DEX Imaging

Managing delivery and pickup tasks, ensuring timely service, and maintaining safety and organization. | High school diploma or GED, warehouse experience or equivalent, physical ability to lift up to 50 lbs, basic computer and data entry skills, and ability to follow instructions. | DEX JOB DESCRIPTION Job Title Logistics Associate II Job Grade Department Sub-Department Job Key Effective Date JOB SUMMARY The Logistics Associate II position will be responsible for timely and accurately maintaining internal systems and data for sales order and equipment management. This position will directly interact with the set-up team and Logistics Coordinator on delivery requests. ESSENTIAL DUTIES AND RESPONSIBILITIES • Receiving and reviewing sales order from Logistics Associate I to identify back orders • Entering the sales order in auto E-auto and updating the sales order with serial numbers • Looking up equipment availability and managing equipment • Linking all items in E-Auto to the customer number • Updating the order status to (pulled) and put new updated paper work on unit for set up • Managing open equipment orders in E–Auto on a daily basis (Open & Back Orders) • Adhere to all company safety and general policies • Help with any other duties as requested or assigned MANAGEMENT AND SUPERVISORY RESPONSIBILITY • Typically reports to Management Direct Supervisor job title(s) Typically include: Regional Supply Chain Manager or Warehouse Manager • Job is not directly responsible for managing other employees (e.g. hiring/termination and/pay decisions, performance management. JOB QUALIFICATIONS • Strong oral and written communication skills and ability to work with all levels of the organization, vendors and customers • Fork Truck experience or be able to be certified in 90days • Being able to work under pressure • Ability to lift heavy objects up to 50lbs independently or greater weights via team lift or lift assist equipment. • Good organizational and time management skills • Familiarity with best warehouse practices • Basic computer skills and data entry KNOWLEDGE REQUIREMENTS • Ability to complete basic math operations • Ability to read and comprehend written procedures, write routine documents • Ability to understand and execute multi-step oral and written instructions EDUCATION AND EXPERIENCE REQUIREMENTS • High School Diploma or GED • Warehouse Experience • Or equivalent combination of education and experience WORKING CONDITIONS • Regular business hours. Some additional hours may be required. • Travel requirements: Domestic: Up to 10% • Ambient temperature warehouse or climate controlled office environment during normal business hours. Must be able to work in inclement weather as needed. PHYSICAL REQUIREMENTS Sitting Up to 6 hour(s) a day Lifting Up to 5 hour(s) a day, 50 pounds Walking Up to 8 hour(s) a day Pushing/ Pulling Up to 6 hour(s) a day Standing Up to 8 hour(s) a day Climbing Up to 0 hour(s) a day Bending/ Squatting/Stooping Up to 5 hour(s) a day Stairs Up to 1 hour(s) a day Reaching Up to 4 hour(s) a day Ladder Up to 1 hour(s) a day Balancing Up to 4 hour(s) a day Step stool Up to 1 hour(s) a day Twisting Up to 4 hour(s) a day Excessive heat exposure Up to 8 hour(s) a day Crawling Up to 0 hour(s) a day Excessive cold exposure Up to 8 hour(s) a day Hands in water Up to 0 hour(s) a day Dust exposure Up to 8 hour(s) a day Kneeling Up to 2 hour(s) a day Lound noise exposure Up to 8 hour(s) a day Data Entry/Typing Up to 8 hour(s) a day Humidity exposure Up to 8 hour(s) a day Unusual hearting or vison demands: None Specified ^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position. DISCLAIMER The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions. This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer. Page 1 of 2

Handle Tier 1 customer calls remotely, troubleshoot basic technical issues, escalate unresolved problems, and maintain excellent customer service. | High school diploma, reliable internet, call center or customer service experience, proficiency in Microsoft Office and basic internet skills, strong communication and multitasking abilities. | FLEX HOURS POSITION AVAILABLE / WORK FROM HOME Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are looking for part-time, remote Service Support Representative to handle Tier 1 customer calls. Up to 29 hours per week. We provide all tools needed to Work from Home for this role! Starting pay $20 per hour! • MUST HAVE RELIABLE INTERNET CONNECTION What you’ll do: • Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts. • Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone. • Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times. • Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently • Track, route, and escalate unresolved issues to Management • Remain current on constant process updates and technology used within the company • Perform duties with awareness and in accordance with the organization's policies and applicable laws • Performs other duties as directed by management Your Qualifications: • High School Diploma • MUST HAVE RELIABLE INTERNET • Experience in a call center environment a plus. • Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems • Ability to empathize with customer is critical • Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment • Possess organizational and time management skills • Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills • Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion • Ability to navigate through multiple systems • *This part time position is not eligible for medical benefits. The position does receive holiday pay based on the hours worked per day.