Dufry Careers

Lead multiple retail stores to ensure excellent customer service and financial results through staffing, inventory, merchandising, and compliance management. | Minimum 6 years retail operations with 2 years multi-unit leadership and a bachelor's degree in a related field. | Grow With Us at St. Louis Lambert International Airport!  Hudson is North America's leading travel retailer. For over 30 years, we've been meeting the needs and desires of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.   The Retail Multi-Unit Manager provides operational leadership at St. Louis Lambert International Airport supporting the Director of Operations. This role ensures all retail stores within the airport maintain exceptional standards for customer service, staffing, operational readiness and financial performance by holding management accountable for results.    Salary Range: $70,000 -$84,000 plus annual bonus!   Responsibilities: Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures.  Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability.  Oversee planned maintenance and address repair needs promptly to maintain operational standards.  Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone.  Hold management accountable for onboarding/offboarding processes and compliance with training requirements.  Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams.  Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions.  Ensure accurate ordering, receiving, and stocking of merchandise; train teams on proper inventory procedures.  Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores.  Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss.  Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms.  Monitor and maintain retail equipment; schedule routine service and repairs as needed.  Drive adoption of new retail technologies to improve efficiency and customer experience.  Maintain working knowledge of brand standards, lease agreements, and landlord relations.  Implement marketing programs and promotional activities; ensure compliance with brand campaigns.  Resolve escalated customer and associate issues using sound judgment; provide feedback and coaching to subordinate leaders.  Ensure compliance with all federal, state, and local safety and health standards.  Train managers and staff on wellness protocols and safety procedures; maintain audit readiness.    Qualifications: Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles.  Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts.  Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.  Strong knowledge of inventory management, planogram execution, and visual merchandising standards.  Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.  Familiarity with category management, retail space optimization, and seasonal merchandising strategies.  Operational Leadership: Drives execution across multiple stores to achieve financial and service goals.  People Development: Builds positive work environments through coaching, mentoring, and leadership.  Customer Focus: Ensures superior service and brand compliance across all locations Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field (preferred; counts for 3 of the 6-year requirement).    Schedule & Reporting  Reports directly to the Senior Director or Director of Operations.  Works a varied, rotating schedule, including early mornings, peak periods, and closing shifts to ensure operational oversight.  Weekend and holiday availability required based on business needs. Opportunity, growth, and meaningful rewards! We offer:    Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay *401(k) retirement plan  *Company paid life insurance *Tuition reimbursement Employee discounts across all company brands Employee assistance program Training and exciting career growth opportunities Referral program – refer a friend and earn a bonus *Benefits may vary by position so ask your recruiter for details.       Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Administer HR policies and procedures, manage employee discipline, conduct investigations, and oversee full-cycle recruitment and onboarding. | Bachelor's degree and 3-5 years HR Generalist or recruiting experience with proficiency in HR software and SHRM certification knowledge required. | Summary:   The Field HR Generalist is responsible for supporting efforts to effectively administer HR policies and procedures in a branch or multiple branches. The position bridges the gap between strategic and tactical HR functions, initiatives, and processes. This pivotal role uses judgment and discretion to provide problem solving advice and counsel to the DO/SrDO, operations management, and branch staff, or to escalate HR issues as required. Ensures all administrative processes and procedures are carried out. The Generalist typically leads branch or area level projects, and may serve as a team member on regional HR projects. The Generalist may assist with developing policies and procedures unique to the branch, and shares best practices with Generalists at other branches. This is an exempt position and reports to the HR Manager or Regional HR Director, depending on local requirement.    Essential Functions:  •Establishes and maintains a position of trusted adviser to all operations managers.   •Partners with the HR Manager to establish and maintain a positive and visible HR presence in the branch among associates at all levels.   •Identifies trends and regularly communicates branch level issues with the HR Manager  •Collaborates with and provides daily advice to operations managers on employee discipline, performance management, retention, engagement, rewards, and recognition.  •Maintains in depth technical knowledge of HR best practices, federal/state/local regulations and statutes, and company HR policies and procedures, ensuring they are fully considered before HR decisions are made. As applicable, fully understands collective bargaining agreement, and answers questions related to union practices.  •Conducts confidential HR counseling, investigations and exit interviews   •Gathers, analyzes, understands, and monitors operational data and useful HR metrics such as turnover rates, wage rates, staffing levels, diversity, and sales data to help forecast and plan for staffing needs.  •Collaborates with regional HR staff to proactively source, recruit, screen, interview, offer, hire, and orient candidates/new hires. Develops and maintains relationships with community based organizations to enhance applicant pool.   •Develops and delivers new hire orientation, required policy training and corporate developed trainings.  •Understands airport/landlord policies and procedures and partners with operations to ensure compliance.  •Responds to associate inquiries and questions related to compensation, leave, scheduling, assignments, complaints, policies and procedures, and the full-cycle on-boarding process.  •Performs general HR functions including but not limited to employee file maintenance, preparation of logs, and PeopleSoft systems data entry and maintenance    •Requires 4 year college degree or equivalent work experience  •Requires minimum of 3-5 years of HR Recruiting or related HR Generalist experience   •Requires the study and knowledge to earn SHRM certification will provide a foundation for successful performance in this role  •Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as interact comfortably with associates  •Requires leadership skills and ability to be part of a team with minimal day-to-day supervision  •Requires working knowledge of HR technical subjects  •Requires proficiency with HR and business software/systems and experience with preparing documents, spreadsheets and presentations  •Requires national, regional, and area travel    To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.    Equal Opportunity Employer (EOE)  Minority/Female/Disabled/Veteran (M/F/D/V)  Drug Free Workplace (DFW)