Cox Automotive Inc.

Lead and manage client services and scheduling teams to optimize operations and customer satisfaction in a regional fleet maintenance context. | Requires bachelor's degree and 6+ years experience in account management with at least 1 year in management, strong client relationship and sales skills, and ability to travel up to 40%. | **This is a regional position. Preference will go to applicants living in or near the Detroit, Flint, or Grand Rapids areas.** The Manager of Fleet Client Services will lead and provide directions for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service. Maintains positive relationships with all site/market customers and internal business leaders. What You'll Do The Manager of Fleet Client Services is responsible for managing and growing a portfolio of Fleet Maintenance clients in a high-volume market, potentially encompassing multiple small to medium markets within an assigned geographic territory. The primary responsibilities include client retention and expansion, ultimately driving a continuous revenue stream resulting in high technician efficiency and client satisfaction. Acts as a manager-level escalation point for complex customer issues. This role is responsible for making decisions and managing accounts to ensure they achieve measurable results from the product, implementing a robust performance management process aligned with organizational expectations and utilizing tools for goal accomplishment. Due to the requirements of the role and travel throughout the assigned territory, the ideal candidate would reside in the Detroit, Flint, or Grand Rapids areas, but this is not required. Here's more of what you can expect when you step up to the plate: • The Manager role involves a high level of strategic leadership, oversight, and responsibility for the overall operation of the department. It includes a more significant focus on relationship management, strategic reporting, and advocating for team needs at a higher organizational level. • Responsible for meeting and exceeding revenue and customer churn goals for the assigned market(s). • Build and maintain client relationships and ensure exceptional customer experience. • Evaluate growth opportunities by client needs and market trends, assess business options to address those needs and make recommendations to leader. • Work effectively with the national and regional Sales teams to maximize opportunities to provide value to the client. • Responsible for annual sales targets and customer churn metrics. • Partner and communicate consistently with Field Operations as they are impacted by changes with client accounts. • Provide leadership and direction to scheduling team who will coordinate services to meet needs of the client(s). • Utilizing a deep understanding of the fleet maintenance business and clients' business models, strategically align Cox Automotive's suite of products and services to ensure client success. • Serves as the key point of contact for both internal and external clients, addressing escalations and inquiries. Cultivate and maintain positive working relationships with clients to ensure a superior and positive client experience. • Monitor client, market and competitor activity and provide feedback to the team leaders on key changes and business needs. • To identify and work with 'at risk' clients, determining appropriate action plans to turnaround status/performance. • Using methods provided to closely monitor system 'red flags'/emergencies with clients and take immediate action. • Attend customer meetings as a Cox management representative. • Strategically lead and maintain transparent communication by disseminating organization information effectively through comprehensive means, including department meetings, one-on-one sessions, targeted email communications, Teams chats, and regular interpersonal engagements. As a Senior Manager, ensure that communication practices align with the organization's overarching goals, fostering a culture of openness and collaboration across various channels. • Collaborates with other departments, physical sites, and leadership - ensuring ongoing communication, coordination of activities and a high quality of customer service both internally and externally. • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. • Perform any other duties assigned What's In It For You? Here's a sneak peek of the benefits you could experience as a Cox employee: • A competitive salary and top-notch bonus/incentive plans. • A pro-sales culture that honors what salespeople (like you!) contribute to our success. • Exceptional work-life balance, flexible time-off policies and accommodating work schedules. • Comprehensive healthcare benefits, with multiple options for individuals and families. • Generous 401(k) retirement plans with company match. • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. • Professional development and continuing education opportunities. • Access to financial wellness/planning resources. Check out all our benefits. Who You Are Minimum Qualifications: • Bachelor's degree in a related discipline and 6 or more years of experience in account management and client engagement. The right candidate could also have a different combination, such as a master's degree and 4 years of experience; a Ph.D. and up to 1 year of experience; or 10 years of experience in a related field • At least 1 year in a management or leadership role. • Travel required: up to 40%. • Safe Drivers needed; Valid driver's license required. Preferred Qualifications • Degree in a related field strongly desired (sales, marketing, finance, business, etc.) • Experience in the fleet or automobile industry preferred. • Proven track record of successfully building relationships, consulting and selling value added service solutions. • Adaptable, results oriented and proven ability to meet and exceed sales targets. • Skilled in effective negotiation techniques with strong verbal and written communication skills required • Ability to foster productive and professional internal and external business relationships required. • Ability to achieve business results through influence, executive presence, strategic thinking, and effective problem-solving skills Come join the Cox family of businesses and make your mark today! USD 74,000.00 - 111,000.00 per year Compensation Compensation includes a base salary in the range of $74,000.00 - $111,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

Drive new business development and maintain client relationships to meet sales targets in a defined territory. | Requires 4+ years related experience, outside sales, portfolio management, and comfort in a fast-paced environment. | NextGear, a Cox Automotive Brand, is currently hiring a Senior Field Sales Representative/Senior Client Solutions Executive to join our team. This territory will cover Raleigh and the surrounding area. Person must live in this area. The Senior Client Solutions Executive (SE) is a full-time outside sales position. The position requires a structured approach to developing new business in a defined territory. The SE will be responsible for achieving target volumes in new applications, activations, monthly new business revenue for NextGear Capital (Cox Automotive), and the company's ancillary products and services. The Sales Executive will be responsible for maintaining relationships with auction general managers to maximize NextGear's business opportunities within assigned auto auctions. The SE will work closely with NextGear Capital's Portfolio Managers in their assigned territory to exceed budgeted goals. What You'll Do • Educate customers on all products and services that NextGear Capital offers including inventory financing (floorplan) and the company's Ancillary Products and Services. • Gain general knowledge of all Cox Automotive products and be able to make recommendations to clients based on their needs. • Develop an aggressive sales plan within a defined market. • Build a prospect list through effective cold calling, lead follow-up, and referrals. • Conduct cold calls each week to solicit new relationships for NextGear Capital. • Follow up on all leads provided daily with a sense of urgency. • Increase overall loan volume and utilization through service calls to existing customers. • Visit assigned inactive dealers with the goal of re-engaging the client and increasing utilization of their Line of Credit (LOC). • Hit target levels of performance in new applications, loan development, and new business on a monthly basis. • Responsible for initial underwriting of potential NextGear Capital customers prior to accepting an application. • Monitor applications throughout the credit process. • Responsible for contracting and orientation of new customers. • Manage customer experience and engagement through the first six months of the dealer lifecycle. • Hit target levels of performance in enrollments and sales of NextGear Capital's Ancillary Products and Services. • Develop a strong relationship with NextGear Capital Portfolio Managers. • Conduct Monthly non-sale day visits with assigned auction General Managers. • Increase NextGear's business opportunity at assigned auctions through the development of relationships with auction staff and its customers. What's In It For You? Here's a sneak peek of the benefits you could experience as a Cox employee: • A competitive salary and top-notch bonus/incentive plans. • A pro-sales culture that honors what salespeople (like you!) contribute to our success. • Exceptional work-life balance, flexible time-off policies and accommodating work schedules. • Comprehensive healthcare benefits, with multiple options for individuals and families. • Generous 401(k) retirement plans with company match. • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. • Professional development and continuing education opportunities. • Access to financial wellness/planning resources. Check out all our benefits. Who You Are You're a highly motivated self-starter with charisma to spare. You know how to own a room and close a deal while operating with integrity and respect. You also have the following qualifications: Required Minimum • Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and 1 year of experience; or 8 years' experience in a related field • Safe drivers needed; valid driver's license required. Preferred • 5 years of experience in outside sales and portfolio management • 3+ years experience in finance or auto industry • Sales Management skills (develop leads, contract customers, portfolio growth) • Must be comfortable in a high-pressure, results-driven, and fast-paced work environment • Ability to learn company operating and reporting systems plus Microsoft SalesForce USD 59,000.00 - 88,400.00 per year Compensation Compensation includes a base salary in the range of $59,000.00 - $88,400.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $45,000.00. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets