Delamar Hotel

Process guest check-ins and check-outs, manage reservations and requests, provide excellent customer service, and collaborate with hotel departments to ensure guest satisfaction. | Requires strong customer service and organizational skills, fluency in English, good phone voice, excellent computer skills, previous hospitality experience, and preferably knowledge of Opera. | DELAMAR-Luxury Boutique Hotel in West Hartford, CT, is looking for a Front Desk Agent responsible for providing exceptional customer service. The front desk agent is accountable for processing check-ins/outs and assisting guests with reservations and requests in a friendly, professional, and timely manner while following the highest standards of quality to ensure guest satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Accountable for processing check-ins and check-outs • Creates reservations and processes special requests. • Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services. • Works as a team player in meeting guests' needs • Provides gracious and efficient telephone services • Responds to incoming calls and emails promptly and knowledgeably, ensuring accurate information • Completes all items on the checklist • Communicates the services and amenities of the hotel to guests • Prepares room keys for incoming guests • Accepts and provides wake-up calls for guests • Collaborates effectively with other service departments to effectively manage guest services • Listen, apologize with empathy, find a solution, and follow through when resolving guest problems • Processes customer credit at check-in/out in accordance with hotel policy REQUIREMENTS • Strong customer service and organizational skills • Team player • Must be fluent in English and have a good phone voice • Willing to go the extra step to ensure guest satisfaction • Excellent computer skills • Knowledge of Opera is strongly preferred • Previous hospitality experience required Job Type: Full-time Pay: From $19.00 per hour Benefits: • 401(k) • Dental insurance • Employee discount • Health insurance • Paid time off • Vision insurance Work Location: In person