. Thank you for considering a career with Epicor. Whether you're exploring opportunities on our careers page, preparing for a phone screen or interview, have already applied, or have been through our application process, we appreciate your interest and the time you have invested. We are committed to showing you how much we care about your future. Epicor Career Assistant can help you land a job nearly 2.5x faster than the national average. We've brought you the best job searching tools all in one place, at no cost to you. At Epicor, we believe putting people first is the right thing to do. Click here to get started. At Epicor, we are committed to upholding the highest standards of integrity and transparency. We have become aware of phishing scams where individuals pose as our recruiters, hiring managers, and/or HR Business Partners to obtain personal information. These scams can seem legitimate, but it's important to know how to protect yourself. How to Identify Phishing Scams: No Payment Required: Epicor will never ask for payment to apply for a job. Our recruiters will never ask for payment to apply for a position or as a condition of employment. For example, any required background check will be facilitated by Epicor. Beware of Misleading Communications: Do not pay any fees to individuals, agencies, or employment portals related to an interview or other interaction with Epicor. Epicor will not be responsible for any loss or damage suffered. Verify Authenticity: All legitimate Epicor emails will end with “@epicor.com”. Verify job positions on our careers site at jobs.epicor.com. Be cautious of generic emails and check for misspellings of Epicor or non-Epicor email addresses (e.g., gmail.com, yahoo.com, or even close variations like @epicor.talent.com). If you have any questions or encounter any suspicious emails, job postings, and/or communication from what appears to be Epicor, please report them to recruiting@epicor.com immediately.

Lead enterprise-wide resource strategy, capacity planning, and operational best practices for Consulting Services to optimize delivery and scalability. | 12+ years in professional services operations or strategic planning with strong analytical skills and experience managing consulting systems like PSA. | The Senior Director, Consulting Operations and Planning owns enterprise-wide resource strategy, capacity planning, utilization optimization and operational best practices for Consulting Services. With PMO execution embedded back into the verticals, this role becomes the central nervous system for operational best practices, demand forecasting, skills management, and workforce optimization—ensuring Consulting Services can scale efficiently, with best-in-class processes and solutions, while maintaining delivery excellence. Key Responsibilities Strategic Planning & Business Governance Lead FY planning initiatives related to capacity, margin improvement, and delivery optimization. Own governance forums related to strategic programs and prioritization of resource investment in resourcing, utilization, and workforce planning. Own the weekly, monthly and quarterly operating cadences for reviewing and actioning on Consulting Services KPIs Drive executive dashboards and insights tied to the overall health of Consulting Services – from sales to delivery across all major KPIs Consulting Systems Ownership & Architecture: Own the end-to-end Consulting systems landscape, including PSA, SOW automation, forecasting, etc Define and maintain global system standards Serve as business owner for Consulting systems, translating strategy into system requirements and roadmap Resource Strategy & Forecasting Own the end-to-end resource management strategy across Consulting Services. Maintain a 90-day rolling forecast for capacity, utilization, hiring needs, and attrition. Partner with Services Sales and Consulting leaders to anticipate demand and plan capacity proactively. Assignment & Scheduling Governance Oversee enterprise assignment and scheduling processes in Certinia. Ensure consistent, disciplined resource allocation across internal and external resources. Balance strategic vs. tactical demand through differentiated staffing models. Skills Management & Workforce Development Establish standards for skills data accuracy and maintenance. Identify skill gaps and trends; inform hiring, training, and enablement strategies. Partner with Consulting leadership to support career growth and succession planning. Deliver executive dashboards and insights tied to the overall health of Consulting Services – from sales to delivery across all major KPIs Success Measures Improved Consulting Services KPIs across the business Tighter time cycles between issue discovery and resolution Improved utilization and margin performance, reduced last-minute staffing escalations Qualifications 12+ years in professional services operations, RMO, or strategic planning Deep experience with PSA systems (Certinia preferred) Strong analytical and executive storytelling capabilities Proven ability to influence across Sales, Delivery, and Finance #HYBRID #LI-CS1 About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement  Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.  We are an equal-opportunity employer.  Range: Minimum: $192,000 USD Maximum: $327,000 USD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. Recruiter: Tola Olagbaju At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business. We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs. Thank you for considering a career with Epicor. Whether you're exploring opportunities on our careers page, preparing for a phone screen or interview, have already applied, or have been through our application process, we appreciate your interest and the time you have invested. We are committed to showing you how much we care about your future. Epicor Career Assistant can help you land a job nearly 2.5x faster than the national average. We've brought you the best job searching tools all in one place, at no cost to you. At Epicor, we believe putting people first is the right thing to do. Click here to get started. At Epicor, we are committed to upholding the highest standards of integrity and transparency. We have become aware of phishing scams where individuals pose as our recruiters, hiring managers, and/or HR Business Partners to obtain personal information. These scams can seem legitimate, but it's important to know how to protect yourself. How to Identify Phishing Scams: No Payment Required: Epicor will never ask for payment to apply for a job. Our recruiters will never ask for payment to apply for a position or as a condition of employment. For example, any required background check will be facilitated by Epicor. Beware of Misleading Communications: Do not pay any fees to individuals, agencies, or employment portals related to an interview or other interaction with Epicor. Epicor will not be responsible for any loss or damage suffered. Verify Authenticity: All legitimate Epicor emails will end with “@epicor.com”. Verify job positions on our careers site at jobs.epicor.com. Be cautious of generic emails and check for misspellings of Epicor or non-Epicor email addresses (e.g., gmail.com, yahoo.com, or even close variations like @epicor.talent.com). If you have any questions or encounter any suspicious emails, job postings, and/or communication from what appears to be Epicor, please report them to recruiting@epicor.com immediately.

Provide legal counsel on employment matters, draft and review employment-related documents, and collaborate with HR and business partners. | 5+ years of legal experience with demonstrated success in employment law and ability to manage multiple projects independently. | The Corporate Counsel, Associate will support Employment & HR Legal Support on a wide variety of legal situations by dealing with complex matters with multiple stakeholder What you'll be doing Serve as the primary legal partner to Americas Human Resources department on day-to-day employment matters, compensation and workforce initiatives. Provide practical, business-oriented counseling on employee relations issues, performance management, investigations, disciplinary actions, leaves and accommodations, and separations. Draft, review, and advise on employment-related documents, policies, and templates (e.g., offer letters, employment agreements, confidentiality/IP agreements, handbook policies, workplace standards). Maintain current knowledge of changes in employment-related laws and regulations; translate legal requirements into practical guidance and scalable processes. Draft, review, and negotiate a variety of commercial agreements, with emphasis on procurement, strategic partnership and go-to-market needs. Develop hands-on working relationships with business partners at all levels to ensure strong collaboration and efficient outcomes. Act as a trusted legal advisor to internal stakeholders across a range of matters, balancing legal risk with business priorities. Comply with internal legal department tracking and documentation requirements, as well as all corporate policies. Support special projects and other duties, as assigned. What you'll likely bring Experience managing a large number and variety of mission-critical projects Experience working independently and navigating ambiguous environments Ability to work extended hours when necessary Strong written and oral communication skills, ability to communicate legal and possible risks clearly and succinctly to senior management and stakeholders. Experience working with paralegals, assistants, and business clients cooperatively and efficiently Creative problem solver Demonstrated ability to handle highly confidential information appropriately What can set you apart 5+ years applicable experience and demonstrated success/knowledge 2+ years of specialized/industry experience Bachelor’s degree required #LI-CM1 #HYBRID About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement  Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.  We are an equal-opportunity employer.  Recruiter: Christi McCall At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business. We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs. Thank you for considering a career with Epicor. Whether you're exploring opportunities on our careers page, preparing for a phone screen or interview, have already applied, or have been through our application process, we appreciate your interest and the time you have invested. We are committed to showing you how much we care about your future. Epicor Career Assistant can help you land a job nearly 2.5x faster than the national average. We've brought you the best job searching tools all in one place, at no cost to you. At Epicor, we believe putting people first is the right thing to do. Click here to get started. At Epicor, we are committed to upholding the highest standards of integrity and transparency. We have become aware of phishing scams where individuals pose as our recruiters, hiring managers, and/or HR Business Partners to obtain personal information. These scams can seem legitimate, but it's important to know how to protect yourself. How to Identify Phishing Scams: No Payment Required: Epicor will never ask for payment to apply for a job. Our recruiters will never ask for payment to apply for a position or as a condition of employment. For example, any required background check will be facilitated by Epicor. Beware of Misleading Communications: Do not pay any fees to individuals, agencies, or employment portals related to an interview or other interaction with Epicor. Epicor will not be responsible for any loss or damage suffered. Verify Authenticity: All legitimate Epicor emails will end with “@epicor.com”. Verify job positions on our careers site at jobs.epicor.com. Be cautious of generic emails and check for misspellings of Epicor or non-Epicor email addresses (e.g., gmail.com, yahoo.com, or even close variations like @epicor.talent.com). If you have any questions or encounter any suspicious emails, job postings, and/or communication from what appears to be Epicor, please report them to recruiting@epicor.com immediately.

Assist in implementing HR programs, support employee relations, talent management, and data management, and contribute to HR projects. | Currently pursuing a degree in Human Resources or related field, with strong communication, organizational, and technical skills. | Position Overview: The HR Business Partner (HRBP) intern will support the HR team in aligning the organization's people strategies with its business goals. This role provides an excellent opportunity to gain hands-on experience in human resources and understand the inner workings of the HRBP function. Key Responsibilities: Support HR Initiatives: Assist in the implementation of HR programs and initiatives that align with the company's strategic goals. Employee Relations: Help address employee relations queries and provide support in resolving conflicts. Talent Management: Assist in talent acquisition, onboarding, and development processes. Performance Management: Support the performance review process and help develop appropriate corrective action documents. HR Data Management: Assist in maintaining and updating employee records and databases. Compliance: Ensure compliance with HR policies and procedures. Project Support: Contribute to HRBP projects and initiatives, providing research, creating resources/trainings, and administrative support. Skills and Qualifications: Education: Currently pursuing a degree in Human Resources, Business Administration, or a related field. Communication: Strong verbal and written communication skills. Interpersonal Skills: Ability to build relationships and work collaboratively with others. Analytical Skills: Strong problem-solving and analytical abilities. Organizational Skills: Excellent organizational and time management skills. Confidentiality: Ability to handle sensitive information with discretion. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Learning Opportunities: Professional Development: Gain insights into HR best practices and develop skills in public speaking, business writing, and project management. Mentorship: Receive guidance and mentorship from experienced HR professionals. Networking: Build a professional network within the organization. This role is ideal for students interested in pursuing a career in Human Resources and looking to gain practical experience in a dynamic work environment. About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement  Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.  We are an equal-opportunity employer.  Recruiter: Christi McCall At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business. We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs. Thank you for considering a career with Epicor. Whether you're exploring opportunities on our careers page, preparing for a phone screen or interview, have already applied, or have been through our application process, we appreciate your interest and the time you have invested. We are committed to showing you how much we care about your future. Epicor Career Assistant can help you land a job nearly 2.5x faster than the national average. We've brought you the best job searching tools all in one place, at no cost to you. At Epicor, we believe putting people first is the right thing to do. Click here to get started. At Epicor, we are committed to upholding the highest standards of integrity and transparency. We have become aware of phishing scams where individuals pose as our recruiters, hiring managers, and/or HR Business Partners to obtain personal information. These scams can seem legitimate, but it's important to know how to protect yourself. How to Identify Phishing Scams: No Payment Required: Epicor will never ask for payment to apply for a job. Our recruiters will never ask for payment to apply for a position or as a condition of employment. For example, any required background check will be facilitated by Epicor. Beware of Misleading Communications: Do not pay any fees to individuals, agencies, or employment portals related to an interview or other interaction with Epicor. Epicor will not be responsible for any loss or damage suffered. Verify Authenticity: All legitimate Epicor emails will end with “@epicor.com”. Verify job positions on our careers site at jobs.epicor.com. Be cautious of generic emails and check for misspellings of Epicor or non-Epicor email addresses (e.g., gmail.com, yahoo.com, or even close variations like @epicor.talent.com). If you have any questions or encounter any suspicious emails, job postings, and/or communication from what appears to be Epicor, please report them to recruiting@epicor.com immediately.

Guide manufacturing customers through the full lifecycle implementation of Epicor Kinetic ERP, managing project plans, schedules, budgets, risks, and customer satisfaction. | 5+ years of project management experience, strong organizational and communication skills, ability to work independently and travel up to 35%, with PMP certification preferred. | The Senior Project Manager will guide manufacturing customers in the implementation of the Epicor Kinetic ERP product throughout the project lifecycle. What You Will Be Doing: Assist customers in the (Initiation, Planning, Design, Validate, and Deploy) implementation of the Epicor ERP product Responsible for high utilization (70%) and customer satisfaction Build project plans and schedule resources Interact with other Epicor Solutions departments Provide best practice Project Management Monitor and Control coaching to customers Provide Project Risk Analysis to customer Maintain overall control of the schedule, budget and scope Ensure that sufficient resources and funding are available for executing all project activities Prepare the management deliverables (Project Plan, Project Change Requests and Project Lists); and use these deliverables to conduct the Project Notify the Client Project Sponsor and the Client Project Manager of key issues and submit recommendations for resolution Track the status of deliverables and any decisions made regarding Project Change Requests and outstanding issues Champion and adhere to corporate solution implementation methodology Assist with development of Project Management disciplines as required What You Will Likely Bring: Advanced organizational, project management and time management skills. Customer centric, results oriented, self-starter and able to work independently. Strong communication, interpersonal and presentation skills. Ability to manage expectations and establishes solid working relationship with Senior Management and executives Mentoring skills May work at client site from time to time. Ability to travel up to 35% What Could Set You Apart: 5+ years applicable experience and demonstrated success/knowledge 3+ years of specialized/industry experience High school diploma Bachelor’s degree preferred (or equivalent experience) PMP Certification preferred #LI-REMOTE #LI-SK About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement  Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.  We are an equal-opportunity employer.  Range: Minimum: $70,000 USD Maximum: $200,000 USD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. Recruiter: Scott Keough At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business. We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs. Thank you for considering a career with Epicor. Whether you're exploring opportunities on our careers page, preparing for a phone screen or interview, have already applied, or have been through our application process, we appreciate your interest and the time you have invested. We are committed to showing you how much we care about your future. Epicor Career Assistant can help you land a job nearly 2.5x faster than the national average. We've brought you the best job searching tools all in one place, at no cost to you. At Epicor, we believe putting people first is the right thing to do. Click here to get started. At Epicor, we are committed to upholding the highest standards of integrity and transparency. We have become aware of phishing scams where individuals pose as our recruiters, hiring managers, and/or HR Business Partners to obtain personal information. These scams can seem legitimate, but it's important to know how to protect yourself. How to Identify Phishing Scams: No Payment Required: Epicor will never ask for payment to apply for a job. Our recruiters will never ask for payment to apply for a position or as a condition of employment. For example, any required background check will be facilitated by Epicor. Beware of Misleading Communications: Do not pay any fees to individuals, agencies, or employment portals related to an interview or other interaction with Epicor. Epicor will not be responsible for any loss or damage suffered. Verify Authenticity: All legitimate Epicor emails will end with “@epicor.com”. Verify job positions on our careers site at jobs.epicor.com. Be cautious of generic emails and check for misspellings of Epicor or non-Epicor email addresses (e.g., gmail.com, yahoo.com, or even close variations like @epicor.talent.com). If you have any questions or encounter any suspicious emails, job postings, and/or communication from what appears to be Epicor, please report them to recruiting@epicor.com immediately.