DocGo

Lead workforce strategy including capacity planning, forecasting, and staffing models across clinical teams. | 7–10+ years in workforce management or analytics with 3–5+ years leadership and expertise in forecasting and capacity planning in healthcare or telehealth. | Job Title: Senior Manager, SteadyMD Workforce Optimization Location: Remote Employment Type: Full-time Salary Range: $92,000 - $98,000, based on experience Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k Be part of a team enabling access to better healthcare at SteadyMD! SteadyMD is a technology company and healthcare provider that powers high-quality telehealth experiences for its partners, including fast-growing digital healthcare companies, labs, pharmacies, large employers, and Fortune 100 companies like Amazon, AmerisourceBergen, and Abbott. SteadyMD initially launched in two states: California and Missouri. By 2018, the company was licensed, operating, and providing care in all 50 states. We’ve raised over $60 million in funding from top tier investors including Lux Capital, Pelion Ventures and AB Health Ventures. We are currently seeking a strategic, data-driven Director of Workforce Optimization to lead forecasting, capacity planning, and workforce strategy across our growing telehealth operations. This role is ideal for an experienced leader who thrives at the intersection of analytics, operations, and healthcare delivery, and is passionate about building scalable workforce solutions in a fast-paced environment. At SteadyMD, we value what diverse teams can accomplish together, and we honor each of our unique lived experiences. We look for a diverse pool of applicants, including those from historically marginalized groups, and we are committed to ensuring a safe work environment that is distinctly anti-discriminatory against any person. This is one of the reasons we are ranked #81 on Forbes’ America’s Best Startup Employers List. We know the value of building a team that encompasses a variety of backgrounds, experiences, and skills. Responsibilities: Lead workforce strategy, including long-term capacity planning, forecasting, and staffing models across clinical teams. Develop and refine forecasting methodologies using historical data, business trends, and predictive analytics. Design and optimize scheduling frameworks to ensure appropriate coverage, access, and utilization. Partner with executive leadership to align workforce strategy with company growth, product expansion, and client needs. Define, track, and improve key KPIs such as utilization, productivity, and cost efficiency. Drive adoption of modern workforce optimization tooling and automation to improve efficiency, scalability, and planning accuracy. Collaborate cross-functionally with Clinical Operations, Licensing & Credentialing, Operations, HR, Recruiting, and Product/Technology teams. Support hiring and onboarding strategies by aligning workforce plans with recruiting pipelines and ramp timelines. Build and mentor a high-performing workforce optimization team, establishing best practices and operational rigor. Lead strategic initiatives and special projects to support business growth and operational excellence. Qualifications: 7–10+ years of experience in workforce management, operations, analytics, or related fields. 3–5+ years of leadership experience managing and developing teams. Deep expertise in forecasting, capacity planning, and scheduling in complex, high-volume environments. Experience in healthcare, telehealth, contact centers, or similarly complex service operations. Strong analytical skills with experience using data to drive strategic decisions. Experience with workforce management tools (e.g., NICE, Verint, Aspect) and data visualization platforms (e.g., Tableau, Looker, Power BI). Experience leveraging modern tooling, automation, or advanced analytics to enhance workforce management outcomes. Ability to operate both strategically and hands-on in a fast-paced, evolving environment. Strong cross-functional collaboration and stakeholder management skills. Excellent oral and written communication skills required. Detail-oriented with strong organizational and problem-solving abilities. Experience in a high-growth or startup environment is preferred. Familiarity with healthcare regulations and compliance considerations is a plus. MBA or advanced degree is a plus. EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position. At DocGo, we know our extraordinary team is what drives our growth, so we’re creating equally extraordinary ways to help return the favor. Our DocGo Academy gives you the clinical skill training you need to move beyond EMS and transportation. With our Employee Equity Incentive Plan, qualified employees receive an ownership stake in DocGo. We’re not just moving healthcare forward. We’re moving you forward.

Lead quality initiatives including clinical audits, risk mitigation, incident reporting, chart review operations, performance dashboards, and collaboration with clinical leadership. | Bachelor's degree required, Master's preferred, with at least 2 years in clinical quality reporting, data management, or healthcare program management. | Job Title: Manager, Quality and Safety Location: Remote Employment Type: Full-time Salary: $80,000- $85,000 Benefits: Eligible for medical, dental, vision, 401k and PTO Key Responsibilities: Quality & Safety Program Management Lead end-to-end execution of quality and safety initiatives, including planning, stakeholder alignment, timelines, and reporting. Develop and maintain program plans for clinical audits, quality metrics, incident reporting, and risk mitigation efforts. Track progress, risks, and outcomes to ensure initiatives are delivered on time and with measurable impact. Data Management & Reporting Prepare monthly quality reports, dashboards, and partner-facing reporting deliverables. Generate clinician scorecards, chart review summaries, and tracking lists for clinicians under review. Support internal and external quality meetings by preparing materials, summaries, and performance reporting Chart Review Operations Identify, pull, and categorize charts for routine, priority, and focused chart reviews using established rubrics. Track and support chart review workflows for new and existing clinicians. Ensure timely completion of chart reviews and provide status updates to clinical leadership. Operational & Administrative Support Maintain accurate quality and clinician tracking documentation across systems (including JIRA or similar tools). Support onboarding workflows by ensuring clinician records, quality tracking, and supervision details are up to date. Assist with implementation calls and provide support related to clinical quality and NP supervision requirements. Tool Development & Process Improvement Support the development and implementation of tools to streamline quality reporting, chart review operations, and supervision tracking. Identify opportunities to automate manual processes and improve reporting efficiency. Partner with internal teams to enhance visibility and access to quality and supervision data. Cross-Functional & Partner Collaboration Work closely with clinical leadership and partner-facing teams to meet ongoing reporting needs and respond to ad-hoc requests. Ensure partner quality requirements are supported through accurate reporting and operational execution. Requirements Bachelor’s degree in Healthcare Administration, Public Health, Data Analytics, or a related field (Master’s degree preferred). Minimum of 2 years of experience in clinical quality reporting and analysis, data management, or healthcare program management. Experience working in a healthcare environment with a focus on clinical quality, compliance, process or performance improvement. Excellent written and verbal communication skills, with the ability to interact effectively with clinicians, leadership teams, and external partners. Proven ability to work cross-functionally, partnering with clinical leadership, operations, and IT teams. Experience working directly with external partners and stakeholders to meet contractual obligations and reporting requirements. Ability to manage complex projects, including the development and implementation of new processes or systems. Knowledge of patient safety, adverse event reporting, and strategies to improve clinical outcomes. Demonstrated ability to adapt to new systems and tools quickly. Strong problem-solving skills with a continuous improvement mindset. Ability to work independently while managing multiple priorities and deadlines. Experience with JIRA and Looker preferred. EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position. At DocGo, we know our extraordinary team is what drives our growth, so we’re creating equally extraordinary ways to help return the favor. Our DocGo Academy gives you the clinical skill training you need to move beyond EMS and transportation. With our Employee Equity Incentive Plan, qualified employees receive an ownership stake in DocGo. We’re not just moving healthcare forward. We’re moving you forward.

Assign accurate medical codes to diagnoses and procedures, review medical records for compliance, conduct audits, and collaborate on documentation improvement and quality assurance. | Certified Coding Specialist or equivalent certification with 2+ years of medical coding experience focusing on ICD-10, CPT, and HCPCS codes, proficiency in medical terminology and coding software, and strong attention to detail. | Title: Medical Coding Associate Location: 685 3rd Ave New York, NY 10017 Employment Type: Full-Time, Hourly Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, Weekly pay, PTO & 401k Pay Range: $25-$30/hr (based on experience) About DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. Position Overview: We are seeking a skilled and detail-oriented Medical Billing and Coding Associate with a primary focus on coding to join our team. The ideal candidate will possess expertise in medical coding, including ICD-10, CPT, and HCPCS coding systems, and will play a vital role in ensuring accurate coding and billing practices. Responsibilities: Medical Coding: - Assign appropriate ICD-10, CPT, and HCPCS codes to diagnoses, procedures, and services rendered by healthcare providers. - Review medical records and documentation to accurately assign codes and ensure compliance with coding guidelines and regulations. - Conduct regular audits to identify coding errors and discrepancies and implement corrective measures as needed. Documentation Improvement: - Provide feedback and education to healthcare providers and staff on documentation improvement opportunities to support accurate coding and billing practices. - Stay updated on changes in coding guidelines, regulations, and reimbursement policies and communicate updates to relevant stakeholders. Quality Assurance: - Perform quality assurance reviews of coded medical records to ensure compliance with coding standards and accuracy in code assignment. - Collaborate with compliance and auditing teams to address coding-related issues and implement best practices for quality improvement. Qualifications: - Certified Coding Specialist (CCS), Certified Professional Coder (CPC), or equivalent coding certification required. - Minimum of 2 years of experience in medical coding, with a focus on ICD-10, CPT, and HCPCS coding systems. - Proficiency in medical terminology, anatomy, and physiology. - Strong understanding of healthcare reimbursement methodologies and regulatory requirements. - Excellent attention to detail and accuracy in code assignment. - Effective communication and interpersonal skills, with the ability to collaborate with multidisciplinary teams. - Proficiency in coding software and electronic health record (EHR) systems. EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.