Darrow

Develop processes and tools for the client success function, including onboarding and training materials. Build and nurture long-term relationships with key stakeholders while driving solution adoption and monitoring client engagement. | Candidates should have over 5 years of experience in customer success or account management, ideally in a B2B or legal technology context. Familiarity with Salesforce and customer success tools is essential, along with strong leadership and problem-solving skills. | Description You are looking for a job that will truly engage you. You have an entrepreneurial spirit and can make things happen in a fast-paced startup environment. You want to grow and be challenged, but above all you want to work towards a mission, and for your work to have meaning. We’re Darrow - a fast-growing legal tech startup with an open, action-based culture unlike any other. We are committed to pursuing our vision of "frictionless justice," using advanced Machine Learning & AI to revolutionize the justice system. Our mission is about justice at scale: imagine walking into work every day knowing that you’re not only advancing your career but making a positive impact on the world. Darrow has more than 150 team members in Tel Aviv and New York, and is backed by world class investors: Georgian, F2 Venture Capital, Entree Capital, NFX and YCombinator. We are looking for a talented and passionate manager to develop our Customer Success function. You are someone who wants to put your best ideas to work. And you want your work to have meaning. Manager of Customer Success Do you get excited about building something from the ground up? We’re looking for a Manager of Customer Success to design, grow, and shape our Customer Success function. This role is not just about managing accounts — it’s about building the foundation for how our Customer Success team operates, scales, and delivers impact. You’ll be both hands-on with strategic customers and the architect of the team’s processes and culture. From creating playbooks and KPIs to establishing feedback loops and setting the bar for excellence, you’ll play a pivotal role in building a high-performing CSM organization that partners deeply with the legal market Responsibilities Building Client Success Infrastructure: Develop processes, documentation, and tools for the client success function, including onboarding guides, training materials, and account health scorecards. Client Onboarding & Training: Own the client onboarding process, ensuring that new clients are effectively set up on Darrow’s platform and receive comprehensive training on its features and benefits. Client Feedback & Advocacy: Act as the voice of the client by gathering feedback and insights, communicating client needs to internal teams, and advocating for product enhancements that improve the user experience. Solution Adoption & Usage: Drive solution adoption and usage by monitoring client engagement and providing tailored recommendations to ensure clients fully utilize Darrow’s platform and services. Client Relationship Management: Develop and nurture long-term relationships with key stakeholders at law firms, acting as the main point of contact for their needs and questions. Renewals & Upselling: Identify opportunities for contract renewals, cross-sell additional services or features, and support account growth by helping clients achieve success with Darrow’s platform and services. Client Support Coordination: Collaborate with the Legal Consulting team to ensure client issues are resolved quickly and efficiently, providing a seamless and positive client experience. Success Metrics & Reporting: Track client success metrics (such as product usage, satisfaction scores, and retention rates), analyze trends, and provide regular reporting to senior management on client health and success strategies. Requirements 5+ years of experience in customer success, account management, or client services, ideally in a B2B Services, SaaS or legal technology company. Experience working with legal professionals or within the legal technology space and familiarity with the unique challenges of law firms or legal departments is a strong advantage. Experience with Salesforce CRM and various customer success tools such as Zendesk, HubSpot, MixPanel and Gainsight for managing customer interactions, health scoring, and process automation. Past experience managing and growing CSM teams. Strong leadership presence, with the ability to inspire, guide, and influence. A process-minded builder who thrives in ambiguity and enjoys creating structure. Ability to work independently, taking ownership of your role as the first Customer Success Manager and laying the groundwork for future team growth. Demonstrated ability to thrive in a fast-paced, evolving environment while quickly responding to changing needs. Data-driven approach to defining and measuring success. Demonstrat ed ability to quickly adapt to new software platforms. Passionate about delivering excellent client experiences, helping clients succeed, and advocating for their needs internally. Excellent interpersonal and communication skills, with a proven ability to build relationships, influence decision-makers, and handle challenging conversations with professionalism. Strong problem-solving skills with a proactive approach to resolving client challenges and driving continuous improvement. Benefits: Medical, Dental & Vision insurance for you and your dependents. $150 weekly Grubhub credit for lunches. Unlimited paid time off policy. Hybrid work model - onsite 3 days/week. Eligibility to participate in a bonus / incentive plan. Stock option plan to give our employees a direct stake in Darrow’s success. Darrow provides a reasonable range of compensation. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. The range of pay (base salary) for this role is $110,000 - $150,000 Our office is in NYC, this is a hybrid work model - 3 days a week in the office

The Senior Litigation Associate will manage complex litigation matters and serve as the primary contact for key channel partners. Responsibilities include engaging in the discovery process, developing legal strategies, and leading settlement negotiations. | Candidates must be licensed litigation lawyers with over 8 years of experience in a top-tier U.S. law firm and a commitment to transferring their law license to Arizona. Experience in plaintiff-side class actions and mass torts is advantageous. | Description You are looking for a job that will truly engage you. You have an entrepreneurial spirit and can make things happen in a fast-paced startup environment. You want to grow and be challenged, but above all you want to work towards a mission, and for your work to have meaning. We are Darrow – a fast-growing, mission-driven LegalTech startup with a mission to uncover legal wrongdoing and secure justice for impacted parties. Founded in 2020 in Tel Aviv, Israel, Darrow is revolutionizing the justice system. Our team of world-class legal experts and technologists has built an intelligence platform that uncovers egregious violations across legal domains, such as privacy and data breaches, consumer protection, securities and financial fraud, environment, and employment. We are seeking an experienced and highly motivated Senior Litigation Associate to join our dynamic legal team. As a key player in this role, you will take ownership of complex litigation matters, acting as the primary point of contact for key channel partners while navigating the intricacies of case management from inception to resolution. You will take part in the discovery process, develop strategic legal approaches, and engage in settlement negotiations to achieve favorable outcomes. The ideal candidate is a motivated self-starter, who works comfortably under pressure, has a problem-solving mindset, and strong interpersonal and communication skills. Responsibilities: Develop and manage strong relationships with key channel partners as the primary point of contact. Take ownership of complicated litigation issues and follow through to resolution. Manage multiple cases simultaneously, ensuring deadlines are met and necessary documents are filed in a timely manner. Analyze legal issues, assess the strengths and weaknesses and develop strategies to achieve favorable outcomes. Engage in all aspects of litigation, including court filings, court appearances, discovery, and settlement negotiations. Lead optimization projects, and ensure a successful litigation process. Responsibilities None Requirements A licensed litigation lawyer with 8+ years of litigation experience in a top tier U.S. law firm. Willingness and commitment to transfer an active law license to the State of Arizona (Bar Transfer), in accordance with the requirements of the Arizona State Bar or: Active membership in good standing with the Arizona Bar and possession of a valid Arizona Law License. Experience in plaintiff side class actions, mass torts, and mass arbitration is a big advantage. Top-notch legal expertise and a passion for discussing legal cases. Experience handling a variety of litigation matters, including research, drafting pleadings, motion practice, and client communication. Proficiency in conducting legal research using online databases and resources. Strong relationship-builder with outstanding communication skills, both verbal and written. Ability to adapt to a changing environment, and to lead an entire project from beginning to end. Reliable and trustworthy. Must be legally authorized to work in the United States without the need for employer sponsorship.