CMSP Associates LLC

Handle high volume inbound customer calls and requests via phone and email in a fast-paced food distribution environment. | High school diploma, minimum 6 months call center/customer service experience, strong interpersonal and computer skills, preferred experience with Cisco phone systems. | Role and Responsibilities CMSP is Now Hiring for a Customer Service Rep for a Food product distribution center. Position Summary: This position will professionally respond and interact with customers using various means of communication, (phone, or email). This role will be responsible for a high volume of inbound calls in a fast paced environment using a multi-line phone system. If you have previous customer service experience in a call center or office environment plus excellent computer skills, then we want you to join our team! Schedule: The schedule for this position is Monday-Friday, 8:00am-5:00pm and a remote day on Sunday for about 4-6 hours Position Responsibilities: • Handle requests by various forms of communication and technology for orders, substitutions, and pick-up and return credits. • Provide customer support with special requests. • Assist various departments in the Distribution Center as needed. • Other projects or duties as assigned. Required Qualifications : • High school diploma or GED. • Minimum of 6 months experience with data entry and working in a demanding customer service/ call center environment. • Ability to deal with customers on a day to day basis, via phone and/or in person. • Strong interpersonal and exceptional problem solving skills in addition to being a team player. • Excellent computer skills. Preferred Qualifications : • 1 - 2 Years Customer service, call center and / or related area within foodservice industry. • Recent experience in a fast paced call center environment. • Previous experience using Cisco phone systems/multi phone line systems. Job Type: Full-time Pay: $19.00 - $23.00 per hour Work Location: In person

Respond to customer inquiries via phone and email, manage customer accounts, resolve issues, and collaborate with internal departments. | High school diploma, minimum 6 months customer service or call center experience, proficient in data entry and communication, ability to multitask in fast-paced environment. | CMSP is seeking a reliable and motivated Logistics Clerk Coordinator to join our team at a fast-paced food product distribution center. The ideal candidate will be responsible for delivering exceptional service to customers through multiple communication channels, including phone and email. This position requires strong communication, organizational, and problem-solving skills to manage a high volume of inbound inquiries and support internal departments as needed. Schedule: • Monday through Friday, 8:00 AM – 5:00 PM • Remote hours on Sunday (4–6 hours) Key Responsibilities: • Respond to customer inquiries regarding orders, returns, substitutions, and credits via phone and email • Accurately enter data and manage customer accounts in the system • Assist with special customer requests and resolve issues promptly and professionally • Collaborate with internal departments to ensure customer satisfaction • Maintain detailed records of interactions and transactions • Complete additional projects and duties as assigned Required Qualifications: • High school diploma or GED • Minimum of 6 months experience in customer service or a call center environment • Proficient in data entry and general computer skills • Strong verbal and written communication skills • Ability to multitask and thrive in a fast-paced setting • Excellent interpersonal and problem-solving abilities Preferred Qualifications: • 1–2 years of experience in customer service or call center, preferably in the foodservice or distribution industry • Familiarity with Cisco or similar multi-line phone systems • Experience working in a high-volume call center environment Job Type: Full-time Pay: $19.00 - $23.00 per hour Work Location: In person