Cuckoo Electronics America Inc

Process e-commerce orders, maintain inventory accuracy, coordinate with 3PL partners, and manage SLA and chargebacks. | 1-3 years e-commerce operations experience, proficiency with Amazon Vendor Central and ERP systems, strong communication, and basic accounting knowledge. | Responsibilities Assist in processing eCommerce orders across platforms such as Amazon and Walmart Support the generation of regular reports and business performance summaries for management review Help maintain accurate inventory levels by updating key retail and eCommerce platforms Support forecasting and inventory planning activities to help maintain optimal stock levels Assist in coordinating shipments and deliveries with 3PL warehouse partners in compliance with company policies Manage Customer SLA Expectations and Compliance Chargeback Reporting/Resolutions. Participate in routine inventory counts and audits to ensure accuracy and consistency Assist in managing documentation and data entry within the ERP system (e.g., NetSuite) Maintain effective communication with internal departments and external vendors Ability to work under tight deadlines and manage multiple tasks simultaneously Be proactive and responsible for work and personal actions Perform all other duties as assigned and required Qualifications 1~3 years of experience in eCommerce operations Familiarly with online retail platforms, including Amazon Vendor Central is a must Working knowledge of ERP systems (e.g., NetSuite) and Microsoft Office Suite (especially Excel) Strong attention to detail and ability to manage multiple priorities effectively Basic understanding of accounting principles and inventory processes Excellent written and verbal communication skills Ability to work independently and collaboratively in a fast-paced environment Strong organizational and time management skills Positive attitude and willingness to learn and grow with the team Salary range: $55K~$60K Equal Employment Opportunity Cuckoo Electronics America is an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.