Community Health Systems, Inc.

Assist providers and nurses with clinical duties including patient preparation, charting in EHR, specimen handling, and adherence to clinical protocols. | High school diploma, Medical Assistant certificate, current BLS, 2-5 years MA experience with venipuncture, injection, and phlebotomy certifications, and preferably EHR experience. | JOB SUMMARY: Performs duties under the supervision of the Site Manager; Medical Assistant Tier 2 (MA 2) will closely work with the Registered Nurse and Provider/s in all clinical-related duties; prepares patients for medical office visits by charting in electronic health records (EHR) and preparing necessary paperwork as required; MA's adhere to the Medical Board of California scope of practice; responsible for following all clinical protocols/guidelines, objectives, philosophy and personnel policies of Community Health Systems, Inc. (CHSI). DESCRIPTION OF KEY FUNCTIONS AND JOB RESPONSIBILITIES: • Will smile; speak in a courteous and friendly manner with patients, visitors and staff members. • Responsible for participating in quality improvement projects/activities and accountable for quality measures and PCMH. • Shall report to the Site Manager for administrative related duties. Shall work closely with the Registered Nurse for clinically related duties. • Communicates any form of safety concerns within the care facility to the clinical authorities. • Create an incident report regarding the observed safety concerns within the care facility. • Shall complete clinically related tasks as delegated by the RN/Providers. Shall do the tray setup, obtaining patient consent and assist Provider in assigned procedures. • Follows all clinical protocols/guidelines and Universal Precautions. Enforces infection control measures within the care facility following CDC Guidelines. • Identifies and addresses problems with the use of daily huddles and communicates across the care team. • Per Providers' order and/or under "standing orders" with the supervision of the RN, MA will perform clinical procedures within the California MA scope of practice. • Returns calls to patients and documents all communications in EHR; follows all guidelines of CHSI patient communication protocol. • Adheres to medication reconciliation protocol and other important information into EHR prior to seeing the Provider. • Participates in training as directed/required by the Director of Nursing/RN to provide better patient care such as learning evidence-based approaches to self-management support, proactively addressing the needs of patients/families in the community, cultural competency and effective communication. • Assists in necessary training and development of medical assistant peers as directed. • Maintains a safe, clean, and stocked environment at all times. Notify RN/Site Manager of any area or equipment that needs repair. • Handles emergencies appropriately and seek qualified help when required per CHSI policy and protocols. • Ensures patient readiness prior to entering the care facility by having them to undergo proper screening and educating them when necessary. • Shall chaperone/assist the patient with the RN/Provider as required by policy. • Completes all required charting. Review Providers' orders and ensures they are followed/completed. • Obtain patient's signature on all forms where it is required. • Maintains timeliness of specimens through the use of the laboratory report. • Shall scan patients' paperwork in EHR as required. • Complete daily calibration logs as required by the RN. • Translate for patients and Providers as necessary. • Shall participate in Outreach Services within their scope of practice. • Position requires direct patient care only. • Perform all other duties as directed either formally or informally, verbally or in writing. KNOWLEDGE, SKILLS AND ABILITIES: • Bilingual (English/Spanish) preferred. • Must be flexible and cross-trained with different specialties within the scope of the organization (Family Practice, Women's Health, Behavioral Health, Pediatric, etc.). • Possess strong customer service skills in both written and verbal communication, with the ability to interact and negotiate with co-workers, management, vendors and others as necessary. • A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude, actions and appearance at all times. • Possess strong interpersonal and social skills and, ability to work well with others. • Adapt effectively with changing situations and stressful environment. • Ability to perform tasks related to physical activity to complete the responsibilities of the position. EXPERIENCE AND EDUCATION: • High School graduate or equivalent • (Back Office) Medical Assistant Certificate required from an accredited school • Current BLS Certificate required and must be maintained • Minimum of 2 years' experience and, Venipuncture, Injection and Phlebotomy Certifications required • 2 to 5 years' experience as Medical Assistant. • Electronic Health Record (EHR) experience preferred.

Coordinate patient appointments, referrals, documentation, and support clinical procedures under supervision to ensure smooth healthcare operations. | High school diploma, Medical Assistant Certificate, BLS certification, venipuncture/injection/phlebotomy certifications, bilingual English/Spanish, and at least one year MA experience. | JOB SUMMARY: The Care Coordinator is responsible for attending to patients on the phone and in person. The incumbent will coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support the delivery of quality patient care to the population we serve. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Upholds and supports the mission, philosophy, objectives, policies and ethics of CHSI.Protects organization's value by keeping information confidential and complying with HIPAA regulations. • Translate for patients and Providers as necessary. • Per Providers order and/or under "standing orders" with the supervision of the RN, MA will perform clinical procedures within the California MA scope of practice. • Returns calls to patients and documents all communications in EHR; follows all guidelines of CHSI patient communication protocol. • Handle emergencies appropriately and seek qualified help when required per CHSI policy and protocols. • Ensures patient readiness prior to Provider entering the exam room. • Will chaperone/assist the patient with the Provider as required by policy. • Complete all required charting. Review Providers orders and ensures they are followed/completed. • Obtain patient's signature on all forms where it is required. • Maintains timeliness of specimens through the use of the laboratory report. • Will scan patients' paperwork in EHR as required. • Responsible for completing electronic health record (EHR) tasks per CHSI policy and processing all referrals; (i.e. referrals to any and all outside organizations, and following any and all specific guidelines required by these organizations). • Notifies patient of scheduled appointment date/location and instructions for type of referral, when applicable. • Responsible for processing all stat, urgent, and routine referrals per CHSI policy. • Utilize the referral report daily for timeliness and accuracy. • Refer pending referrals to Site Manager (SM) when timeliness exceeds policy and sends a weekly report on open/pending/closed referrals to the SM. • Follow the required guidelines determined by each individual insurance plan/program.(i.e. PACT (Family planning program), (PE) presumed eligibility, sliding fee discount program, state health plans, Managed Care, etc.) • Coordinates and schedules referral initial appointments and follow-up appointments as designated. • Interact with patients', physicians and other staff both within the Clinic and at outside facilities providing accurate, timely and responsive information. • Coordinate, processes, and routes all paperwork as required to meet physician and CHSI requirements. • Demonstrate courtesy and helpfulness toward patients and their families. • Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH. • Perform all other duties as directed either formally or informally, verbally or in writing. SUPERVISORY RESPONSIBILITIES: There are no current supervisory duties required. KNOWLEDGE, SKILLS AND ABILITIES: • Bilingual (English/Spanish) required. Knowledge of medical terminology, procedures and diagnosis strongly preferred. • Must possess good customer service including verbal and written communication. • A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times. • Possess strong interpersonal skills and ability to work well with others. • Ability to deal effectively with changing situations and stressful environment. • Experience working with an electronic health records (EHR) system desirable. • Ability to perform tasks related to physical activity to complete the responsibilities of the position. EXPERIENCE AND EDUCATION: • High School graduate or equivalent (Back Office) • Medical Assistant Certificate required from an accredited school • Current American Heart Association (AHA) BLS Certificate required and must be maintained • Venipuncture, Injection and Phlebotomy Certifications required • One year or more of MA experience preferredElectronic Health Record (EHR) experience preferred

Greet patients, manage phone calls, schedule appointments, collect payments, and maintain patient information in a clinic setting. | High school diploma, minimum 1 year phone and scheduling experience, preferably medical or dental front office experience, bilingual preferred. | JOB SUMMARY: The Front Office Clerk is responsible for providing a consistent and reliable flow of communication with patients/staff throughout the clinic and initially preparing patients for an office visit with required paperwork and proper collection of applicable monies. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Welcome patients/visitors via phone and/or to the clinic by greeting them and attending to their inquiries. • Answer and direct telephone calls appropriately. • Facilitate patient satisfaction and clinic experience by directing them accordingly and accurately booking appointment(s). • Validate/update patient personal information in the electronic practice management (EPM) system as necessary. • Provide appropriate form(s) to patients in accordance with patient needs as necessary. • Collect and document patient payments; demonstrate accurate credit card/cash handling procedures, according to CHSI Policy and Procedures. • Respect and ensure patient privacy and confidentiality with all interactions in accordance with HIPAA and CHSI Policies and Procedures. • Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH. • Order and inventory office supplies as needed. • Perform all other duties as directed either formally or informally, verbally or in writing. SUPERVISORY RESPONSIBILITIES: No direct supervisory responsibilities. KNOWLEDGE, SKILLS AND ABILITIES: • Bilingual (English/Spanish) preferred. • Must possess excellent customer service including verbal and written communication. • A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times. • Possess strong interpersonal skills and ability to work well with others. • Ability to deal effectively with changing situations and stressful environment. • Ability to perform tasks related to physical activity to complete the responsibilities of the position. EXPERIENCE AND EDUCATION: • High school graduate or equivalent required. • Minimum 1 year experience answering phones and scheduling preferred. • Experience and/or training as a Medical Assistant or Dental Assistant preferred. • Front office experience in a medical or dental setting preferred.

Assist patients with insurance enrollment, screening, payment processing, and act as liaison between patients and insurance providers. | High school diploma or equivalent with 2+ years related experience or associate degree, Certified Enrollment Counselor certification required within 90 days, strong interpersonal and computer skills. | JOB SUMMARY: Reports directly to the Clinic Administrator (CA) and is responsible for providing pleasant customer service while interviewing, screening and assisting patients with issues and concerns, such as but not limited to completing applications, determining their ability to pay, assessing insurance needs and enrolling them with the appropriate insurance/plan provider(s). ESSENTIAL DUTIES AND RESPONSIBILITIES: • Upholds and supports the mission, philosophy, objectives, policies and ethics of Community Health Systems, Inc. (CHSI). • Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH. • Provides health insurance benefit information and assists patients and families in applying for health insurance benefits. • Conduct a confidential interview with patients and families to compile information on financial standings against current Federal Poverty Guidelines (FPG) for eligibility in applying for Sliding Fee Scale (SFS) program. • Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in electronic medical record. • Complies with federal and local laws in ensuring patient privacy. • Informs patients and families of services provided by CHSI. • Collects payment from patients, applies payments and adjustments to patient account(s) and reconciles daily cash reports. • Track and prepare reports for management concerning visits with patients • Serve as a liaison between patients, family services, and insurance companies. • Follow-up with families to ensure they receive benefits and return to the clinics for healthcare needs. • Will work closely with the Outreach Department. • Perform all other duties as directed either formally or informally, verbally or in writing. SUPERVISORY RESPONSIBILITIES: There are no current supervisory duties required. KNOWLEDGE, SKILLS AND ABILITIES: • Bilingual (English/Spanish) preferred. • A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times. • Possess strong interpersonal skills and ability to work well with others. • Ability to deal effectively with changing situations and stressful environment. • Knowledge of current insurance programs for low-income, underinsured individuals and families. Ability to seek out other insurance programs that will serve the patients in the community. • Ability to read and interpret documents such as tax forms, immigration paperwork, etc. Possess basic mathematical skills (i.e. percentages and fractions). • Strong computer skills, with proficiency in Microsoft Office. • Possess strong customer service skills in both written and verbal communication, with the ability to interact and negotiate with co-workers, management, vendors and others as necessary. • Ability to perform tasks related to physical activity to complete the responsibilities of the position. EXPERIENCE AND EDUCATION: • High School Diploma or GED required • Associate's degree (A.A.) or equivalent from two-year college or technical school; OR 2+ years related experience and/or training; OR equivalent combination of education and experience. • Certified Enrollment Counselor (CEC) required (within 90 days of hire dependent on training availability)