ELECTRONIC MERCHANT SYSTEMS LLC

Engage in over-the-phone sales, educate customers on products, and meet sales targets. | Requires 2-5 years of inside sales experience, strong communication skills, and a proven sales record. | Who We Are: PaymentCloud Inc., is one of the fastest-growing ISO's (Independent Sales Organizations) in the country and is a division of Electronic Merchant Services. Due to high growth and internal promotion, we are hiring a few talented sales experts for our upcoming class. We specialize in setting up businesses of all sizes and types with the ability to accept credit cards for the products and services they sell. Accepting credit cards for any business is essential in today's economy and the market is expanding every day. What We Offer: • A great team office environment in Tower City! • Inside Sales with leads provided and an awesome CRM • Career pathing - opportunity for Growth and Advancement • Amazing solutions and competitive pricing for merchants • Paid training, including thorough initial sales training and ongoing training and development • Bonus pay, spiffs and contests - we like winning, and we like winners! • Paid time-off policy with paid holidays • Health, Dental, & Vision Insurance • Disability & Life insurance What You'll Do: • Complete our extensive sales training which includes product knowledge, over-the-phone sales techniques, and master our user-friendly lead management system. • Increase profit by closing inbound calls and web leads, utilizing our proven sales techniques. • Consistently exceeding sales goals and meeting quality assurance requirements. • Deliver a positive customer experience by educating business owners on the features and benefits of the products and services we provide. • Responding to questions, overcoming objections, and accurately updating our lead management system • Stay in close contact with your accounts, get to newly assigned leads fast and spend 80% of your time helping customers! We expect you to handle at least 50 calls/day. What It Takes To Be A Rock Star: • A college degree and 2-5 years of previous Inside Sales experience preferred. • A documented history of success. Our Director of Sales wants to see the proof. • An unrelenting drive to be super successful. We run fast and only accept the best. • Excellent verbal and written communication skills. • Assertive, goal-oriented, positive, and highly motivated team player. • Desire to work in a fun, dynamic, and fast-paced environment. • Strong computer skills required. • Payments or SaaS sales history is a plus. • Bi-lingual a plus. This is an in-office position. Pay includes base salary only. Variable pay is uncapped and with good performance, it can lead to a six-figure income. This is not an order taking role. Our Director of Sales is only looking for Rock Stars who want to grow a book of business. The hiring salary range for this position applies to our Ohio team. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

Provide technical support and training for POS systems, troubleshoot hardware and software issues, and assist clients remotely. | Experience with POS systems, technical troubleshooting skills, ability to manage multiple accounts, and professional IT certifications or equivalent experience. | Electronic Merchant Systems (EMS) is one of the nation's largest independently owned bankcard processing companies. In business since 1987, Electronic Merchant Systems is a credit card processing company with a national presence and our Corporate Headquarters in Downtown Cleveland, Ohio. EMS facilitates businesses big or small with the ability to accept all major credit and debit card brands. In addition to offering the ability to accept major credit cards as payment we also offer loyalty and gift, and check processing programs utilizing various processing solutions to meet market demands. Summary: EMS is currently seeking a POS/Software Systems Technician Team Lead at our headquarters in Cleveland, Ohio. The role of a Team Lead demands a person who has strong leadership, loves to work with clients by phone, a knack for technical troubleshooting, and a commitment to learning and expanding on professional, industry and technical knowledge. Some on-call hours will be required for this position. The Team Lead oversees a small team of POS Support Technicians and File Builders. Required Duties and Responsibilities: • Respond to merchant inquiries via phone and e-mail. • Provide merchant support and technical issue resolution on Point-of-Sale systems and applications. • Perform maintenance and modification of various Point-of-Sale and software systems. • Perform maintenance and modification of merchant gateway accounts using partner interfaces. • Provide remote installation and training to new merchant accounts for various Integrated/POS Software solutions. • Set-up, repair, deploy and reprogram Point-of-Sale equipment and/or software. • Conduct and control remote training sessions utilizing TeamViewer, or other remote/web-conferencing applications. • Pre-Sales support of Point-of-Sale, middleware, and other related products and services with internal clients, sales and vendor partners. • Utilization of several different software and web-based systems • Downloading, troubleshooting and training of stand-alone credit card terminals. • Report, track and help analyze technical problems and issues associated with EMS products or services. • Participate in ongoing product and services training and effectively cross-train team members. Essential Skills and Experience: • Professional IT certifications, or one year of experience in a remote technical helpdesk role. • Experience with and the ability to install and troubleshoot operating systems such as: Windows, Android and iOS. • Ability to self-manage and prioritize workload, meet required deadlines and manage multiple KEY accounts. • Must be able to create, modify and complete Business Requirement Documents. • Ability to adapt in a dynamic industry and work in a fast paced office. • Ability to maintain productive relationships with third party providers and value added resellers • Demonstrate effective problem solving skills Nice to have Skills and Experience: • Prior history and experience working in restaurant/bar hospitality industry. • Associate's Degree in a related field or two years of experience in a remote technical helpdesk environment or deploying POS/Software systems and software. • Prior experience in Merchant Services, Electronic Payments Industry or with a leading POS/Software vendor. • Applicable work experience with point of sale systems. • Understanding and ability to demonstrate knowledge of relevant technologies such as IP Networks/Topologies, Network Security, Firewalls and Databases. • Ability to communicate with internal staff and clients • Ability to collaborate in a team environment • Proven leadership skills Job Benefits: • 40 hours per week • On the job training program • 401K, Medical, Dental, Vision available after 90 days • Casual business dress code Job Type: Full-time Benefits: • 401(k) • Dental insurance • Health insurance • Health savings account • Life insurance • Paid time off • Vision insurance Schedule: • 8 hour shift Work Location: In person