Electric

Design and build scalable backend services and APIs using Python and AWS, collaborate on frontend React experiences, and mentor engineers. | 8+ years backend development with Python and PostgreSQL, technical leadership, AWS and Terraform proficiency. | Who We Are Electric empowers small and medium-sized businesses with everything they need to take control of their IT and security environment. Our best-in-class software provides SMBs with the insights and tools to make IT easy (even if you’re not an IT expert)! From mobile device management to employee onboarding and offboarding, SMBs can manage their IT with transparency and confidence in the Electric IT Hub. Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and our mission to make IT easy and reliable for SMBs. If you want to bring your skills to a highly collaborative team, are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to SMBs across the US, read on. Overview Electric's Engineering team is seeking a Senior Software Engineer to help build and scale our flagship SaaS application. You'll join a collaborative product team that owns a specific domain, delivering features and maintaining reliability while leveraging strong architecture and agentic AI to ship with quality and speed. In this role, you'll design and build robust product functionality, contribute to overall architecture, and mentor fellow engineers — balancing strong IC contributions with meaningful technical leadership beyond your own projects. The ideal candidate brings technical leadership experience and expertise in modern Python-based backend technologies, applied through lean development principles: building with quality, eliminating waste, and delivering fast and often. A collaborative team player comfortable contributing across the full stack is a must. What you’ll do Work closely with product managers and engineers to build a market-leading product. Build the technical foundation that enables our platform to scale as our customer base, product capabilities, integrations, and AI-powered features continue to grow. Design and implement scalable APIs, services, and data models that power our customer-facing applications Own the reliability, performance, and observability of backend systems in production Design, build, and operate scalable backend services using Python, FastAPI, PostgreSQL, SQLAlchemy, Temporal workflows, Redis, AWS (RDS, S3, SQS, DynamoDB), and Terraform, with a strong focus on reliability, observability, and developer experience. Build and maintain performant, accessible frontend applications using React and TypeScript, collaborating closely with product to deliver high-quality user experiences. Leverage AI-native development practices to accelerate engineering velocity, including AI coding assistants (such as Claude Code), reusable Skills, autonomous agents, and workflow automation. You'll be expected to both use these tools effectively and help evolve how our engineering organization develops software with AI. Integrate with third-party services and APIs to deliver comprehensive solutions Champion developer experience by improving tooling, CI/CD, testing, local development workflows, and engineering processes that increase team productivity. Participate in technical architecture discussions and help drive technical decisions within your team and across engineering Mentor and pair with other developers to instill a growth mindset and raise the technical bar Lead by example with a focus on craftsmanship, reliability, and quality Who you are BA/BS/BE degree in Computer Science/Engineering or comparable experience 8+ years of backend software development experience and the ability to learn quickly Experience building products in a startup or other high-growth environment, or solving large-scale systems and performance challenges. Proven experience as a technical leader — owning architecture decisions, leading design reviews, or acting as a go-to technical resource for a team. Deep expertise in modern Python, including async/await, type-safe development, Pydantic, API design, testing, and building production-grade distributed systems. Experience building scalable, maintainable frontend applications using React and Typescript Expertise with PostgreSQL, SQLAlchemy (both sync and async), and Alembic migrations Advanced knowledge of AWS services including RDS, S3, SQS, ECS, and IAM fundamentals Experience with infrastructure as code using Terraform Experience using AI-assisted development tools (such as Claude Code, coding agents, or similar) or enthusiasm for adopting AI-native engineering workflows to improve productivity and code quality. Proficiency with observability and monitoring A healthy balance of creativity and practicality, and a proven track record of timely delivery. Nice to have Experience building systems in business domains such as IT management, e-commerce, HCM, or B2B SaaS Read about working at Electric here and meet our leadership team! We offer a range of benefits that include: Flexible and generous PTO Mental Wellness Days Volunteer Days Medical, Vision, Dental, and Orthadontia Coverage 401k ESOP (Employee Stock Option Program) Kindbody Membership for Family Planning Pre-taxed Commuter Benefits Generous Parental Leave Paid medical, family, and military leave Short and Long Term Disability Employee Assistance Programs Life Insurance funded by Electric Training and career growth Awesome team building events! Where? We are headquartered in NYC, and have remote locations across 22 states. Our largest markets outside of the Tri-State area are California and Colorado. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ. With a widely distributed team, we are used to working remotely across different time zones. See below to see if you are eligible to work within the 22 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Utah, and Wisconsin. Standard Working Hours: 9:00AM -6:00PM We are an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law. Accommodations Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: TA@electric.ai.

Lead and develop a team of Support Specialists to deliver a world-class customer experience through coaching and accountability, manage escalations, analyze support data, and collaborate with product teams to resolve issues. | 3+ years people management in customer or technical support with data-driven approach, proficiency in technical troubleshooting, and familiarity with SQL and APIs. | Overview As a Manager on our Product Support team, you'll be on the ground building and leading the people who deliver day-to-day support to Electric customers. Your mandate is to deliver a world class customer experience by empowering and enabling your team. Your focus will be on hiring great people, ramping them quickly, coaching them continuously, and holding them accountable to the metrics that matter. What you’ll do Hire, onboard, and ramp Support Specialists to productivity quickly Work closely with Support Specialists to troubleshoot, unblock, and resolve customer issues Run regular 1:1s, team meetings, and performance conversations with consistency and care Coach individuals to team metrics and SLAs — celebrate wins, address gaps early Build and deliver training programs that sharpen product knowledge and support skills Serve as an escalation point for complex or sensitive customer issues Analyze support data to identify trends and areas for improvement Maintain up-to-date knowledge of company products and services Collaborate with product development teams to address product issues and customer feedback Create and maintain documentation for support procedures Foster an inclusive, high-trust team culture where people feel supported to do their best work Who you are 3+ years of people management experience in customer or technical support Customer-centric mindset with a genuine desire to help customers succeed Passionate about coaching and career development - able to lead with empathy and to manage team and individual performance to key metrics and outcomes Strong leadership and communication skills to manage teams and communicate with stakeholders. Operationally savvy and data-driven in decisions Collaborative approach with experience working cross-functionally to achieve goals Able to understand technical products, including troubleshooting and, in some cases, proficiency in SQL, APIs, or specific industry technologies. Who We Are Electric empowers small and medium-sized businesses with everything they need to take control of their IT and security environment. Our best-in-class software provides SMBs with the insights and tools to make IT easy (even if you’re not an IT expert)! From mobile device management to employee onboarding and offboarding, SMBs can manage their IT with transparency and confidence in the Electric IT Hub. Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and our mission to make IT easy and reliable for SMBs. If you want to bring your skills to a highly collaborative team, are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to SMBs across the US, read on. Working Conditions If the job requires a person to work in special working conditions this should be stated in the job description. Special working conditions cover a range of circumstances from regular evening and weekend work, shift work, working outdoors, working with challenging clients, and so forth. Include what it’s like to work at this company, in this role, today (i.e. the “gotcha’s) Physical Requirements If the job is physically demanding, this should be stated in the job description. A physically demanding job is one where they are required to stand for extended periods of time, lift heavy objects on a regular basis, do repetitive tasks with few breaks, and so forth. Excited about the opportunity, but worried you don’t meet all the requirements? We recognize that people are less likely to apply to jobs where they don’t meet every single qualification. Imposter syndrome can get in the way of meeting spectacular candidates. We encourage you to apply anyway, and give us both the chance to find out if you’re the right candidate for this or other roles! Read about working at Electric here and meet our leadership team! We offer a range of benefits that include: Flexible and generous PTO Mental Wellness Days Volunteer Days Medical, Vision, Dental, and Orthodontia Coverage 401k Monthly WFH Stipend ESOP (Employee Stock Option Program) Kindbody Membership for Family Planning Pre-taxed Commuter Benefits Generous Parental Leave Paid medical, family, and military leave Short and Long Term Disability Employee Assistance Programs Life Insurance funded by Electric Training and career growth Awesome team building events! Where? We are headquartered in NYC, and have remote locations across 22 states. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ. With a widely distributed team, we are used to working remotely across different time zones. See below to see if you are eligible to work within the 22 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Utah, and Wisconsin. Standard Working Hours: 9:00AM -6:00PM in your local timezone We are an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law. Accommodations Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: HR@electric.ai.