CYPHER LEARNING, INC.

Serve as trusted advisor to drive onboarding, adoption, renewals, and expansion for SaaS LMS customers. | 5-10 years in Customer Success or Account Management within B2B SaaS, bachelor's degree preferred, proven retention and executive stakeholder management. | Location: U.S. Remote Who We Are: CYPHER Learning is the AI-native learning platform for organizations that need to train employees, customers, and partners at scale. While many platforms layer AI onto legacy systems, CYPHER was built differently. At the center of our platform is CYPHER Agent, a natural-language, agentic interface that connects content creation, administration, delivery, personalization, and analytics in one unified system. Organizations can create and launch training in minutes, not months, and deliver it seamlessly across distributed audiences. We help companies move faster and turn learning into measurable performance. As we continue to redefine the LMS industry, we are looking for builders who want to help scale the business to new levels. The Role: We are seeking a driven and customer-focused Customer Success Manager (CSM) to join our growing, globally distributed team. In this role, you will build on relationships established during the sales process to ensure customers realize measurable business impact and learning outcomes through CYPHER Learning’s platform and achieve their business and learning objectives. Success in this role means driving strong adoption, leading successful implementations, and maintaining high levels of customer engagement and satisfaction. You will proactively identify risks and opportunities, positioning customers for long-term success while driving expansion, renewals, and overall account growth. As the primary point of contact, you will partner closely with stakeholders across customer organizations and collaborate with internal teams to deliver a seamless, high-impact customer experience. What you’ll do: * Serve as a trusted advisor to customer stakeholders, guiding learning, adoption, and workforce enablement strategies that drive measurable business outcomes. * Drive customer onboarding and implementation, ensuring a smooth transition from sale to activation and early value realization.  * Monitor customer engagement and usage trends, proactively identifying and addressing adoption risks.  * Build strong customer relationships to uncover expansion opportunities and support upsell and account growth.  * Own renewal readiness by maintaining high satisfaction, resolving issues quickly, and reinforcing ongoing value.  * Develop and execute customer success plans that align to business goals, milestones, and measurable outcomes.  * Lead periodic business reviews to assess performance, align on priorities, and identify opportunities for optimization and growth.  * Partner cross-functionally with Sales, Product, and Support to ensure a seamless customer experience and relay actionable feedback.  * Establish multi-threaded relationships across customer organizations, from end users to executive stakeholders.  * Develop deep expertise in CYPHER Learning’s platform and learning workflows to guide customers on best practices, enablement strategies, adoption, and long term value realization. * Perform other related duties as assigned. Your Skills & Experience: * Experience in LMS, learning technologies, training enablement or skills development solutions is required for success in this role. * Experience engaging with Learning & Development, HR, Enablement, or Training stakeholders within customer organizations. * Bachelor’s degree in Business, Technology, Education, or a related field is preferred.  * 5–10 years of experience in Customer Success, Account Management, or a client-facing role, with a track record of driving customer outcomes, retention, and account growth.  * Experience in B2B SaaS environments, with an understanding of subscription models, adoption metrics, and customer lifecycle management.  * Proven ability to manage a portfolio of accounts, balancing personalized engagement with a data-driven, scalable approach.  * Experience driving retention, renewals, and expansion, with the ability to identify and convert growth opportunities within existing accounts.  * Ability to translate customer goals into measurable outcomes through structured success plans and clear value realization.  * Strong communication and presentation skills, with experience leading customer discussions and engaging stakeholders across multiple levels, including executive audiences.  * Strong business, technical,  and learning-domain acumen, with the ability to connect platform capabilities to customer business goals.  * Strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive outcomes in a fast-paced environment.  * Ability to work effectively across global and cross-cultural environments, engaging diverse customer organizations.  * Experience in LMS or learning technologies is a plus. Our Values: * Curiosity: Continues learning to stay agile and innovative. * Connection: Embracing and celebrating our differences. * Empowerment: Rewarding positive people-centric behaviors and decisions. * Potential: Challenging the status quo and pushing for what is possible. * Impact: Making a positive impact for our clients and communities around the world. Why Join CYPHER Learning? * Be part of an innovative and global organization that is revolutionizing digital learning. * Collaborate with a diverse, international team in a fast-paced and dynamic startup environment. * Opportunity to drive customer success strategies that impact businesses and educational institutions worldwide. * Competitive compensation package, professional development opportunities, and a supportive work culture. This is an evergreen posting intended to build our pipeline for future opportunities. While we may not have an immediate opening today, we welcome applications from talented candidates interested in future consideration. Equal Employment Opportunity At CYPHER Learning, we believe diversity is essential to innovation and progress. We are committed to creating a workplace where individuals of all backgrounds, identities, and experiences are respected, included, and empowered to thrive. Our culture is built on connection, curiosity, empowerment, potential, and impact—and we know that these values are only fully realized when everyone has a seat at the table. CYPHER Learning is proud to be an Equal Opportunity Employer. We make all employment decisions based on merit, qualifications, and business needs—without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other protected status under applicable law. As a global, remote-first company, we embrace flexibility and accessibility in every aspect of how we work. If you require a reasonable accommodation during the application or interview process, please contact our People team at peopleteam@cypherlearning.com [peopleteam@cypherlearning.com]. We are committed to providing an inclusive and equitable experience for every candidate.

Architect and build scalable, reliable software systems while mentoring engineers and collaborating cross-functionally. | 8+ years of software engineering experience, proficiency in modern programming languages, cloud platform experience, and strong leadership and communication skills. | 🍪 DeclineAccept 🎉 🌍 Remote Senior Software Engineer - U.S. Remote Cypher Learning INC Location Plano, TX 75024 Posted 2026-05-09 ### About this role \*\*Job Title:\*\* Senior Software Engineer \*\*Location:\*\* U.S. Remote \*\*Who we are:\*\* CYPHER Learning is the AI-native learning platform for organizations that need to train employees, customers, and partners at scale. While many platforms layer AI onto legacy systems, CYPHER was built differently. At the center of our platform is CYPHER Agent, a natural-language, agentic interface that connects content creation, administration, delivery, personalization, and analytics in one unified system. Organizations can create and launch training in minutes, not months, and deliver it seamlessly across distributed audiences. We help companies move faster and turn learning into measurable performance. As we continue to redefine the LMS industry, we are looking for builders who want to help scale the business to new levels. \*\*The Role:\*\* As a Senior Software Engineer, you will architect and build the core systems that power CYPHER’s products at scale. You will take ownership of complex technical challenges, drive thoughtful design decisions, and set a high bar for code quality, performance, and reliability. In this role, you will mentor and elevate other engineers, influence engineering best practices, and partner closely with cross-functional teams to deliver impactful software. Your work will directly shape a scalable, resilient platform and meaningfully enhance how users experience CYPHER products every day. \*\*What You Will Do:\*\* \- Architect, build, and evolve complex, production-grade software systems that underpin CYPHER’s core products, with a focus on scalability, reliability, and long-term maintainability. \- Own technical design and execution for significant features and services, translating product and business requirements into clear, well-reasoned engineering solutions. \- Set and uphold engineering standards through rigorous code reviews, design discussions, and technical documentation that raise the quality bar across the team. \- Mentor and develop engineers by providing hands-on guidance, thoughtful feedback, and technical coaching that accelerates individual growth and team effectiveness. \- Optimize system performance and resilience, identifying bottlenecks, reducing technical debt, and improving observability across the software stack. \- Partner cross-functionally with Product, Design, and other stakeholders to deliver high-impact initiatives on time, balancing speed, quality, and architectural integrity. \- Lead troubleshooting and root-cause analysis for complex production issues, driving durable fixes and preventing recurrence. \- Evaluate and introduce new technologies or approaches where they provide clear value, while continuously improving existing systems and development practices. \- All other duties as assigned. \*\*Your Skills & Experience:\*\* \- Bachelor’s or Master’s degree in Computer Science, Engineering, or a closely related technical field required. \- 8+ years of professional software engineering experience, delivering and operating scalable, high-performance systems in production environments required. \- Strong proficiency in modern programming languages such as Ruby (Rails), Java, Python, or comparable technologies, with sound judgment in applying them to complex problem spaces. \- Deep expertise in object-oriented programming principles and system architecture, including the ability to design maintainable, extensible, and resilient solutions. \- Hands-on experience with cloud platforms (AWS, Azure, GCP) and building or operating distributed systems in fast-moving environments. \- Demonstrated technical leadership through influence, mentoring engineers, facilitating alignment across engineering and product partners, and contributing to sound technical decision-making. \- Advanced understanding of software architecture, design patterns, and engineering best practices, applied pragmatically to balance speed, quality, and long-term health of the platform. \- Proven problem-solving capability under pressure, with the composure to diagnose complex issues, adapt quickly as priorities shift, and drive effective resolution during critical situations. \- Clear, confident communicator, able to collaborate with cross-functional stakeholders and articulate technical concepts in ways that enable alignment and informed decision-making. \*\*Our Values:\*\* \- Curiosity: Continues learning to stay agile and innovative. \- Connection: Embracing and celebrating our differences. \- Empowerment: Rewarding positive people-centric behaviors and decisions. \- Potential: Challenging the status quo and pushing for what is possible. \- Impact: Making a positive impact for our clients and communities around the world. \*\*Equal Employment Opportunity\*\* At CYPHER Learning, we believe diversity is essential to innovation and progress. We are committed to creating a workplace where individuals of all backgrounds, identities, and experiences are respected, included, and empowered to thrive. Our culture is built on connection, curiosity, empowerment, potential, and impact—and we know that these values are only fully realized when everyone has a seat at the table. CYPHER Learning is proud to be an Equal Opportunity Employer. We make all employment decisions based on merit, qualifications, and business needs—without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other protected status under applicable law. As a global, remote-first company, we embrace flexibility and accessibility in every aspect of how we work. If you require a reasonable accommodation during the application or interview process, please contact our People team at peopleteam@cypherlearning.com. We are committed to providing an inclusive and equitable experience for every candidate. ###