Client First Technologies

Provide Tier 2/Tier 3 operational support for Microsoft 365 services in a hybrid environment including incident resolution, administration, and troubleshooting. | Requires 3+ years IT experience with 2+ years supporting Microsoft 365 services, hybrid identity knowledge, PowerShell skills, and familiarity with email encryption and compliance in regulated environments. | Description: Client First Technologies currently is seeking a Microsoft (M365) Support Engineer (Mid-level) in support of our government customer. The M365 Support Engineer (Mid-level) will deliver Tier 2/Tier 3 operational support for a large Microsoft 365 enterprise environment operating in a hybrid architecture. This role supports day-to-day incident and service request resolution across Exchange Online, OneDrive, SharePoint Online, Teams, and related Microsoft 365 services, including support for encryption troubleshooting and Purview/eDiscovery operational tasks as required. The engineer works within an SLA-driven ServiceNow queue, collaborates with senior engineers on escalations, and contributes to documentation and continuous improvement activities. This is a full-time, remote position. CFT offers a full benefits package, a collaborative work environment and a strong company culture. Veterans and military spouses are encouraged to apply. Responsibilities • Resolve incidents and service requests in the M365 support queue (ServiceNow), meeting established SLA response and resolution requirements; accurately document troubleshooting steps and outcomes • Provide technical support across Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and other Microsoft 365 applications; escalate complex issues with thorough notes and evidence • Perform routine hybrid identity and messaging administration tasks (e.g., mailbox/shared mailbox provisioning, distribution groups/M365 groups, licensing assignments) in environments where on-prem AD remains authoritative • Execute standard administrative actions using PowerShell and approved tools for bulk updates, reporting, and operational tasks; follow change/control practices • Support monitoring and alert response activities by validating alerts, performing initial triage, and implementing standard remediation steps; assist senior engineers with deeper root cause analysis as assigned • Troubleshoot common to intermediate messaging and encryption issues (e.g., spanning AIP/RMS/S/MIME) and coordinate with senior staff for advanced remediation • Support SharePoint Online and OneDrive operational tasks including permissions, sharing configuration, sync/sign-in issues, ownership/access troubleshooting, and basic data recovery in accordance with policy • Support Microsoft Teams operational tasks including user configuration, collaboration issues, and basic administration/troubleshooting of Teams-connected services • Assist with Microsoft Purview/eDiscovery operational support (e.g., helping prepare searches/collections/exports under established procedures, supporting chain-of-custody documentation as directed) • Restore lost/deleted mailbox items when authorized and follow established procedures for secure handling of recovered data • Contribute to Standard Operating Procedures (SOPs), knowledge articles, and runbooks; propose pragmatic process improvements that reduce repeat tickets and improve service quality Requirements: Qualifications • Minimum of three (3) years of overall IT experience, with a minimum of two (2) years supporting Microsoft 365 services in an enterprise environment • Demonstrated experience supporting multiple M365 workloads (Exchange Online, SharePoint Online, OneDrive, Teams) and navigating incident/service request workflows • Working knowledge of hybrid identity concepts (Entra ID/Azure AD with on-prem AD) and routine administrative tasks in hybrid M365 environments • Intermediate troubleshooting skills with Exchange Online and client access issues; familiarity with mail flow concepts and common collaboration platform failures • Experience using PowerShell for standard administration and bulk actions (basic scripting/command execution; deeper automation a plus) • Familiarity with email encryption and troubleshooting related technologies and protocols (e.g., AIP/RMS/S/MIME), with ability to follow established remediation runbooks and escalate appropriately • Experience working in regulated environments and adhering to security/compliance requirements and change practices • Familiarity with Entra ID B2B collaboration and troubleshooting common access/authentication issues • Experience supporting SharePoint Online permissions, libraries, and basic workflow troubleshooting (Power Automate) and/or Teams-integrated collaboration • Microsoft certifications (preferred): MS-102, Teams Administrator Associate, messaging/identity/security fundamentals, or ITIL Foundation Physical Demands • Must be able to sit and stand for extended periods of time • Occasional travel and overtime may be required Required Clearances and Screenings • This position is subject to a government background investigation and must meet eligibility for a position designated with Moderate Risk sensitivity • Candidates with current Veterans Affairs (VA) Tier 2/Moderate Background Investigation or equivalent (e.g., DoD Tier 3/NACLC, Active Secret) are preferred

Lead technical delivery and support of enterprise endpoint management platforms with architecture design, troubleshooting, and documentation. | Senior-level expertise in Microsoft endpoint management technologies, scripting, troubleshooting, and consulting skills in a remote enterprise environment. | Description: Client First Technologies currently is seeking an Enterprise Endpoint Engineering Consultant in support of our government customer. The Enterprise Endpoint Engineering Consultant will lead technical delivery for large-scale Windows endpoint management and reporting in a complex enterprise environment. This role designs and implements modern device management capabilities, improves reliability and performance of endpoint services, and provides expert-level troubleshooting and root-cause analysis when issues impact mission operations. The consultant partners with engineering leadership and cross-functional teams to standardize configurations, develop repeatable runbooks, and deliver actionable and documented recommendations that drive operational decisions. Success in this position requires deep hands-on expertise with Microsoft endpoint management platforms (Intune and Configuration Manager), strong client-facing consulting skills, and the ability to translate requirements into secure, maintainable, enterprise-ready solutions. This is a full-time, remote position. CFT offers a full benefits package, a collaborative work environment and a strong company culture. Veterans and military spouses are encouraged to apply. Responsibilities • Serve as a senior technical consultant to the customer, coordinating directly with leadership to plan and execute endpoint engineering initiatives • Provide architecture design, implementation, and ongoing support for enterprise endpoint management technologies in the customer environment • Perform systems engineering and system administration for endpoint management platforms and supporting infrastructure. • Provide expert support, including complex troubleshooting, root cause analysis, and resolution planning for endpoint management services • Establish, document, and implement standardized best practices, operational runbooks, and configuration standards for endpoint tooling and processes • Provide Infrastructure-as-a-Service (IaaS) support for endpoint management systems operating within an Entra ID cloud environment, including integration points, reliability, and performance considerations • Support Microsoft Configuration Manager (SCCM/MECM) operations, engineering, and troubleshooting as required • Support Microsoft Intune engineering and operations, including device enrollment, configuration profiles, compliance policies, application deployment, and reporting • Support 1E Nomad and 1E Tachyon capabilities as required, including engineering guidance, troubleshooting, and operational sustainment • Support Microsoft SharePoint components as required for endpoint engineering workflows and operational artifacts (e.g., documentation repositories, reporting portals, and process enablement) • Own delivery and quality of enterprise reporting for endpoint management using Microsoft SQL Server Reporting Services (SSRS) and Microsoft Power BI, including requirements gathering, data validation, and dashboard/report sustainment • Produce clear, audit-ready documentation for engineering decisions, implementations, and troubleshooting activities; provide regular status updates and deliverables as required by program leadership Requirements: Qualifications • Bachelor’s degree in Information Technology, Engineering, or related field (or equivalent professional experience) • Minimum eight (8) years of enterprise endpoint engineering experience, including architecture and senior-level operational support • Demonstrated hands-on expertise with Microsoft endpoint management technologies including SCCM/MECM/MCM and Microsoft Intune in large-scale enterprise environments • Experience supporting and troubleshooting endpoint management platforms in hybrid identity environments and/or Entra ID cloud-aligned designs • Strong systems engineering and administration skills (Windows server/endpoint ecosystem), including performance, reliability, and integration troubleshooting • Expert-level ability to write custom PowerShell scripts for automation (WMI/CIM, Graph API), reporting, and endpoint remediation • Ability to create and maintain standards, best practices, runbooks, and technical documentation suitable for regulated environments • Strong communication and consulting skills; ability to work directly with senior customer stakeholders and lead technical discussions and recommendations • Experience with 1E Nomad and/or 1E Tachyon in an enterprise environment • Experience with modern device management, Windows Autopilot zero-touch provisioning, Windows Update (WSUS/WUfB). and enterprise application packaging/deployment processes • Familiarity with endpoint security integration (e.g., Defender for Endpoint) and alignment of endpoint engineering with security/compliance requirements • Relevant certifications (e.g., Microsoft (Microsoft 365 Certified: Endpoint Administrator Associate MD-102/Endpoint Administrator) or comparable endpoint management credentials) • Relevant security certification (e.g., CompTIA Security+ or equivalent) Physical Demands • Must be able to sit and stand for extended periods of time • Occasional travel and overtime may be required Required Clearances and Screenings • This position is subject to a government background investigation and must meet eligibility for a position designated with Moderate Risk sensitivity • Candidates with current Veterans Affairs (VA) Tier 2/Moderate Background Investigation or equivalent (e.g., DoD Tier 3/NACLC, Active Secret) are preferred