Colorado Technical University

Manage a team of student success coaches, oversee performance metrics, handle escalated student concerns, and develop initiatives to enhance student success. | Bachelor's degree, 1-2 years managing staff, 3+ years in customer service or academic services, experience with data-driven process management, and excellent communication skills. | The Student Success Manager is responsible for developing and managing a small staff of student success coaches while modeling successful coaching practices that enable students to be successful. This manager will support and execute the vision and purpose of the University through effective performance management/coaching/observations to deliver exceptional service to our diverse student population, providing clear direction and guidance to their team, managing and measuring work using data to drive areas of focus for their staff in partnership with The Associate Director of Academic Advising. The Manager of Student Success will handle escalated student concerns, serve as a champion for projects and department initiatives and manage any additional tasks needing senior leadership approval. PRINCIPAL DUTIES & RESPONSIBILITIES * Manage Advising team to ensure a high level of service is provided consistently and metrics and goals are achieved * Provide daily, weekly, monthly and quarterly success metrics updates to the team and conduct advisor performance observations, providing feedback on retention, service levels, knowledge assessments, and competencies * Support, develop and administer all student advising procedures as described in the course catalog, student handbook and other regulatory documents * Provide management with daily, weekly and term reports on the performance of their Student Advising Team * Collaborate with peer leaders on initiatives to assist in the overall student experience for the University * Manage staffing, scheduling, and team performance, in a timely manner through a values based approach and with a focus on the appropriate behaviors and processes. * Guide Advisors on how to handle at-risk students with life and other circumstances to ensure online course attendance * Connects individual contributions with departmental and organizational goals * Manage escalated service-related issues or complaints * Perform all duties of a student success coach with assigned student population * Fostering positive energy and positive morale for the staff * Identify opportunities to create, improve and implement innovative services that support student success * Strong attention to detail, problem-solving skills and task management experience is required along with demonstrated excellence in written and verbal communication * Requires the ability to work a manager schedule, including more than 40 hours, evenings, weekends to accommodate student and department needs * Perform other duties as assigned QUALIFICATIONS Education & Experience * Bachelor’s degree from an institution accredited by an agency recognized by the U.S. Department of Education required. Master’s preferred. * 1-2 years of work experience managing staff with a direct reporting relationship * 3+ years working in a customer service or learning and academic services area * Background in managing and evaluating processes and personnel using data * Proven ability to develop and conduct presentations for diverse audiences * Master’s Preferred from an institution accredited by an agency recognized by the U.S. Department of Education(or international equivalent) - Preferred * 5 + years of experience with leading student advising in a fast paced, post-secondary education environment - Preferred * 3 + years of experience leading a team - Preferred SKILLS & COMPETENCIES * Drive results: can be counted on to meet and exceed goals appropriately and successfully, consistently a top performer, modeling correct behaviors and process execution * Customer Focus: dedicated to student development and success, establishes and maintains effective relationships with students and earns their trust and respect, exceptional counseling, coaching and mentoring skills * Self-Knowledge: knows personal strengths, weaknesses, opportunities and limits * Managing Vision & Purpose: communicates compelling and inspired vision or sense of core purpose. Can inspire and motivate entire units or organizations. * Building Effective Teams: defines success in terms of the whole team and creates a feeling of belonging in the team. * Developing Direct Reports: provides challenging and stretching tasks and assignments by constructing compelling development plans and executing them. * Confronting Direct Reports: deals will problem direct reports firmly and in a timely manner * Managing & Measuring Work: clearly assigns responsibility for tasks and decisions while monitoring process, progress and results. * Learning on the Fly: learns quickly and open to change * Interpersonal Savvy: builds appropriate rapport as well as constructive and effective relationships

The Corporate Engagement Account Manager will identify and qualify new client opportunities, conduct needs analysis, and negotiate agreements to create educational benefit solutions. They will also oversee client engagement and maintain high levels of customer service. | Candidates should have a bachelor's degree in Business, Marketing, or a related field, along with 3 years of B2B higher education sales experience. Preferred qualifications include an MBA, Salesforce.com experience, and familiarity with university operations. | The Corporate Engagement Account Manager will be the face of Colorado Technical University to the external corporate marketplace for CTU’s Education Alliance Center (EAC), and represents the entire range of CTU and EAC programs. PRINCIPAL DUTIES & RESPONSIBILITIES * Identify, prospect, and qualify new client opportunities with assigned companies in target market, promoting the value of CTU educational products and solutions for the prospective company and its employees. * Conduct client needs analysis to establish client goals and expectations to form B2B agreements that create meaningful educational benefit solutions for the client * Negotiate agreements for services, programs, products, and pricing * Oversee successful client engagement to expand relationships through employee communication plans * Proactively lead client strategic account planning that develops mutual performance objectives and milestones * Coordinate the involvement of internal and external resources, including support, service, marketing resources, etc. in order to meet the client’s performance objectives and expectations * Drive and maintaining high levels of customer service * Proactively assess, clarify, and cater to client needs * Diligently maintains strategic internal client database, and shares information across internal teams QUALIFICATIONS Education & Experience * Bachelor’s degree in Business, Marketing or related discipline from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) * 3 years of experience in business to business (B2B) higher education sales * History of acquiring and developing Fortune 1000 relationships * Formal sales training * MBA from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) - Preferred * Experience working for a higher education institution in a B2B capacity - Preferred * Salesforce.com experience - Preferred * Experience working with Fortune 500 companies on behalf of a college, university, or other   educational institution - Preferred * Understanding of university operations including student enrollment, marketing, and recruiting - Preferred * Wilson Learning Counselor Salesperson training - Preferred SKILLS & COMPETENCIES * Excellent prospecting skills with ability to achieve agreement and marketing goals * Works well in results-oriented environment and thrives on accountability * Strong personal presence, with excellent verbal and written communications skills * Skilled networker, confident with “C” suite conversations * Advanced client relationship building skills, including excellent listening skills to uncover and understand client needs * Excellent presentations skills (large and small groups) * Strong analytical skills * Ability to collaborate with internal and external stakeholders * Ability to work independently and drive to expected results * Ability to work a flexible schedule, including travel up to 75%