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Lead and coach virtual sales teams, optimize sales processes, troubleshoot technical issues, and support team development. | 5+ years of timeshare/vacation ownership sales experience, proficiency with digital sales tools, and strong communication skills. | Join Vacatia and Lead the Virtual Sales Teams Powering the Future Location: Remote (US - FL or NV) Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products — blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners. We’re looking for a strategic, people-first virtual sales leader who will elevate team performance, strengthen virtual sales operations, and drive exceptional guest and owner experiences in our rapidly growing Virtual Sales division. If you thrive in dynamic, fast-paced environments and love solving complex challenges that blend people, product, and process — this is your opportunity to make your mark at the intersection of hospitality and innovation. Why You’ll Love Working at Vacatia Build the Future: Help shape and refine the systems, tools, and coaching strategies that define the next generation of virtual timeshare sales. Impact That Matters: Directly influence sales performance, conversion results, and owner satisfaction across Vacatia’s digital sales channel. Innovation at Scale: Work with modern virtual selling platforms, CRM systems, and digital presentation tools while collaborating closely with sales, marketing, and operational leadership. Autonomy and Ownership: Take the lead on optimizing the virtual sales process, troubleshooting challenges, and driving continuous improvement initiatives. Culture of Growth: Join a fast-moving, collaborative organization that values people, learning, and smart, customer-centered innovation. Your Impact • Coach and elevate Sales Executives through ongoing performance guidance, post-tour feedback, and virtual presentation support. • Partner closely with sales leadership to implement strategic initiatives and support achievement of revenue and conversion goals. • Troubleshoot and resolve technical, software, and platform issues to ensure seamless virtual experiences for guests and team members. • Optimize sales processes by preparing documentation, managing pending business, and leading anti-rescission and retention strategies. • Drive team excellence by supporting training programs, leading virtual meetings, and contributing to continuous team development. • Champion professionalism and uphold Vacatia’s standards in all customer and internal interactions. What You Bring • 5+ years of timeshare/vacation ownership In-House Sales experience with a proven track record of success. • Strong closing skills and advanced customer service capabilities. • Ability to coach, mentor, and uplift sales professionals in a virtual environment. • Experience troubleshooting virtual selling tools, hardware, or basic online technical issues. • Proficiency with digital platforms such as Salesforce, Microsoft Office, Teams, and virtual sales technology. • Excellent written, oral, and digital communication skills. • Valid Real Estate license (where applicable). • Ability to work a flexible schedule, including nights, weekends, and holidays. • Experience in virtual timeshare sales or supervising/mentoring teams is strongly preferred. Join Us Join us at the start of something big. If you’re ready to lead change, elevate a high-performing virtual sales team, and help build the future of digital hospitality, we’d love to hear from you.
Oversee daily call center operations, motivate staff, and ensure performance targets are met. | Requires 3+ years management experience in a call center or similar environment, technical proficiency with industry technologies, and effective communication skills. | Join Vacatia and Help Shape the Culture that Drives Sales Success Location: Orlando, FL 32819 Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products — blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners. We’re looking for a results-oriented Contact Center Sales Manager who will orchestrate daily call center operations and inspire a high-performing team to exceed production goals. If you thrive in dynamic, fast-paced environments and love solving complex problems that blend people, product, and process — this is your opportunity to make your mark at the intersection of hospitality and innovation. Why You’ll Love Working at Vacatia * Build the Future: Shape the future of our sales force by taking ownership of the recruitment lifecycle, working closely with HR and TA teams to select and onboard top talent. * Impact That Matters: Drive measurable success by actively managing team performance through ongoing management and conducting regular performance check-ins. * Innovation at Scale: Leverage industry-leading technologies—specifically SPI, BUZZ, and XBP—to optimize workflows and enhance sales outcomes. * Autonomy and Ownership: Take full responsibility for the staff and production of the call center, overseeing every facet of daily operations to ensure standards are met. * Culture of Growth: Champion a learning-driven environment that enables team and individual growth from the initial induction stage through ongoing professional development. Your Impact * Oversee daily operations to ensure operational excellence, reviewing production metrics and procedures with the phone room monitor. * Translate data into action by providing detailed reports on call center production to track results and business metrics. * Energize the sales floor by leading impactful daily meetings that motivate the entire call center staff to do their best and follow procedures with energy. * Foster clear communication across the organization, ensuring information is delivered in a clear and timely manner to managers, employees, and customers. * Set the standard as a role model for the team, ensuring full compliance with company policies while acting as a visible leader in performance. What You Bring * 3+ years previous management experience in a similar environment, with a strong understanding of call center dynamics. * A track record of motivating staff to follow procedures with energy and reach maximum production targets. * Technical proficiency with industry technologies; experience with SPI, BUZZ, and XBP a PLUS * Ability to communicate effectively with many types of customers and establish rapport quickly through telephone and personal contact. * Bachelor's degree in Business or a related field (or equivalent professional experience). Join Us Join us at the start of something big. If you’re ready to lead operations in Orlando and drive maximum production- we’d love to hear from you.
Oversee daily call center operations, motivate staff, analyze performance data, and ensure compliance with policies. | Management experience in call centers or similar environments, ability to motivate teams, familiarity with industry technologies like SPI, BUZZ, and XBP, and effective communication skills. | Join Vacatia and Help Shape the Culture that Drives Sales Success Location: Orlando, FL 32819 Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products — blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners. We’re looking for a results-oriented Contact Center Sales Manager who will orchestrate daily call center operations and inspire a high-performing team to exceed production goals. If you thrive in dynamic, fast-paced environments and love solving complex problems that blend people, product, and process — this is your opportunity to make your mark at the intersection of hospitality and innovation. Why You’ll Love Working at Vacatia • Build the Future: Shape the future of our sales force by taking ownership of the recruitment lifecycle, working closely with HR and TA teams to select and onboard top talent. • Impact That Matters: Drive measurable success by actively managing team performance through ongoing management and conducting regular performance check-ins. • Innovation at Scale: Leverage industry-leading technologies—specifically SPI, BUZZ, and XBP—to optimize workflows and enhance sales outcomes. • Autonomy and Ownership: Take full responsibility for the staff and production of the call center, overseeing every facet of daily operations to ensure standards are met. • Culture of Growth: Champion a learning-driven environment that enables team and individual growth from the initial induction stage through ongoing professional development. Your Impact • Oversee daily operations to ensure operational excellence, reviewing production metrics and procedures with the phone room monitor. • Translate data into action by providing detailed reports on call center production to track results and business metrics. • Energize the sales floor by leading impactful daily meetings that motivate the entire call center staff to do their best and follow procedures with energy. • Foster clear communication across the organization, ensuring information is delivered in a clear and timely manner to managers, employees, and customers. • Set the standard as a role model for the team, ensuring full compliance with company policies while acting as a visible leader in performance. What You Bring • 3+ years previous management experience in a similar environment, with a strong understanding of call center dynamics. • A track record of motivating staff to follow procedures with energy and reach maximum production targets. • Technical proficiency with industry technologies; experience with SPI, BUZZ, and XBP a PLUS • Ability to communicate effectively with many types of customers and establish rapport quickly through telephone and personal contact. • Bachelor's degree in Business or a related field (or equivalent professional experience). Join Us Join us at the start of something big. If you’re ready to lead operations in Orlando and drive maximum production- we’d love to hear from you.
Conduct inspections, ensure quality standards, analyze guest feedback, support teams, manage inventory, and assist audits to uphold resort standards. | At least 2 years hospitality experience, strong attention to detail, communication skills, ability to work independently, proficiency in Microsoft Office, and preferably bilingual. | Now Hiring: Quality Assurance Specialist | Help Us Elevate Every Guest Experience! Are you passionate about maintaining high standards and ensuring every guest enjoys a flawless stay? Do you thrive in a role that blends inspections, analytics, collaboration, and problem-solving? If so, we want to meet you! We’re seeking a Quality Assurance Specialist to help uphold the resort’s cleanliness, service quality, and brand consistency. In this role, you’ll conduct inspections, support department teams, and help maintain the resort’s prestigious Gold Crown and Premier status. Location: Vacation Village at Parkway Address: 2975 Arabian Nights Blvd, Kissimmee, FL 34747 Pay Rate: $20/hr Shifts: Varying shifts, includes a weekend shift ---------------------------------------- WHAT YOU’LL DO * Conduct routine inspections of guest rooms, public areas, back-of-house spaces, and resort facilities * Ensure resort policies, safety regulations, and cleanliness standards are consistently met * Support the development and implementation of quality standards, SOPs, and inspection procedures * Review and analyze guest surveys, reviews, and feedback to identify trends and improvement needs * Document inspection results and prepare detailed quality reports for leadership * Partner with Housekeeping, Maintenance, and Front Desk teams to resolve deficiencies quickly and professionally * Monitor performance of third-party vendors such as housekeeping and laundry services * Oversee linen and housewares inventory levels, ensuring supply readiness for operational demand * Place supply and inventory orders while managing vendor quality and pricing * Analyze usage patterns for cost-saving opportunities while maintaining high-quality experiences * Assist with internal and external audits and support corrective follow-up * Help manage guest service recovery efforts and oversee lost & found protocols * Support training initiatives that promote consistency, service excellence, and brand standards * Maintain records of guest satisfaction scores, reputation metrics, and inspection outcomes * Perform additional tasks as assigned to support the Quality Assurance Director and resort operations ---------------------------------------- WHAT WE’RE LOOKING FOR * Strong attention to detail with the ability to follow structured inspection procedures * Excellent communication and teamwork skills across all departments * Analytical mindset with the ability to interpret data and spot trends * Ability to work independently in a fast-paced, guest-focused environment * Proficiency in Microsoft Office and familiarity with inspection software or guest feedback platforms * Bilingual candidates strongly preferred * At least 2 years of hospitality experience, preferably in QA, housekeeping, or guest services * Timeshare or resort experience is a plus ---------------------------------------- PHYSICAL REQUIREMENTS * Ability to stand, walk, bend, kneel, stoop, and inspect spaces for extended periods * Ability to handle inspection tools and lift 10–25 lbs regularly and 50+ lbs occasionally with assistance * Clear vision required for inspecting rooms and reading reports (close, distance, color, depth perception, etc.) * Comfortable working indoors and outdoors, with exposure to cleaning chemicals, weather, and mechanical equipment ---------------------------------------- WHY JOIN US? * Play a key role in delivering exceptional guest experiences * Work across multiple departments in a dynamic, supportive environment * Opportunities for growth within resort operations and quality management * A team culture that values collaboration, excellence, and continuous improvement ---------------------------------------- Ready to help us maintain top-tier resort standards? Apply today and join a team dedicated to quality, guest satisfaction, and operational excellence!
Lead sales efforts to develop and secure corporate, leisure, and group business across two resort markets, managing proposals, contracts, and partnerships. | Requires 5+ years hospitality sales experience, strong outbound sales and negotiation skills, CRM proficiency, and knowledge of local travel markets. | Sales Manager, Weston, South Florida Join Vacatia and Lead Market Growth Across Two Iconic Coastal Destinations Location: Williamsburg, VA (Supports Williamsburg & Virginia Beach Markets) Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products — blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners. We’re looking for a strategic, relationship-driven sales leader who will drive corporate, leisure, and group business across the Williamsburg and Virginia Beach markets. In this field-focused, market-facing role, you will identify new opportunities, cultivate high-value partnerships, conduct site visits, and represent Vacatia within two of the East Coast’s most dynamic travel destinations. If you excel in fast-paced environments, love building meaningful client relationships, and thrive at the intersection of commercial strategy and hands-on sales execution — this is your opportunity to make a high-impact contribution across two growing resort markets. ---------------------------------------- WHY YOU’LL LOVE WORKING AT VACATIA Build the Future: Shape market presence for a rapidly expanding hospitality brand across two high-demand coastal destinations. Impact That Matters: Drive revenue across corporate, leisure, and group segments while strengthening community and travel trade partnerships. Innovation at Scale: Collaborate with Revenue, Distribution, Marketing, and resort leadership to align pricing, demand, and commercial optimization efforts. Autonomy and Ownership: Own your markets, build your pipeline, travel between destinations, and lead sales strategy with independence and accountability. Culture of Growth: Join a collaborative, entrepreneurial team where your ideas influence market share, guest experiences, and future resort performance. ---------------------------------------- YOUR IMPACT Identify, develop, and secure new corporate, leisure, and group business across Williamsburg and Virginia Beach. Lead sales outreach through cold calls, presentations, networking events, and travel trade partnerships. Manage group inquiries, proposals, contracts, room blocks, and site visits from initial lead through execution. Analyze competitive landscape and market trends to inform pricing, positioning, and commercial strategy. Partner cross-functionally with Revenue, Marketing, Distribution, and resort leaders to ensure alignment, accuracy, and seamless delivery. ---------------------------------------- WHAT YOU BRING 5+ years of hospitality sales experience across corporate, leisure, and group segments. Proven success in outbound sales, account management, and closing revenue-generating opportunities. Strong negotiation, presentation, and relationship-building skills with clients, partners, and community stakeholders. Experience using CRM systems, reporting dashboards, and Microsoft Office Suite. Knowledge of Williamsburg and Virginia Beach travel markets strongly preferred, with the ability to travel regularly between them. ---------------------------------------- JOIN US Join us at the start of something big. If you’re ready to lead market growth, build lasting relationships, and shape the sales strategy for two premier resort destinations — we’d love to hear from you.
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