CleanChoice Energy

Provide customer support, resolve inquiries, educate customers, and maintain records to ensure a positive customer experience. | High school diploma or higher, customer service experience, CRM proficiency, and bilingual skills preferred. | About CleanChoice Energy, a national renewable energy company that empowers people and businesses to cut emissions and live cleaner, healthier lives, is seeking a Customer Experience Specialist. This is a unique opportunity to join a rapidly growing company with a mission to transform the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy. We are working toward a world free of catastrophic climate change with pure, clean air and abundant renewable energy by providing renewable energy to everyone Customer Experience Specialist We are searching for an extroverted candidate who is proactive and passionate about the customers they serve. You are optimistic and professional, focusing on solving problems and doing whatever it takes to make a difference in every customer interaction. You can establish rapport with people from all walks of life, listen attentively, and hone in on the most critical issues to help you create a positive customer experience. You match your customer’s pace and explain things easily in ways everyone can understand. You are tech-savvy and know how to use that knowledge to find solutions to common and complex problems. You are self-motivated, disciplined, resourceful, a problem solver, a salesperson, a troubleshooter, a billing expert, and more. You enjoy being the voice of the company for all things customer service and sales, leading to mutually beneficial relationships with our clients while striving to find opportunities to generate revenue for the company and increase retention. Key Responsibilities: Customer Support: Provide prompt and courteous customer assistance via phone, email, chat interactions to achieve first-call resolution ( FCR) Issue Resolution: Investigate and resolve customer inquiries, concerns, and issues efficiently, ensuring a favorable resolution. Product/Service Knowledge: Develop a deep understanding of our products/services to effectively address customer inquiries and provide relevant information. Documentation: Maintain thorough and accurate customer interactions and transaction records using our CRM system. Customer Education: Educate customers on product benefits and best practices. Quality Assurance: Ensure that all customer interactions meet or exceed company standards for professionalism and quality. Serve as a front-line advocate for CleanChoice customers, ensuring a seamless and positive experience. Handle retention-focused customer interactions, addressing concerns, overcoming objections, and finding solutions to retain subscribers. Engage customers through outbound and inbound calls, email, and chat to build loyalty and satisfaction. Use data-driven insights to proactively reduce churn and improve customer engagement. Educate customers on CleanChoice’s products, services, and value propositions. Collaborate with internal teams to escalate and resolve complex customer issues. Maintain accurate customer records and notes within CRM systems. Qualifications: A minimum of a High School Diploma or bachelor's degree is preferred. Retention expertise – You have at least 2 years of experience in customer retention, loyalty, or similar roles within a call center. Strong communication & persuasion skills – You can handle objections and turn a "no" into a "yes!" Ability to think on your feet and provide tailored solutions to each customer’s needs. Experience with customer relationship management (CRM) software and call center technology. Passion for sustainability and CleanChoice’s mission is a plus! Previous customer service experience required. Must have excellent communication skills, both written and verbal. Strong problem-solving and critical-thinking abilities. Must be empathetic and patient when dealing with customer inquiries or complaints. Adept at overcoming objections Proficiency in using Salesforce and other customer support tools preferred. Must have solid attention to detail and organizational skills. Bilingual- English and Spanish speaking is preferred. Attributes: Customer-centric mindset. Empathetic and patient. Positive attitude. Team player with strong collaboration skills. Adaptability to changing customer needs. Travel and Work Environment 100% remote position Benefits Generous PTO Dental Insurance Disability insurance Vision insurance 401 (K) Compensation $20- 25/HR How to Apply CleanChoice Energy is an Equal Opportunity Employer. Our staff's diverse, multidisciplinary background drives our success, and we are committed to ensuring that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. To apply, please submit a resume and cover letter via www.cleanchoicenergy.com/careers.

Lead and architect scalable data infrastructure supporting clean energy initiatives, mentor teams, and establish technical standards. | Extensive experience in data engineering, proficiency in Snowflake, Python, DBT, ETL/ELT, and leadership in technical teams. | Job Description We are seeking a Principal Data Engineer to lead our Data Engineering team and architect the scalable data infrastructure powering our clean energy mission. In this senior technical leadership role, you will mentor a team of talented engineers, design enterprise-grade data solutions supporting strategic clean energy initiatives, and establish technical standards across the organization. You'll work with agile teams across Analytics, Business Intelligence, and Product to transform business requirements into robust, efficient data platforms using industry-leading technologies. If you're passionate about solving complex technical challenges while contributing to environmental impact, we want to hear from you. Responsibilities Technical Leadership & Architecture Design, develop, and optimize data architecture and pipelines that adhere to ETL/ELT principles and business goals in support of strategic clean energy initiatives Architect complex workflows using DBT (Data Build Tool) to transform raw data into business-ready analytics and insights Build and maintain production data pipelines using Python, DBT, Matillion, and Snowflake with a systematic approach to planning, creating, and maintaining data architectures Leverage AI tools (such as ChatGPT, Claude, and other LLM-based assistants) extensively to accelerate development, improve code quality, troubleshoot issues, and enhance team productivity Establish technical standards, patterns, and best practices for data engineering across the organization, including responsible AI tool integration Lead technical design reviews and provide architectural guidance on data projects Optimize data warehouse performance, query efficiency, and cost management within Snowflake Evaluate and recommend new tools and technologies (including AI-powered solutions) to enhance our data platform capabilities People Management & Mentorship Lead, mentor, and develop a team of data engineers, fostering a culture of continuous learning and technical excellence Conduct performance evaluations, career development discussions, and create meaningful growth opportunities for team members Promote knowledge sharing through documentation, code reviews, and technical mentoring sessions, including best practices for using AI tools responsibly and effectively Collaborate with engineering leadership on hiring, onboarding, and team development initiatives Lead by example in code quality, testing practices, testing frameworks, and adherence to engineering standards Model effective use of AI tools (ChatGPT, Claude, and similar) to enhance productivity while maintaining code quality and security standards Data Quality & Governance Implement and maintain data quality frameworks and comprehensive monitoring to ensure reliability and trust in critical data assets Develop systematic approaches to data governance and establish data modeling standards across teams, and supporting efforts around Metadata Management Ensure alignment on data access policies and best practices for data management Cross-Functional Collaboration Partner with Analytics, Business Intelligence, Data Science, Product, and business teams to understand data requirements and translate them into technical specifications Communicate complex technical concepts effectively to both technical and non-technical stakeholders Work with agile teams to drive alignment on data initiatives and strategic priorities Champion best practices in data engineering and foster a collaborative work environment Qualifications and Skills 8+ years of professional data engineering experience, with at least 3 years in a senior or lead role Demonstrated expertise in Snowflake data warehouse architecture and optimization Advanced proficiency in Python for data engineering, pipeline development, and software engineering practices Advanced experience with DBT (Data Build Tool) for building and maintaining production data models and transformation logic Hands-on production experience with Matillion for ETL/ELT orchestration and data integration Proven track record leading and developing engineering teams, mentoring engineers, and driving technical initiatives Deep understanding of data modeling, dimensional design, and ETL/ELT patterns and best practices Strong knowledge of SQL with ability to write optimized, complex queries and analyze query performance Experience with version control systems (Git) and CI/CD pipelines in production environments Excellent problem-solving and debugging skills for complex data infrastructure issues Strong communication, collaboration, and mentoring abilities Experience with relational database management and data transformation Proficiency with AI tools (such as ChatGPT, Claude, and other LLM-based assistants) for code development, documentation, problem-solving, and productivity enhancement Knowledge of energy retail and/or power generation is a plus (but not required) Preferred Qualifications DBT Certification is highly desired Experience implementing comprehensive data quality testing and monitoring solutions Background in Agile/Scrum development methodologies Knowledge of streaming data platforms and real-time data processing Contributions to open-source data engineering projects Experience with additional ETL/ELT tools and platforms Technical Skills Required: Snowflake, DBT, Python, SQL, Matillion, ETL/ELT Architecture, Data Modeling, Git, Software Engineering Best Practices, AI Tools (ChatGPT, Claude, LLM-based assistants) Preferred: DBT Certification, Additional ETL/ELT Platforms Travel Minimal travel for team off-site meetings approximately 2x/year. Physical Demands Office Normal Compensation This position offers compensation commensurate with experience and skills and a robust benefits package. About CleanChoice Energy Our mission is to transform the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy. We are working toward a world free of catastrophic climate change with pure, clean air and abundant renewable energy by providing renewable energy to everyone everywhere. How to Apply CleanChoice Energy is an Equal Opportunity Employer. Our staff's diverse, multidisciplinary background drives our success, and we are committed to ensuring that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. To apply, please submit a resume and cover letter via www.cleanchoicenergy.com/careers.

Lead and oversee execution of utility scale solar projects ensuring on-time, on-budget delivery with compliance to safety, regulatory, and quality standards. | Bachelor’s or Master’s in Engineering or Construction Management, 4+ years in solar construction project management, experience with EPC agreements, project scheduling and accounting software, strong communication and problem-solving skills. | About CleanChoice Energy, a national renewable energy company that empowers people and businesses to cut emissions and live cleaner, healthier lives, is seeking a Senior Project Manager - Solar Generation to join our growing team. This is a unique opportunity to join a mission driven organization transforming the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy. Job Description CleanChoice Energy is seeking an experienced and dedicated Senior Project Manager to lead and oversee the execution phase of our utility scale solar energy projects. The ideal candidate will have a proven track record in project management, a deep understanding of solar technology, and must be proactive to prevent potential problems and work toward mitigation of any issues impacting safety, construction, schedule, and cost. The Sr. Project Manager will report to the EVP of Operations, Generation. Responsibilities • Manages utility scale solar project execution to ensure projects are completed on time, within budget, and in compliance with all technical, commercial, safety regulatory, and environmental requirements to meet or exceed performance targets. • Responsible for project budgets and project performance metrics. • Review and approve vendor project execution plans and project schedules. • Collaborates with the jobsite and Safety team to develop, implement, and maintain the project safety program for a safe work environment. Creates and influences safety culture as a mentor and model. • Oversees the implementation of quality management plan and quality culture. • Coordinates, monitors, and manages design deliverable schedule to facilitate and/or assist with permits, procurement, off-site production, construction, testing, commissioning, and closeout of the project. • Manages project performance status reports for schedule, costs, equipment, manpower, materials, safety and environment, quality control, and best practices/lessons learned programs. • Collaborates with Construction Managers and Site Supervisors to confirm that all necessary equipment, material, and resources are in place for field operations at appropriate times. • Collaborates with commercial lead to support EPCA negotiations and review. • Supports Project Development and M&A during review of new acquisition opportunities. • Collaborates and supports the Project Finance, Legal, and Project Development teams to complete the successful and on time financial closing process. • Manages risk of EPC Agreement and compliance by CCE as well as third parties to contract obligations. • Manages project team, client representative, consultant, and trade contractor relationships. • Schedule regular management meetings and/or job walks to maintain quality control and strong relationships with owners, subs, and project team members. • Develops and maintains strong, customer-focused relationships with key stakeholders and decision makers, including local governmental officials. Qualifications and Skills • Bachelor or Master of Science in Civil Engineering, Construction Management, Mechanical Engineering or other related disciplines or commensurate experience required. • Minimum four (4) years’ progressive experience in Solar Construction project management, including roles as Project Engineer, Sr. Project Engineer, and/or Assistant Project Manager. • Multi-project execution experience working on 20MW+ solar utility projects. • Experience dealing with EPC Agreements and/or subcontracts. • Computer proficiency is a necessity, including: • Working knowledge of MS Office suite, including advanced use of MS Excel • Schedule software; Primavera (P6) or Microsoft Project • Project Management/Project Accounting software like Procore and Sage • Working knowledge of project scheduling concepts and techniques. • Advanced written, verbal, and interpersonal communication skills to effectively work with all levels of the organization. • Possess integrity and commitment to compliance. • Analyze and forecast cost and schedule projections. • Strong technical, analytical, and problem-solving ability. • Ability to work independently, multi-task, make decisions, prioritize, and meet assigned deadlines in a fast-paced and ever-changing environment. • Strong work ethic, a high degree of detail orientation, and a sense of urgency. • Ability to travel (25% - 40%) dependent on project needs. Travel • Periodic travel required. Remote role. Compensation This position offers a base salary range of $175,000 - $190,000 and a robust benefits package and a robust benefits package. How to Apply CleanChoice Energy is an Equal Opportunity Employer. Our staff's diverse, multidisciplinary background drives our success, and we are committed to ensuring that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. To apply, please submit a resume and cover letter via www.cleanchoicenergy.com/careers. About CleanChoice Energy Our mission is to transform the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy. We are working toward a world free of catastrophic climate change with pure, clean air and abundant renewable energy by providing renewable energy to everyone everywhere.

Lead and oversee utility scale solar project execution ensuring on-time, on-budget delivery with compliance to safety, quality, and regulatory standards. | Bachelor’s in engineering or related field, 4+ years in solar construction project management, experience with EPC agreements, project scheduling software, and strong communication skills. | About CleanChoice Energy, a national renewable energy company that empowers people and businesses to cut emissions and live cleaner, healthier lives, is seeking a Senior Project Manager - Solar Generation to join our growing team. This is a unique opportunity to join a mission driven organization transforming the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy. Job Description CleanChoice Energy is seeking an experienced and dedicated Senior Project Manager to lead and oversee the execution phase of our utility scale solar energy projects. The ideal candidate will have a proven track record in project management, a deep understanding of solar technology, and must be proactive to prevent potential problems and work toward mitigation of any issues impacting safety, construction, schedule, and cost. The Sr. Project Manager will report to the EVP of Operations, Generation. Responsibilities • Manages utility scale solar project execution to ensure projects are completed on time, within budget, and in compliance with all technical, commercial, safety regulatory, and environmental requirements to meet or exceed performance targets. • Responsible for project budgets and project performance metrics. • Review and approve vendor project execution plans and project schedules. • Collaborates with the jobsite and Safety team to develop, implement, and maintain the project safety program for a safe work environment. Creates and influences safety culture as a mentor and model. • Oversees the implementation of quality management plan and quality culture. • Coordinates, monitors, and manages design deliverable schedule to facilitate and/or assist with permits, procurement, off-site production, construction, testing, commissioning, and closeout of the project. • Manages project performance status reports for schedule, costs, equipment, manpower, materials, safety and environment, quality control, and best practices/lessons learned programs. • Collaborates with Construction Managers and Site Supervisors to confirm that all necessary equipment, material, and resources are in place for field operations at appropriate times. • Collaborates with commercial lead to support EPCA negotiations and review. • Supports Project Development and M&A during review of new acquisition opportunities. • Collaborates and supports the Project Finance, Legal, and Project Development teams to complete the successful and on time financial closing process. • Manages risk of EPC Agreement and compliance by CCE as well as third parties to contract obligations. • Manages project team, client representative, consultant, and trade contractor relationships. • Schedule regular management meetings and/or job walks to maintain quality control and strong relationships with owners, subs, and project team members. • Develops and maintains strong, customer-focused relationships with key stakeholders and decision makers, including local governmental officials. Qualifications and Skills • Bachelor or Master of Science in Civil Engineering, Construction Management, Mechanical Engineering or other related disciplines or commensurate experience required. • Minimum four (4) years’ progressive experience in Solar Construction project management, including roles as Project Engineer, Sr. Project Engineer, and/or Assistant Project Manager. • Multi-project execution experience working on 20MW+ solar utility projects. • Experience dealing with EPC Agreements and/or subcontracts. • Computer proficiency is a necessity, including: • Working knowledge of MS Office suite, including advanced use of MS Excel • Schedule software; Primavera (P6) or Microsoft Project • Project Management/Project Accounting software like Procore and Sage • Working knowledge of project scheduling concepts and techniques. • Advanced written, verbal, and interpersonal communication skills to effectively work with all levels of the organization. • Possess integrity and commitment to compliance. • Analyze and forecast cost and schedule projections. • Strong technical, analytical, and problem-solving ability. • Ability to work independently, multi-task, make decisions, prioritize, and meet assigned deadlines in a fast-paced and ever-changing environment. • Strong work ethic, a high degree of detail orientation, and a sense of urgency. • Ability to travel (25% - 40%) dependent on project needs. Travel • Periodic travel required. Remote role. Compensation This position offers a base salary range of $175,000 - $190,000 and a robust benefits package and a robust benefits package. How to Apply CleanChoice Energy is an Equal Opportunity Employer. Our staff's diverse, multidisciplinary background drives our success, and we are committed to ensuring that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. To apply, please submit a resume and cover letter via www.cleanchoicenergy.com/careers. About CleanChoice Energy Our mission is to transform the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy. We are working toward a world free of catastrophic climate change with pure, clean air and abundant renewable energy by providing renewable energy to everyone everywhere. sYId0vugbs