Electude

Manage customer relationships to ensure satisfaction and retention, address customer needs promptly, and analyze feedback to improve customer experience. | Bachelor's degree in Business, Communications, or related field with skills in customer service, relationship management, and data analysis. | Note: The job is a remote job and is open to candidates in USA. Electude has revolutionized the automotive education industry with 35 years of research and expertise, leveraging hands-on gaming technologies for effective learning. They are seeking a Western Region Customer Success Manager who will manage customer relationships, ensuring satisfaction and retention while analyzing feedback and collaborating with teams to enhance the customer experience. Responsibilities • Manage customer relationships, ensuring customer satisfaction, retention, and success. • Interact daily with customers to address their needs, providing prompt and effective solutions. • Analyze customer feedback and data, working collaboratively with various teams to improve the overall customer experience. Skills • Customer Satisfaction, Customer Retention, and Customer Service skills • Analytical Skills for interpreting customer feedback and data • Experience in Relationship Building and maintaining long-term customer relationships • Excellent written and verbal communication skills • Ability to work independently and collaboratively within a team • Experience in the automotive or education industry is a plus Education Requirements • Bachelor's degree in Business, Communications, or related field Company Overview • Electude is an automotive e-learning platform that offers various programs in light vehicles, heavy vehicles and systems technologies. It was founded in 1991, and is headquartered in Nuenen, Noord-Brabant, NLD, with a workforce of 51-200 employees. Its website is https://www.electude.com/.

Drive sales growth, maintain and upsell to existing customers, identify new prospects, and represent the company at trade events within the assigned territory. | Post-secondary degree, 5+ years consultative sales experience preferred, strong presentation skills, ability to work independently, and willingness to travel up to 50% within the territory. | Electude is the global innovation leader in automotive technology education. For decades, Electude has prepared over 500,000 students for career success through interactive and engaging learning experiences. Built upon 30 years of research and expertise, Electude has revolutionized the automotive education industry by leveraging hands-on gaming technologies. These teaching solutions empower vocational students to learn effectively and give teachers custom time-saving tools. To this day, Electude is driven by its founders’ vision: that with the right tools, anyone can achieve their full potential. Electude solutions are available in 35 languages in over 70 countries and trusted by over 50,000 teachers worldwide. Visit www.electude.com for more information. Role Description Working from a home office in the US, you will report directly to the Director of Sales, North America. The territory consists states such as TX, OK, LA, NM, KS, AR, CO. The Business Development Manager is responsible for the achievement of specific sales targets for the Electude e-learning solution, within the assigned sales territory. The main customer segment will be community colleges and career colleges, but some vocational schools and high schools are also targeted. Electude has a recurring annual subscription (license) model and an extremely high retention rate, so the work will involve a great deal of customer maintenance and upselling. Key results areas • Growing the overall business in your territory • Identifying and qualifying prospects, and transferring them into the customer database • Driving the sales of new products • Retention strategy and up-selling to increase the profitability of existing customers • Identifying new opportunities in existing markets to increase market share • Representing Electude at relevant trade shows, exhibitions, seminars and conferences • Onboarding new customers Your profile • Post-secondary college degree or relevant technical education • At least five years’ experience in consultative selling preferred • Strong presentation and product demonstration skills • Relevant technical education or software (SaaS) sector sales experience is a plus • The ability to work systematically with a sales pipeline & CRM system • Ability to negotiate and influence at all levels to secure a successful outcome • Self-starter capable of independently building a portfolio of customers • Residing in the territory and able to travel (conferences, sales events), upwards of 50%, and as-needed, required

Achieve sales targets by growing business, qualifying prospects, upselling, and representing Electude at trade shows within a defined territory. | Requires post-secondary education, 5+ years consultative selling experience, strong presentation skills, ability to travel up to 50%, and residency in the sales territory. | Electude is the global innovation leader in automotive technology education. For decades, Electude has prepared over 500,000 students for career success through interactive and engaging learning experiences. Built upon 30 years of research and expertise, Electude has revolutionized the automotive education industry by leveraging hands-on gaming technologies. These teaching solutions empower vocational students to learn effectively and give teachers custom time-saving tools. To this day, Electude is driven by its founders’ vision: that with the right tools, anyone can achieve their full potential. Electude solutions are available in 35 languages in over 70 countries and trusted by over 50,000 teachers worldwide. Visit www.electude.com for more information. Role Description Working from a home office in the US, you will report directly to the Director of Sales, North America. The territory consists states such as TX, OK, LA, NM, KS, AR, KS, CO. The Business Development Manager is responsible for the achievement of specific sales targets for the Electude e-learning solution, within the assigned sales territory. The main customer segment will be community colleges and career colleges, but some vocational schools and high schools are also targeted. Electude has a recurring annual subscription (license) model and an extremely high retention rate, so the work will involve a great deal of customer maintenance and upselling. Key results areas • Growing the overall business in your territory • Identifying and qualifying prospects, and transferring them into the customer database • Driving the sales of new products • Retention strategy and up-selling to increase the profitability of existing customers • Identifying new opportunities in existing markets to increase market share • Representing Electude at relevant trade shows, exhibitions, seminars and conferences • Onboarding new customers Your profile • Post-secondary college degree or relevant technical education • At least five years’ experience in consultative selling preferred • Strong presentation and product demonstration skills • Relevant technical education or software (SaaS) sector sales experience is a plus • The ability to work systematically with a sales pipeline & CRM system • Ability to negotiate and influence at all levels to secure a successful outcome • Self-starter capable of independently building a portfolio of customers • Residing in the territory and able to travel (conferences, sales events), upwards of 50%, and as-needed, required