Encore Talent Solutions

Perform server maintenance, patching, upgrades, and infrastructure support in a large Windows and Linux server environment with on-call duties. | Requires 4+ years in systems administration with strong Windows Server skills, experience in patching and upgrades, Active Directory knowledge, and ability to work remotely with minimal supervision. | Position Summary We are seeking a Systems Administrator to join our Infrastructure team in a contract-to-hire capacity. This individual will support a large enterprise server environment consisting primarily of Windows servers with a smaller Red Hat Linux footprint. The role will be responsible for server patching, operating system upgrades, infrastructure support, ticket resolution, and participation in maintenance activities and on-call support. This position follows a unique Sunday–Thursday schedule to support planned maintenance windows and infrastructure initiatives while collaborating closely with the engineering team throughout the week. Schedule • Sunday: 10:00 AM – 7:00 PM EST • Monday – Thursday: 8:00 AM – 5:00 PM EST • Remote opportunity • Participation in an evening on-call rotation may be required Key Responsibilities • Perform scheduled server maintenance, patching, and remediation activities during designated Sunday maintenance windows. • Execute operating system upgrade projects, including migration efforts from Windows Server 2016 to Windows Server 2022. • Administer and support a large-scale server environment of approximately 2,000+ servers. • Manage and support Windows Server infrastructure (approximately 95% of the environment). • Provide support for Red Hat Linux servers within the enterprise environment. • Investigate, troubleshoot, and resolve infrastructure-related tickets and incidents. • Deploy security patches and ensure compliance with organizational security standards. • Collaborate with infrastructure and operations teams to plan, coordinate, and execute maintenance activities. • Utilize monitoring, security, and remote access technologies, including Zscaler. • Document procedures, configurations, and maintenance activities. • Participate in after-hours support and on-call rotation as needed. Required Qualifications • 4+ years of Systems Administration or Infrastructure Support experience. • Strong experience administering Windows Server environments. • Experience performing server patching, maintenance, and operating system upgrades. • Knowledge of Active Directory, Group Policy, DNS, DHCP, and core Microsoft infrastructure technologies. • Experience troubleshooting server, operating system, and infrastructure issues. • Familiarity with enterprise ticketing systems and incident management processes. • Understanding of security best practices and vulnerability remediation. • Ability to work independently in a remote environment and manage maintenance activities with minimal supervision. Preferred Qualifications • Experience supporting Red Hat Enterprise Linux (RHEL) servers. • Experience with enterprise-scale server environments. • Familiarity with Zscaler or similar security platforms. • Experience participating in infrastructure on-call rotations. • Exposure to automation and scripting technologies such as PowerShell.

Manage B2B customer accounts and drive data-driven process improvements in manufacturing and distribution. | 3-7 years B2B customer service or order management experience with strong Excel and ERP skills. | Encore Talent Solutions is currently seeking a Customer Operations Specialist for full time position located in Cincinnati, OH. The position will be located onsite 5 days a week in the Cincinnati office. Job Description We are seeking a Customer Operations Analyst to support key B2B customer relationships while driving data‑driven insights and process improvements in our manufacturing and distribution environment. Key Responsibilities Customer Account Management (50%) • Serve as the primary point of contact for assigned B2B customer accounts • Build strong working relationships through consistent communication and reliability • Conduct regular check‑ins with customers to provide updates and address needs • Review customer contracts and pricing agreements to ensure accurate order entry • Enter and manage sales orders within the ERP system • Send order acknowledgments and confirm order accuracy with customers Analytical, Project‑Based Work & Cross‑Functional Problem Solving (50%) • Create and maintain customer performance reports, KPI dashboards, and operational metrics using advanced Excel tools (pivot tables, Power Query, macros, dashboards) • Analyze order trends, customer behavior, and operational data to identify risks, inefficiencies, and improvement opportunities • Lead or support process improvement initiatives that streamline workflows, reduce errors, and improve customer experience • Build and maintain Excel‑based tools and dashboards to support internal decision‑making • Leverage AI tools to automate tasks, enhance data analysis, and improve internal and customer‑facing workflows • Work closely with sales, procurement, operations, and shipping teams to ensure smooth order fulfillment • Monitor order status and proactively communicate updates or delays to customers • Coordinate across departments to resolve order, delivery, pricing, or availability challenges • Investigate recurring issues, identify root causes, and implement long‑term solutions • Present data‑driven insights and recommendations to leadership and cross‑functional teams This Role Is Ideal For Someone Who • Has strong B2B customer service experience and enjoys managing customer relationships • Is highly analytical and comfortable working with data, systems, and reporting tools • Has advanced Excel skills and enjoys building dashboards, reports, and automated tools • Likes taking ownership of projects that fall outside traditional customer service work • Enjoys solving operational problems and coordinating across departments • Is comfortable using technology and AI tools to improve efficiency • Wants to play a meaningful role in improving how the business serves its customers Qualifications: Required • 3–7 years of experience in B2B customer service, account management, inside sales, or order management • Advanced Excel skills, including pivot tables, Power Query, macros, and dashboards • Strong analytical and problem‑solving skills • Experience working with ERP systems (Epicor experience is a plus) • Strong communication and relationship‑building skills • Excellent organizational and time management abilities • Ability to manage multiple customer accounts and projects simultaneously Preferred • Experience using AI tools to improve workflows or reporting • Experience with process improvement or project‑based work • Manufacturing or industrial distribution experience • Familiarity with Power BI or other data visualization tools Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Oversee order fulfillment, warehouse operations, and 3PL partnerships to ensure efficient, accurate, and cost-effective logistics. | Bachelor's degree and 3-5+ years managing fulfillment, warehouse, or logistics operations with strong leadership and analytical skills. | Position Overview The Fulfillment & 3PL Operations Manager is responsible for overseeing all aspects of order fulfillment, warehouse operations, and third-party logistics (3PL) activity. This role ensures accurate and timely order processing, optimal inventory flow, and exceptional service to both internal and external customers. The manager will act as the primary liaison between the company and 3PL partners, while also leading internal fulfillment operations to maintain efficiency, cost-effectiveness, and service excellence. Key Responsibilities 3PL Management ·Serve as the main point of contact for 3PL partners, ensuring service levels, KPIs, and contractual obligations are met ·Monitor and audit 3PL performance (order accuracy, shipping timelines, inventory management, returns processing) ·Partner with 3PL teams to resolve escalations, improve processes, and support peak season readiness Internal Fulfillment Oversight ·Manage in-house fulfillment operations, including order picking, packing, and shipping ·Oversee staffing, workflow planning, and scheduling to align with business demand ·Implement and enforce standard operating procedures (SOPs) Inventory & Logistics ·Ensure real-time accuracy of inventory levels across all systems and channels ·Coordinate inbound shipments from suppliers to warehouses and 3PLs ·Monitor timelines, costs, and inventory flow Process Improvement & Reporting ·Analyze fulfillment and 3PL performance metrics to identify opportunities for improvement ·Develop and present reports on KPIs, shipping costs, and operational performance ·Lead initiatives to streamline workflows, implement automation, and improve customer experience Qualifications ·Bachelor’s degree in Supply Chain Management, Operations, Business Administration, or related field (preferred) ·3–5+ years of experience in fulfillment, warehouse operations, logistics, or 3PL management ·Strong understanding of inventory systems, WMS, ERP, or related technology (NetSuite experience a plus) ·Excellent organizational, analytical, and problem-solving skills ·Ability to manage multiple priorities in a fast-paced environment ·Strong leadership skills with the ability to collaborate cross-functionally ·Experience with UPS and USPS shipping software is desirable ·Forklift certification preferred (not required) Core Competencies ·Detail-oriented with a focus on accuracy and efficiency ·Strong communication and vendor management skills ·Results-driven with a customer-first mindset ·Adaptable to changing business demands and growth