CoxHealth

Managing consumer interactions, analyzing and processing requests, and providing information or guidance in a healthcare contact center. | High school diploma or equivalent, 1+ year customer service or call center experience, strong communication, and multitasking skills. | Facility: CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807 Department: 1734 Contact Services Scheduled Weekly Hours: 40 Hours: 8pm-6:30am Work Shift: Night Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces by Newsweek. Recognized as a Greatest Workplace for Women in both 2023 and 2024. Listed as one of the Greatest Workplaces for Diversity in 2024. Acknowledged by Forbes as one of the Best Employers for New Grads. Ranked among the Best Employers by State for Missouri. Healthcare Innovation's Top Companies to Work for in Healthcare in 2025. Benefits Medical, Vision, Dental, Retirement Plan with employer match, and many more! For a comprehensive list of benefits, please click here: Benefits | CoxHealth Job Description: Job Summary • The Contact Center Specialist I at CoxHealth is responsible for managing consumer interactions in a consumer focused, appropriate, and timely manner. The Contact Center Specialist I role is focused on analyzing and processing consumer requests, providing general information or direction as it relates to CoxHealth, and other duties as assigned. This role is the first point of contact for many consumers and serves a critical role in establishing a positive first impression. Job Requirements • Education ◦ ▪ Required: High school diploma or Equivalent • Experience ◦ ▪ Required: 1 year customer service experience ▪ Preferred: 2+ year customer service experience or Call Center experience • Skills ◦ ▪ Strong customer services skills that demonstrate empathy, kindness, safety, and compassion ▪ Problem solving skills to analyze and respond to consumer inquires ▪ Ability to work independently and as a member of a team ▪ Possess excellent time management skills ▪ Professional written and verbal communication skills ▪ Proficient in Microsoft Office Programs ▪ Ability to multi-task • Licensure/Certification/Registration ◦ ▪ N/AEducation: ▪ Required: High school diploma or Equivalent Experience: ▪ Required: 1 year customer service experience ▪ Preferred: 2+ year customer service experience or Call Center experience Skills: ▪ Outstanding written verbal communication skills ▪ Proficient in Microsoft Office Programs ▪ Ability to multi-task Licensure/Certification/Registration: ▪ N/A Looking for Physician Opportunities? Please follow this link. Are you ready to make a meaningful impact in your community? At CoxHealth, we don’t just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you! CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients. OUR MISSION To improve the health of the communities we serve. OUR VISION To be the best for those who need us. OUR VALUES Safety, compassion, respect, and integrity. Join our Talent Network and our recruitment team will get in touch if there's a role that seems like a good match. CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.