Duly Health and Care

Assist with patient care, perform basic medical procedures, and support physicians in clinical settings. | High school diploma or GED, completion of medical assistant program or related experience, CPR certification, and prior healthcare experience. | Overview Certified Medical Assistant - Schaumburg/Hoffman Estates/Bloomingale - General Surgery Position Highlights: Full-Time/Part-Time: Full Time/40 Hours Hours: Monday-Friday 8:00am-5:00pm Location: Schaumburg/Hoffman Estates/Bloomingdale Travel: some travel to other clinics as needed Benefits: Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider. Employer provided life and disability insurance. $5,250 Tuition Reimbursement per year. Immediate 401(k) match. 40 hours paid volunteer time off. A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact. Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. Responsibilities Greet patients and assist with registration, scheduling, measuring vital signs and collecting health history Provide support to physicians during examinations, minor office surgeries, dressing changes and other first aid procedures Certified medical assistants may assist with immunizations or injections Assist patients with prescription requests, address pharmacy callbacks, provider orders, update charting and filing Conduct onsite lab testing to include: EKG, pulmonary function, blood glucose and urine pregnancy tests Maintains clean, warm and inviting examination rooms for patient visits Provide excellent customer service exemplifying Duly Health and Care CARE values Some travel to assist other local clinics may be required Qualifications High school diploma or GED required Completion of Medical Assistant educational program or higher education courses in health sciences or related experience required Several of our clinical specialties including Internal Medicine, Pediatrics, and Family Practice, require active medical assistant certification through one of the following: American Medical Technologists (AMT) National Center for Competency Testing (NCCT) National Healthcareer Association (NHA) American Registry of Medical Assistants (ARMA) American Association of Medical Assistants (AAMA) CPR certification or willing to become certified upon hire required May require phlebotomy certification to be completed within 90 days of hire Prior experience working as an MA, CMA, CNA, EMT or 2 years of prior experience working in a medical office assisting with patient care Prior experience using an electronic medical record preferred College graduates from a health sciences program interested in gaining patient care experience and in pursuing a career in healthcare are welcome to apply The compensation for this role includes a base pay range of $21.43-23.63 for a Medical Assistant; Certified or Registered Medical Assistant the base pay range is $22.97-24.57, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Assist with patient registration, vital signs, minor procedures, and lab tests in a clinical setting. | High school diploma or GED, completion of medical assistant program or related experience, CPR certification, and prior healthcare experience. | Overview Medical Assistant/CMA - Wheaton - Dermatology Position Highlights: Full-Time; 40 hours/week Hours: Monday 7am-4pm Tuesday 9am-6pm Wednesday 7am-1:30pm Thursday 7am-4pm Friday OFF Possible Saturdays 8am-10:30am Location: Wheaton Travel: Travel to other Dermatology sites for coverage as needed Benefits: Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. Access to a mental health benefit at no cost. Employer provided life and disability insurance. $5,250 Tuition Reimbursement per year. Immediate 401(k) match. 40 hours paid volunteer time off. A culture committed to community engagement and social impact. Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. Responsibilities Greet patients and assist with registration, scheduling, measuring vital signs and collecting health history Provide support to physicians during examinations, minor office surgeries, dressing changes and other first aid procedures Certified medical assistants may assist with immunizations or injections Assist patients with prescription requests, address pharmacy callbacks, provider orders, update charting and filing Conduct onsite lab testing to include: EKG, pulmonary function, blood glucose and urine pregnancy tests Maintains clean, warm and inviting examination rooms for patient visits Provide excellent customer service exemplifying Duly Health and Care CARE values Some travel to assist other local clinics may be required Qualifications High school diploma or GED required Completion of Medical Assistant educational program or higher education courses in health sciences or related experience required Several of our clinical specialties including Internal Medicine, Pediatrics, and Family Practice, require active medical assistant certification through one of the following: American Medical Technologists (AMT) National Center for Competency Testing (NCCT) National Healthcareer Association (NHA) American Registry of Medical Assistants (ARMA) American Association of Medical Assistants (AAMA) CPR certification or willing to become certified upon hire required May require phlebotomy certification to be completed within 90 days of hire Prior experience working as an MA, CMA, CNA, EMT or 2 years of prior experience working in a medical office assisting with patient care Prior experience using an electronic medical record preferred College graduates from a health sciences program interested in gaining patient care experience and in pursuing a career in healthcare are welcome to apply The compensation for this role includes a base pay range of $21.43-23.63 for a Medical Assistant; Certified or Registered Medical Assistant the base pay range is $22.97-24.57, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Engage patients to schedule appointments, handle inbound calls, resolve barriers to care, coordinate logistics, and ensure HIPAA compliance. | High school diploma or GED, 2-3 years collections call center or accounts receivable experience, strong communication and negotiation skills, and ability to meet performance metrics. | Overview Patient Access Conversion Specialist Locations: Bolingbrook, IL. Full-Time, M-F 8:30am-5pm Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work. Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark! Holistic benefits designed to help our team members flourish in all aspects of their lives, including: • Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider. • $5,250 Tuition Reimbursement per year. • 40 hours paid volunteer time off. • A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact • Wellness program that includes complimentary subscriptions to Noom and Calm apps. • 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. • 401(k) Match • Profit-sharing program Responsibilities • Engage with patients proactively to schedule critical appointments and ensure timely follow-up with patients. • Identify and address barriers to care through engaging conversations with patients to better understand and resolve challenges in accessing healthcare. • Receive inbound calls and provide seamless customer service, scheduling appointments or handling inquiries efficiently. • Follow the approved script when discussing health risk evaluations with potential members, ensure members understand and are comfortable with the terms of the evaluation. • Present a positive and professional face to clients, health plan members, and workforce • Coordinate resources and logistics, such as transportation and specialist referrals, ensuring that every detail of the patient’s care journey is smooth and well-managed. • Ensure appointment retention by sending reminders and facilitating follow-ups for continued care. • Collaborate with clinical teams to coordinate specialist referrals, screenings, and follow-up care for patients. • Adjust and reschedule appointments as needed, ensuring accurate and timely communication to internal teams. • Adhere to established procedures and guidelines to ensure that all patient information is handled accurately and according to HIPAA standards, ensuring consistency and security in scheduling practices. Qualifications • High school diploma or GED • 2-3 years of experience in collections call center or accounts receivable role, with a proven record of managing billing inquiries, handling overdue accounts; experience in negotiating and addressing client’s concerns and barriers to provide payment • Previous experience in a role providing outbound calls to clients, and a proven ability to independently problem solve and offer appropriate solutions to yield results • Prior experience in fast-paced environments where ability to influence decision-making and motivate individuals toward action were instrumental in meeting metrics • Experience working with performance metrics (such as call resolution rates, conversion rates, and customer satisfaction scores) • Strong communication skills and the ability to navigate challenging conversations are essential; the ideal candidate should have experience successfully turning difficult interactions into positive outcomes The compensation for this role includes a base pay range of $16.30-24.50/hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package