CSG

Lead product lifecycle management and strategic direction for bill payment solutions. | 8+ years B2B2C product management experience with leadership and data-driven decision-making skills. | Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. CSG Forte Payments processes hundreds of billions of dollars in payments every year for hundreds of thousands of merchants across various industries providing them with an omnichannel payment solution. Our Bill payment solution is a B2B2C product that provides a fully configurable turn-key solution for merchants to seamlessly collect their receivables. Billions of dollars in bill payments are collected through Web, Phone and SMS. Our Sr./Group Product Management – Bill Payment is a player-coach role responsible for the day-to-day management of Invoice and BillPayment suite of product. You will work closely with the Executive Director to set the strategic direction for the product that supports the growth strategies for Invoice and BillPayment solutions. We are looking for a Sr./Group Product Management – Bill Payment who will: • Be involved with product throughout all stages of life cycle (conception, definition, development, release and post-release activities). • Gather data on new product ideas and evaluates them for financial and market potential. • Work with product development on new products and current product enhancements. • Ensure achievement of strategic revenue objectives for the product. • Play a proactive role in product planning and design to ensure the product is differentiated from competitors. • Work closely with training, sales, customer support and product support on positioning products, designing demos, developing training courses, etc. • Identify market needs and opportunities to enhance Invoice and Bill Payment products and create execution plans to capitalize on these opportunities. • Remain connected to customers to ensure merchant and partner experience continues to evolve in line with market needs and company revenue and profitability goals. • Manage and report on the key metrics for the initiatives associated with Merchant and Partner Onboarding experience. • Partner with sales, marketing, and operations to develop our strategic go-to-market approach, roadmaps, etc. • Work with R&D and Operations teams via the Epic intake processes to create operationally sound products and ensure product availability. • Partner with R&D and developers to enhance/evolve Invoice and Bill payment products in line with overall product roadmap and vision. • Lead and mentor a small team, including Product Managers and Associate Product Managers. Is this opportunity right for you? We are looking for candidates who have: • Bachelor’s degree in Computer Science, related field or equivalent experience • 8+ years of B2B2C product management experience, including ownership of product strategy, roadmap prioritization, and delivery in a cross-functional environment. • Demonstrated success influencing senior stakeholders, making data-informed tradeoffs, and 3+ years of leading/coaching other Product Managers. • Excellent stakeholder management and communication skills; able to synthesize complex topics and drive decisions across diverse audiences. • Strong product craftsmanship: roadmap prioritization, requirement definition, acceptance criteria, and end-to-end lifecycle ownership. • Hands-on experience with Design Thinking, Lean product management, and experimentation methods (e.g., hypothesis-driven development, MVPs, A/B tests). • Detail-oriented with strong organizational skills; able to manage multiple priorities, dependencies, and timelines with high quality. • Analytical and data-informed decision making; ability to define KPIs, interpret insights, and measure product outcomes. Prior experience with writing SQL queries and end-to end management of Power BI reports and dashboards. • Proficiency with other Microsoft Office applications. • Ability to read, write, speak, and understand English in a professional business environment. CSGer Perks & Benefits • Work from Home • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • And so much more! #LI-Remote #LI-CA1 Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Position Pay Range: This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience. $119,837.49-$191,735.98 This role is eligible for a bonus opportunity. Location(s): United States Remote Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles: Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here. Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.

Lead customer intelligence efforts to deliver insights and recommendations that shape account plans and product direction, partnering with cross-functional teams to improve customer experience and revenue outcomes. | Requires 5+ years in customer-facing roles with experience in customer success, sales enablement, strategic insights, or product marketing within fintech or payments, strong data analysis skills, and the ability to translate insights into business recommendations. | Hi, I'm Juhi Banerjee , your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. The Customer Insights and Strategy Partner leads customer intelligence work for existing partners and merchants, delivering insights and recommendations that shape account plans and product direction. Facilitates research and briefing cycles to improve customer experience and revenue outcomes. We are looking for a Customer Insights Strategy Partner who will: • Partner with Customer Success, Solutions, Marketing, Data Science, and Sales Enablement to embed Voice of Customer (VOC) insights and merchant behavior patterns into Quarterly Business Reviews (QBRs), enablement strategies, and account playbooks, so that sales can proactively influence account outcomes and ensure alignment with product and go-to-market priorities • Build Key Performance Indicator (KPI) frameworks and diagnostic analyses for partners and merchants, across usage, tickets, behavior, and payments performance, so that root causes and up-sell/cross-sell opportunities are quantified. • Deliver monthly/quarterly intelligence briefings specific to existing partners and merchants to cross-functional leaders with scenario-based recommendations, so that actions improve experience and revenue realization. • Champion payment enhancement business cases using value modeling and competitive scans, so that investment decisions are evidence-based. • Translate insights into Go-to-Market (GTM) playbooks and QBRs with Enablement/Channel partners, so that teams execute with clarity and consistency. • Maintain advanced Forte knowledge by mapping workflows, products, and services to pain points, so that recommendations are feasible and adoption friendly. • Design and maintain centralized systems for capturing, categorizing, and reporting customer intelligence and feedback by collaborating with Sales Enablement and Data Science teams, so that insights are accurate, accessible, and actionable across the organization. • This job requires domestic and/or international travel up to 20%. Is this opportunity right for you? We are looking for candidates who: • Bachelor’s in Business Administration, Business Analytics, Finance, or Marketing; Master’s in Business Analytics or Applied Statistics preferred. • 5+ years in a customer-facing role with experience in Customer Success, Sales Enablement, Strategic Insights, Product Marketing, or Business Analysis within fintech or payment processing environments. • Experience analyzing large and varied data sets using tools such as Excel, Power BI, Salesforce, ZoomInfo, Dun & Bradstreet, or Microsoft Dynamics to synthesize insights into business recommendations Preferred • Experience with CSG Forte platforms or comparable payments platforms. • Familiarity with payment processing solutions, direct merchants, and channel sales structures. • Background in customer community building and online forum engagement strategy. Knowledge, Skills and Abilities • Proven ability to analyze large and varied data sets using Excel, Power BI, or similar tools, and synthesize insights into business recommendations. • Deep understanding of the payments industry, including knowledge of merchant onboarding, transaction flows, surcharge/convenience fee models, and compliance (e.g., PCI). • Strong presentation and communication skills, capable of influencing decisions and collaborating across cross-functional teams and external partners. • Demonstrated ability to independently lead initiatives and manage customer-facing programs (e.g., CABs, VOC, enablement efforts). • Track record of driving improvements in customer retention, NPS, and upsell/cross-sell initiatives through data-backed insights. • Experience engaging in product lifecycle development and customer usability testing. • Self-starter who thrives in a dynamic, data-driven environment. CSGer Perks & Benefits • Work from Home, in-office, or hybrid • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • And so much more! Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Position Pay Range: This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience. $90,982.98-$145,572.77 This role is eligible for a bonus opportunity. Location(s): United States Remote Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles: Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here. Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For ” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech ” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.

Lead and mentor project managers delivering payment-related initiatives, manage full project lifecycle, collaborate with cross-functional teams, and ensure compliance and risk mitigation. | 6+ years project management with 3+ years in payments/fintech, 3-5 years management experience, knowledge of payment systems and standards, vendor management, and excellent communication skills. | Hi, I'm Juhi Banerjee , your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. The Manager, Project Delivery - Payments is responsible for leading a team of project managers to deliver strategic initiatives across the payments ecosystem. This role ensures the successful execution of projects related to payment processing, digital wallets, merchant services, fraud prevention, and regulatory compliance. The ideal candidate brings deep knowledge of the payments industry, strong leadership capabilities, and a proven track record of delivering complex, cross-functional projects. We are looking for a Manager, Project Management who will: • Lead and mentor a team of project managers overseeing initiatives in card processing, ACH, real-time payments, and emerging payment technologies. • Manage the full project lifecycle from initiation through delivery, ensuring alignment with business goals and regulatory requirements. • Collaborate with stakeholders across product, engineering, compliance, risk, and operations to ensure seamless project execution. • Develop and maintain project management frameworks, tools, and best practices tailored to the payment’s domain. • Monitor project performance, manage budgets, and report on key metrics to senior leadership. • Identify and mitigate risks related to security, compliance, and third-party integrations. • Stay current on industry trends, regulatory changes (e.g., PCI DSS, PSD2, FedNow), and competitive landscape. Is this opportunity right for you? We are looking for candidates who: • Bachelor’s degree in business, Information Systems, or a related field. • 6+ years of project management experience, with at least 3 years in the payments or fintech industry. • 3-5 years of management experience. • Strong understanding of payment systems, transaction flows, and industry standards (e.g., ISO 20022, EMV, NACHA). • Experience managing vendor relationships and third-party integrations. • Excellent communication, leadership, and stakeholder management skills. Preferred Skills: • Familiarity with Agile, Scrum, and hybrid project methodologies. • Experience with payment gateways, fraud detection systems, and mobile payment platforms. • Knowledge of regulatory frameworks such as PCI DSS, GDPR, and FFIEC guidelines. • Proficiency in project management tools like Asana, Smartsheet, or MS Project. • PMP, PMI-ACP, or equivalent certification. CSGer Perks & Benefits • Work from Home, in-office, or hybrid • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • And so much more! Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Position Pay Range: This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience. $110,088.30-$176,141.94 This role is eligible for a bonus opportunity. Location(s): United States RemoteUS.AZ.Remote, US.CA.Remote, US.CO.Remote, US.FL.Remote, US.IL.Remote, US.KY.Remote, US.NC.Remote, US.NH.Remote, US.UT.Remote, US.WA.Remote Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles: Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations , representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here. Our culture is award-winning: CSG has been recognized a US News & World Report “ Best Companies to Work For ” for 2025-2026, a Newsweek “ America’s Greatest Workplaces in Tech ” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.