Conduent Bus Proc Optimization Srvs, Inc

Oversee daily operations for government payment platforms ensuring accuracy, efficiency, and compliance. | 8+ years in IT Operations or Production Support with ITIL knowledge and leadership in high-pressure environments. | Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. IT Operations Manager – Government Payments (Remote) Do you enjoy leading IT operations that support mission-critical government payment systems? Are you experienced managing incident response, operational processes, and system stability within regulated or high-availability environments? About the Role: The IT Operations Manager serves as a key subject matter expert overseeing operational processes, production support, and service delivery for government payment platforms. This role ensures the stability, availability, and compliance of critical payment systems by leading day-to-day operations, coordinating cross-functional teams, and driving continual improvement across incident, problem, change, and release management. The ideal candidate is highly organized, demonstrates strong ownership, and brings deep experience in IT operations within regulated or high-availability environments. Responsibilities: • Overseeing daily operational activities for government payment platforms to ensure tasks are completed accurately, efficiently, and on schedule. • Maintaining comprehensive operational documentation to support process consistency and compliance requirements. • Implementing, maintaining, and monitoring quality controls and change management processes to ensure SOC compliance, operational readiness, and system availability. • Partnering with business units, project management, development, and infrastructure teams to resolve incidents and service requests efficiently. • Facilitating clear communication across development, QA, and infrastructure teams to support adherence to established processes and operational standards. • Collaborating with security teams to ensure vulnerabilities are addressed in alignment with CISO policies and timelines. • Leading major incident response efforts, including managing incident bridge calls and ensuring timely engagement of required resources. • Participating in problem management reviews, synthesizing key learnings, and driving corrective and preventive actions. • Developing impact statements, maintaining accurate operational records, and ensuring data hygiene across operational tools. • Collaborating with product teams to support development initiatives that improve operational efficiency and reliability. • Supporting release readiness and operational acceptance activities with cross-functional stakeholders. • Maintaining compliance with corporate training, time attestation, and internal governance requirements. • Providing after-hours on-call support and responding to operational escalations as needed. • Demonstrating the organization’s core values in all operational activities and leadership behaviors. Requirements: • Demonstrate 8+ years of experience in IT Operations, Production Support, or IT Project Management within enterprise environments. • Apply experience with ITIL processes, including incident, problem, change, and release management. • Analyze complex technical issues and communicate them effectively to both technical and non-technical audiences. • Lead and perform effectively in high-pressure environments while maintaining composure and sound decision-making. • Utilize knowledge of software delivery lifecycles, operational quality standards, and regulatory or compliance expectations. • Demonstrate strong organizational, leadership, and communication skills. • Earn a bachelor’s degree in Computer Science, MIS, Business Administration, or a related field (preferred). • Demonstrate experience in financial services or government payment environments (preferred). Flexible Working At Conduent, we value individuality and flexible working arrangements. In this role, you can expect: Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance. Working for You We offer perks and rewards designed to support you: Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. Retirement Savings: Robust programs to help you secure your financial future. Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. Career Growth Opportunities: Paths for advancement within a global organization. Paid Training: Learn while you earn with award-winning learning platforms. Paid Time Off: Competitive PTO packages to help you recharge. Great Work Environment: Join an award-winning culture that values diversity and inclusion. Join Us: At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to: Bring your authentic self to work every day. Grow and thrive both personally and professionally. Make a meaningful impact with our clients, in our communities, and for the millions of people we serve. With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is (74,690 – 97,000) Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

Manage daily IT operations and service delivery ensuring system stability and compliance. | 8+ years IT operations experience with ITIL knowledge and strong leadership in high-availability environments. | Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. IT Operations Manager – Government Payments (Remote) Do you enjoy leading IT operations that support mission-critical government payment systems? Are you experienced managing incident response, operational processes, and system stability within regulated or high-availability environments? About the Role: The IT Operations Manager serves as a key subject matter expert overseeing operational processes, production support, and service delivery for government payment platforms. This role ensures the stability, availability, and compliance of critical payment systems by leading day-to-day operations, coordinating cross-functional teams, and driving continual improvement across incident, problem, change, and release management. The ideal candidate is highly organized, demonstrates strong ownership, and brings deep experience in IT operations within regulated or high-availability environments. Responsibilities: • Overseeing daily operational activities for government payment platforms to ensure tasks are completed accurately, efficiently, and on schedule. • Maintaining comprehensive operational documentation to support process consistency and compliance requirements. • Implementing, maintaining, and monitoring quality controls and change management processes to ensure SOC compliance, operational readiness, and system availability. • Partnering with business units, project management, development, and infrastructure teams to resolve incidents and service requests efficiently. • Facilitating clear communication across development, QA, and infrastructure teams to support adherence to established processes and operational standards. • Collaborating with security teams to ensure vulnerabilities are addressed in alignment with CISO policies and timelines. • Leading major incident response efforts, including managing incident bridge calls and ensuring timely engagement of required resources. • Participating in problem management reviews, synthesizing key learnings, and driving corrective and preventive actions. • Developing impact statements, maintaining accurate operational records, and ensuring data hygiene across operational tools. • Collaborating with product teams to support development initiatives that improve operational efficiency and reliability. • Supporting release readiness and operational acceptance activities with cross-functional stakeholders. • Maintaining compliance with corporate training, time attestation, and internal governance requirements. • Providing after-hours on-call support and responding to operational escalations as needed. • Demonstrating the organization’s core values in all operational activities and leadership behaviors. Requirements: • Demonstrate 8+ years of experience in IT Operations, Production Support, or IT Project Management within enterprise environments. • Apply experience with ITIL processes, including incident, problem, change, and release management. • Analyze complex technical issues and communicate them effectively to both technical and non-technical audiences. • Lead and perform effectively in high-pressure environments while maintaining composure and sound decision-making. • Utilize knowledge of software delivery lifecycles, operational quality standards, and regulatory or compliance expectations. • Demonstrate strong organizational, leadership, and communication skills. • Earn a bachelor’s degree in Computer Science, MIS, Business Administration, or a related field (preferred). • Demonstrate experience in financial services or government payment environments (preferred). Flexible Working At Conduent, we value individuality and flexible working arrangements. In this role, you can expect: Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance. Working for You We offer perks and rewards designed to support you: Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. Retirement Savings: Robust programs to help you secure your financial future. Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. Career Growth Opportunities: Paths for advancement within a global organization. Paid Training: Learn while you earn with award-winning learning platforms. Paid Time Off: Competitive PTO packages to help you recharge. Great Work Environment: Join an award-winning culture that values diversity and inclusion. Join Us: At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to: Bring your authentic self to work every day. Grow and thrive both personally and professionally. Make a meaningful impact with our clients, in our communities, and for the millions of people we serve. With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is (74,690 – 97,000) Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

Execute structured software testing processes including test case review, test data creation, manual and automation test execution, defect reporting, and release validation. | Bachelor's degree with 5+ years in software testing, strong skills in test case creation, manual and automation execution, defect lifecycle management, and effective stakeholder collaboration. | Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Software Test Engineer Do you enjoy owning the end-to-end testing process and ensuring high-quality software releases? Are you confident partnering with cross-functional teams to analyze requirements, identify risks, and drive successful system implementations? About the Role The Software Test Engineer is responsible for executing and supporting structured software testing processes across projects and system enhancements. This role performs technical-based testing activities, contributes to project delivery, and collaborates closely with Business Analysts and Subject Matter Experts to validate requirements and ensure release readiness. This position requires strong experience in manual and automation testing, defect lifecycle management, and test case development. The ideal candidate leverages prior knowledge and expertise to solve problems, works independently with moderate guidance, and impacts team performance through quality execution and attention to detail. Responsibilities Reviewing test cases created by test analysts and providing feedback or applying necessary updates Analyzing business requirements and coordinating with Business Analysts and Subject Matter Experts Identifying test conditions and creating detailed test cases Conducting and participating in peer reviews of test cases and test plans Creating and conditioning test data for execution Executing manual and automation tests according to approved test plans Documenting test results and reporting defects accurately Evaluating test outcomes and validating system functionality Retesting, validating, and closing defects as appropriate Validating release notes prior to deployment Submitting daily status reports and providing testing updates Identifying, documenting, and reporting risks Coordinating with onshore and offshore teams Managing day-to-day implementation of the GTS testing process Completing assigned technical or domain learning within defined timeframes Complying with all company policies and standards Requirements Bachelor’s degree required Demonstrate a minimum of 5 years of experience in software testing Apply strong experience in test case creation and review Analyze business requirements and collaborate effectively with stakeholders Execute manual and automation testing aligned with structured test plans Manage defect documentation and support full defect lifecycle resolution Identify and escalate risks in a timely manner Communicate complex information clearly and effectively Work independently while meeting deadlines and quality standards Provide guidance to junior team members when needed Flexible Working At Conduent, we value individuality and flexible working arrangements. In this role, you can expect: Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance. Working for You We offer perks and rewards designed to support you: Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. Retirement Savings: Robust programs to help you secure your financial future. Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. Career Growth Opportunities: Paths for advancement within a global organization. Paid Training: Learn while you earn with award-winning learning platforms. Paid Time Off: Competitive PTO packages to help you recharge. Great Work Environment: Join an award-winning culture that values diversity and inclusion. Join Us: At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to: Bring your authentic self to work every day. Grow and thrive both personally and professionally. Make a meaningful impact with our clients, in our communities, and for the millions of people we serve. With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($69,300-$90,000). Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.