Draganfly, Inc.

Manage cross-functional coordination between sales, product, and field teams to align customer delivery with product readiness and field execution, while facilitating CRM activities and continuous process improvements. | 3+ years in project coordination or PMO roles in high-growth tech, strong CRM and sales pipeline management experience, excellent communication and facilitation skills, and familiarity with HubSpot and Salesforce. | Description About Draganfly: Draganfly Inc. has been a recognized technology leader within the commercial UAV/RPA space for over two decades. We've helped develop the commercial market and supported the adoption of multi-rotor aircraft for public safety, agriculture, aerial imaging, and many other industries. As an established organization with significant experience, Draganfly is focused on the sale and development of drone products & services, contract engineering, and custom product integrations to our versatile airframes. About the Role: We are seeking a Project Manager - Technical & Field Operations to join our Project Management Office (PMO) with a mandate to a lign customer delivery commitments with product readiness and field execution capabilities in a manner that delivers an outstanding experience to all internal and external stakeholders. This position serves as a critical bridge between Sales, Product, and Field Teams to ensure organizational resources, schedules, and technical capacity are fully synchronized with customer-facing activities. The Project Manager will be responsible for assisting with Customer Relationship Management in a variety of capacities, including building and enforcing pipeline discipline, ensuring data accuracy in HubSpot, facilitating cross-functional alignment, and presenting leadership with visibility into risks and opportunities. This is a high-leverage role central to scaling our business. Operational Facilitation • Own the integration of CRM activities that require Field, Product, or Management support, including internal service delivery and facilitation of information gathering and communication regarding client management as required • Ensure that deals are properly advanced, documented, and tagged with product readiness, demo requirements, and onboarding needs • Partner with IT to integrate HubSpot with product and resource tracking systems such as deal tags, etc Customer Onboarding & Lifecycle Management • Actively support customer onboarding and lifecycle management, acting as a facilitator for Sales, as required, to support contracting and fulfillment with efficiency • Manage logs of resource inventories related to customer lifecycle tracking responsibilities • Facilitate and track: • Internal SLA, response times, and success rates • Training/onboarding completion and adoption metrics • Product readiness alignment with pipeline demand • Other KPIs as defined Cross-Functional Coordination & Communication • Facilitate regular review meetings with Sales, Product, and Field team leads • Identify and escalate conflicts between pipeline demand, product readiness, and field capacity • Act as an ambassador to align sales forecasts with development timelines and resource availability • Coordinate demos, events, and onboarding demands against Field Application team bandwidth • Mitigate capacity risks through scheduling, prioritization, and creative problem-solving Process Development & Continuous Improvement • Develop SOPs and workflows for pipeline management, demo scheduling, and onboarding • Continuously refine processes to improve efficiency and alignment within the organization • Provide executive leadership with transparent reporting on risks, bottlenecks, and opportunities Role Requirements: Education & Experience • 3+ years experience in project coordination/management, revenue operations, or PMO in a high-growth technology or aerospace/defense company. • Strong understanding of go-to-market life cycle: sales pipeline management, product launch readiness, customer onboarding. • Hands-on experience with HubSpot, Salesforce, Business Central (or equivalents) and workflow automation. • Exceptional facilitation and communication skills - able to align cross-functional leaders and influence without direct authority. • Analytical mindset with the ability to distill complex data into actionable insights. • Demonstrated ability to manage competing priorities, resolve conflicts, and drive accountability across multiple teams. • Project Management certifications are considered a bonus. But Who Are You Really? • Flexible: You're adaptable and comfortable wearing many hats in a fast-paced and changing environment. • Dependable: You have a strong work ethic, can coordinate multiple projects and meet goals in tight timelines. • Detail-oriented: You think critically about challenges to design efficient & effective solutions. • Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship. • Organized: Plans, organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities. • Communication: Speaks and writes clearly and articulately without being overly verbose or talkative. Some Perks You Can Expect: • Competitive Pay • Fully remote working opportunity • Comprehensive medical and dental benefits, including a Health Spending Account. • Matching RRSP program. • Generous time-off program including vacation, wellness days, plus the week off between Christmas and New Year's. Compensation $80,000.00 - $105,000.00 per year