DFR

Mentoring and supporting Eligibility Specialists, ensuring policy adherence, and providing training and coaching. | Experience as an Eligibility Specialist, strong organizational and leadership skills, and a high school diploma or higher. | Overview THIS POSITION IS LOCATED IN MARION SOUTH (the primary location for this individual will be dependent upon the candidate selected) Knowledge Services has an opportunity with the FSSA/Division of Family Resources as an Eligibility Specialist Working Lead. This position is responsible for mentoring the Eligibility Specialists that are assisting Indiana residents who are applying and/or receiving public assistance. The Eligibility Specialist Working Lead will act as a liaison between Knowledge Services, DFR Management, and the Eligibility Specialist. The ideal candidate will be highly organized and have the ability to work collaboratively with current Eligibility Specialists. A current understanding of Eligibility Specialist job duties and expectations is essential. Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing, and more. As such, Knowledge Services is committed to providing growth opportunities – in our company, in each team member, and in our relationships. We believe titles do not define a person but provide a framework for each person’s endless potential. Our focus on improving our team, product, and processes drive us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service. Responsibilities Mentor Eligibility Specialists staff Travel to DFR offices within the Region as scheduled/needed (daily/weekly travel) Support and coach ALL Eligibility Specialist staff Ensure policies and procedures are followed as instructed by DFR Local Office Management Instruct and implement procedural changes from management Submit daily and weekly reporting of activities conducted while assisting Eligibility Specialist staff Provides further direction and ongoing training to Eligibility Specialist staff Provide training support for case reviews for Eligibility Specialist staff Provide coaching for QA scorecards Production support provided as needed Qualifications Eligibility Specialist experience is required Highly organized and analytical Able to provide clear and concise direction Leadership skills Patience in working with others Strong written and verbal skills Solid computer skills, including Word, Excel, and Outlook Independent worker who is a self-starter Strong customer service background Prefer a Bachelor or Associate degrees in Counseling or Social Services, but High School Diploma or GED required 2 years’ experience is desired This position is one where you can make an immediate impact on your community and those that work as an Eligibility Specialist. You will be provided ongoing training to give you the skills to be successful in this role. If you are looking for a position that could be the next step in your career, apply now for immediate consideration. Physical Requirements: Job frequently requires sitting, handling objects with hands. Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds. Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com. Location: The primary location for this individual will be dependent upon candidate selection, but the Working Lead will make office visits as assigned. Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply. #INDDFR

Assist clients and staff with administrative tasks and customer service at a public assistance office. | High school diploma or equivalent, customer service experience, ability to handle multiple tasks, and maintain confidentiality. | Overview THIS POSITION IS LOCATED IN INDIANAPOLIS, IN (North Side - 2620 Kessler Blvd. E. Dr., Suite 100, Indianapolis, IN 46220-2891) Knowledge Services has a great opportunity for a strong customer service focused individual who wants to make a difference in their daily work life with the FSSA / Division of Family Resources (DFR) as an Eligibility Assistant. This position will provide general office support and assistance for case workers and clients applying for public assistance. This position will provide customer service and interact directly with the general public, clients, office staff, and other state personnel. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving public assistance among other administrative tasks. Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more. As such, Knowledge Services is committed to providing opportunities for growth - in our company, in each team member, and in our relationships. We believe titles do not define a person, but provide a framework to each person's endless potential. Our focus on improving our team, product, and processes drives us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service. Responsibilities • Welcome all on-site visitors and determine nature of business • Review client information for accuracy • Assist with computer applications • Schedule client appointments • Scan documents into client case file • Maintain fax machines and copier functions • Answer and direct incoming calls • Maintain daily activity reports • Deliver outstanding customer service to all clients Qualifications • Desire to help others • Strong customer service background • Ability to maintain confidentiality • Handle conflict in a calm manner • Reliable and dependable in the work place • Ability to multi task • Proven job stability • High School diploma or equivalent • Clean criminal background • Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired This is a long-term position where you can make an immediate impact on your community, plus the potential for promotion. The wage is $15.00/hr with paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM. If you are looking for a position that could be the start of your career, apply now for immediate consideration. Physical Requirements: • Job frequently requires sitting, handling objects with hands. • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds. • Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com. Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply. INDDFR