CS Recruiting

Lead client implementations and technical integrations ensuring smooth onboarding and cross-functional collaboration. | Requires 4+ years in client implementations or logistics with strong technical aptitude and customer-facing experience. | Our client provides innovative transportation technology and market insights to the world’s most reputable household brands. Since 2004, they have boldly challenged the legacy practices adhered to by the $700 billion transportation industry. Using our cutting-edge technology and industry expertise, we deliver sustainable fuel and freight solutions that reduce cost, create fair partnerships, and decarbonize transportation networks. Senior Client Integrations Specialist Job Type: Full-time; Remote Responsibilities: Client Implementations • Lead multiple concurrent Tier 2 and Tier 3 implementations across all Breakthrough products. • Lead higher-complexity and higher-risk engagements. • Begin leading components of Tier 1 implementations as a proving ground for Architect readiness, partnering closely with Architects as needed. • Serve as the primary implementation owner, accountable for timelines, deliverables, and execution quality. • Develop and execute comprehensive testing plans for client implementation projects. • Lead weekly client meetings, providing clear updates, next steps, and risk management. • Build and maintain detailed project documentation, including timelines, requirements, and action tracking. • Guide clients through the implementation process to ensure a smooth onboarding experience and strong early value realization. • Ability to provide occasional after-hours or weekend support during client go-lives and hypercare to ensure successful onboarding and issue resolution. Technical Integration & Platform Configuration • Execute platform operational work, focusing primarily on complex scenarios and escalations. • Lead and support technical integrations and data connectivity efforts (ex: API, SFTP, AS2, cloud storage transfer) alongside senior team members. • Provide deep technical guidance on integrations, data flows, and platform configurations. • Support advanced troubleshooting and root-cause analysis for client issues. • Manage and execute system configurations within our platform, ensuring that client-specific settings and integrations are precisely configured. Cross-Functional Collaboration • Drive cross-functional execution across Technology, Account Management, and external partners. • Translate technical complexity into clear, actionable guidance for internal teams and clients. • Support sales enablement efforts by contributing technical insight and implementation scoping to inform client buying decisions. • Communicate risks, dependencies, and decisions clearly to maintain alignment across teams. Mentorship & Process Improvement • Mentor and support Client Integration Specialists and Leads, providing guidance on execution, communication, and technical problem-solving. • Identify and drive improvements to implementation processes, tools, and documentation. • Share best practices and patterns to improve team consistency, scalability, and quality. Experience: • 4+ years of relevant experience in client implementations, integrations, logistics, supply chain, or transportation. • 4+ years of customer-facing experience. • Proven experience leading complex client-facing implementations. • Strong understanding of technical integrations, data flows, and platform operations. • Prior experience with TMS systems is a plus. • Prior experience in API, MFT, and EDI integrations is a plus. • Strong ownership mindset with the ability to manage complex, ambiguous work. • Proven ability to lead multiple high‑impact initiatives simultaneously. • Confident communicator in complex client and cross‑functional environments. • Strong technical aptitude and systems thinking. • Ability to mentor others and raise overall team performance. • Proactive, solution‑oriented approach to problem‑solving. • Strong understanding of supply chain and transportation processes. This position offers a competitive base salary.