Clarvos LLC

Lead Voice of Customer and customer experience strategy to drive product outcomes and translate insights into product roadmap priorities. | 10+ years in product management or related fields with 5+ years leadership and expertise in Voice of Customer, UX design, and commercial metrics management. | Reports to: Chief Product Officer Department: Product FLSA Category: Exempt Position Type: Full-Time, Director level Travel Requirement: 0-10%, including quarterly meetings and customer engagements Office Location: Remote, US Based JOB SUMMARY The Director of Product Management, Voice of Customer and Customer Experience, is responsible for translating customer insight into measurable product and business outcomes. This leader will own the Voice of Customer function, customer experience strategy, and cross-product prioritization for capabilities that improve retention, expansion, customer satisfaction, and advocacy. This role requires a highly customer-facing product leader with strong business judgment and a demonstrated ability to connect customer needs, user experience, product adoption, and commercial performance. The ideal candidate has directly owned and lead with Voice of Customer programs, led a UX design function, and served as a bar raiser for customer-centered product development. This is a hands-on leadership role for a self-starter who can move fluidly between customer conversations, experience strategy, product requirements, operating metrics, and executive-level business decisions. The Director will be accountable for driving retention, upsell, CSAT, NPS, product adoption, and subscription conversion outcomes.   ESSENTIAL FUNCTIONS AND RESPONSIBILITIES * Own and evolve the company-wide Voice of Customer program across customer interviews, surveys, support feedback, behavioral data, usability research, Sales insights, and Customer Success interactions. * Establish a consistent operating process for collecting, synthesizing, prioritizing, and operationalizing customer feedback across the product organization. * Convert customer feedback into clear product opportunities, requirements, roadmap recommendations, and investment decisions. * Distinguish isolated customer requests from recurring market needs and scalable product opportunities. * Ensure customer insights are incorporated into product strategy, quarterly planning, release decisions, and cross-pod prioritization. * Build closed-loop feedback practices that demonstrate how customer input influences product decisions and delivered capabilities. * Set the customer experience vision and UX quality bar across onboarding, activation, ongoing use, renewal, and expansion. * Lead and support UX design and UX research, establishing standards for usability, accessibility, interaction design, research quality, and experience consistency. * Identify friction across customer workflows and prioritize improvements based on customer impact, business value, risk, and implementation effort. * Own product strategies and capabilities directly tied to retention, churn reduction, upsell, CSAT, NPS, adoption, and subscription conversion. * Establish quarterly outcome targets for reducing churn, improving retention, and increasing conversion from one subscription tier or product package to the next. * Identify product signals and customer behaviors that indicate renewal risk, dissatisfaction, expansion potential, or unmet demand. * Manage cross-pod alignment and support Product Managers in prioritization, requirements development, and delivery against shared customer and business outcomes. * Write and own clear product requirements, success measures, decision frameworks, and acceptance criteria for core customer experience initiatives. * Partner with Product, Engineering, Design, Customer Success, Sales, Support, Marketing, and Finance to translate customer experience improvements into measurable commercial results. * Communicate strategy, priorities, tradeoffs, progress, risks, and realized outcomes clearly to executive leadership and other stakeholders.   SUCCESS MEASURES * Customer retention and renewal rate improvement. * Quarter-over-quarter reduction in customer churn. * Growth in subscription upgrade, upsell, and expansion conversion. * Improvement in CSAT and Net Promoter Score. * Improvement in product adoption, engagement, onboarding, and time-to-value. * Reduction in recurring customer experience friction and support-driven product issues. * Percentage of roadmap investments supported by validated customer evidence. * Delivery of cross-functional initiatives against defined product and business outcomes.   KNOWLEDGE, SKILLS, ABILITIES AND QUALIFICATIONS * 10 or more years of experience in product management, customer experience, UX design, UX research, or related digital product disciplines. * 5 or more years of leadership experience managing product, UX design, UX research, or customer experience teams. * Demonstrated ownership of a formal Voice of Customer program and the ability to translate customer evidence into product strategy and measurable business outcomes. * Previous experience leading or overseeing a UX design function and raising the quality bar for customer-centered product development. * Proven experience owning or materially influencing retention, churn, upsell, CSAT, NPS, adoption, or subscription conversion metrics. * Significant customer-facing experience, including direct engagement with senior customer stakeholders and executive sponsors. * Strong commercial and financial understanding, including the ability to evaluate opportunities through revenue, retention, cost, risk, and customer-value considerations. * Experience leading cross-functional initiatives across Product, Design, Engineering, Customer Success, Sales, Support, and Marketing. * Excellent product requirements, prioritization, roadmap management, executive communication, facilitation, and stakeholder-management skills. * Demonstrated ability to operate as a self-starter, establish structure in ambiguity, and balance strategic leadership with hands-on execution.   PREFERRED QUALIFICATIONS * Experience in B2B SaaS, MarTech, AdTech, AI, analytics, or enterprise software. * Experience managing products with multiple subscription tiers, expansion paths, or product-led growth motions. * Background in UX design, service design, human-centered design, or user research. * Experience developing customer health, renewal-risk, product adoption, or expansion models. * Experience building customer advisory boards, executive customer councils, or other structured customer feedback programs. * Experience connecting qualitative customer insight with product analytics and commercial performance data.   LEADERSHIP PROFILE * Customer-facing and credible with senior customers, internal executives, and cross-functional partners. * Commercially minded, with a clear understanding of how product and experience decisions affect revenue and customer value. * An outcome-oriented product and UX leader who establishes a high quality bar and holds teams accountable for results. * Comfortable challenging assumptions, resolving competing priorities, and making difficult investment decisions. * Proactive, resourceful, collaborative, and capable of building the function rather than waiting for direction.   PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Standing/Walking/Mobility: Must have mobility to attend meetings remotely and in person. Climbing/Stooping/Kneeling: 0% - 10% of the time. Lifting/Pulling/Pushing: 0% - 10% of the time. Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time. Sitting: Sitting for prolonged and extended periods of time.   This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.  Management may revise duties as necessary without updating this job description.   For more information about the company, please visit our website: https://clarvos.com/ [https://clarvos.com/] Clarvos is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as veteran, disability or any other federal, state or local protected class. Clarvos complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to hrsupport@Clarvos.com [hrsupport@evolve24.com].

Lead multi-channel paid media strategies to drive client growth and product adoption. | 5-8+ years managing full-funnel paid media campaigns with expertise in campaign architecture and tracking. | Reports to: Sr Manager, Performance Marketing Department: Marketing & Business Development FLSA Category: Exempt Position Type: Full-Time, Mid-Senior level Travel Requirement: 5-15% Office Location: Remote, US Based JOB SUMMARY Clarvos is hiring a Performance Media Manager to lead the execution of paid media strategies across key advertising channels. Embedded within the Sales organization, this role partners directly with a Sales Representative to drive client growth by translating performance outcomes into strategic insights that support product adoption, retention, and revenue expansion.   This is a high-impact opportunity for a paid media subject matter expert with strong client-facing experience. You will work closely with cross-functional teams including Sales, Product, and Engineering, championing customer success and helping inform the product roadmap. This person must have a strong background leveraging paid media to generate business growth.   ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Paid Media Strategy & Execution * Execute full-funnel, multi-channel performance marketing strategies including activation, optimization, and reporting. * Communicate opportunities to scale successful campaigns and test new tactics * Advise campaign architecture including objectives, optimization goals, audience targeting, creative testing, and budget allocation. * Own tracking and measurement (pixel, CAPI, attribution, technical troubleshooting). Performance & Business Alignment * Connect channel performance to business outcomes including ROAS, CAC, LTV, brand lift, and incrementality. * Develop and interpret media mix considerations and pricing models. * Translate performance data into strategic narratives for internal stakeholders and clients. * Provide performance reporting with actionable recommendations to fuel testing and nurture client growth. Audience & Creative Strategy * Apply a deep understanding of audience segmentation, targeting logic, and scoring models. * Oversee creative testing frameworks and performance iteration. * Incorporate cultural and regulatory nuances when running campaigns across multiple markets. Cross-Functional Partnership * Partner closely with Account Executives to support solution selling and revenue expansion. * Identify upsell and cross-sell opportunities based on performance and product usage. * Collaborate with XFNs to align targeting logic and activation strategy. * Surface market insights and performance trends to inform product evolution.   KNOWLEDGE, SKILLS, ABILITIES, AND QUALIFICATIONS * Excitement about Agentic AI workflows and leveraging AI in media buying * 5–8+ years managing multi-channel paid media across Google Ads, Meta, TikTok, YouTube, and programmatic platforms * Hands-on experience building, launching, and optimizing full-funnel campaigns (SEM, paid social, display, programmatic. * Deep expertise in campaign architecture, bidding strategies, audience targeting, and budget allocation * Strong command of tracking, pixel implementation, attribution models, and performance measurement * Advanced understanding of creative testing frameworks and audience segmentation logic * Fluent in core performance KPIs like ROAS, CAC, LTV, CTR, CVR, incrementality, and media mix modeling * Experience managing campaigns across multiple markets with awareness of cultural and regulatory nuances * Ability to translate channel performance into clear business impact and revenue outcomes * Experience partnering with Sales in revenue-driven environments * Familiarity with AI-driven marketing platforms and evolving AdTech ecosystems * Strong communication skills with ability to present performance insights clearly * Comfortable operating cross-functionally in a fast-growth environment PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Standing/Walking/Mobility: Must have the mobility to meet with clients in person as needed, attend meetings both remotely and in person. Climbing/Stooping/Kneeling: 0% - 10% of the time. Lifting/Pulling/Pushing: 0% - 10% of the time. Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time. Sitting: Sitting for prolonged and extended periods of time.   This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.  Management may revise duties as necessary without updating this job description.   For more information about the company, please visit our website: https://clarvos.com/ [https://clarvos.com/] Clarvos is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as veteran, disability or any other federal, state or local protected class. Clarvos complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to hrsupport@Clarvos.com [hrsupport@evolve24.com].

Lead media data analytics strategy and manage a team to develop scalable analytics and predictive insights for campaign optimization. | Bachelor's degree with 8+ years in media or marketing analytics including 3+ years leadership, advanced SQL and Python skills, and expertise in AdTech/MarTech and cloud data platforms. | Reports to: CEO Department: Marketing & Business Development FLSA Category: Exempt Position Type: Full-Time, Mid-Senior level Travel Requirement: 0-10%, Quarterly for meetings Office Location: Remote, US Based JOB SUMMARY We are a next-generation AI-powered MarTech and AdTech startup on a mission to level the playing field for small and medium-sized businesses (SMBs). By leveraging state-of-the-art large language models (LLMs), Agentic frameworks, and proprietary ML pipelines, we’re redefining how marketing and advertising ecosystems operate, with intelligence, scale, and automation.   We're seeking a Director of Media Data Analytics to define and lead the data intelligence capabilities that power the Clarvos Agentic Workflow platform. This is a unique opportunity to build and own the media analytics function, driving the strategy behind campaign measurement, optimization, customer intelligence, and predictive insights. In this role, you will: * Own the data layer that powers campaign management, optimization, attribution, and customer intelligence across the platform. * Lead and develop a team of 3-4 analytics professionals while remaining hands-on in defining analytical strategy and technical direction. * Partner with Product, Engineering, AI/ML, and Design teams to build scalable analytics capabilities that become core features of the Clarvos platform. * Identify gaps in existing data, define solutions, and establish the analytical frameworks required to support future product innovation. * Translate customer needs into intelligent, data-driven product capabilities that improve campaign performance and decision making.   ESSENTIAL FUNCTIONS AND RESPONSIBILITIES * Own the strategy for media data analytics across the Clarvos platform. * Lead, mentor, and develop a team of Media Data Analytics professionals. * Serve as the subject matter expert for campaign measurement, attribution, audience intelligence, and performance analytics. * Partner with Product and Engineering to define data requirements for new platform capabilities. * Identify gaps within the current data ecosystem and develop scalable solutions to address them. * Design and implement measurement frameworks that support campaign optimization and customer insights. * Collaborate with AI/ML teams to embed predictive analytics into customer-facing workflows. * Define data models and analytics architecture that support platform scalability. * Drive best practices around data quality, governance, experimentation, and reporting. * Influence product roadmap decisions through analytical insights and customer feedback. * Translate business requirements into technical specifications for Engineering teams. * Present recommendations and strategic insights to executive leadership. * Foster a culture of ownership, innovation, and continuous improvement across the analytics function.     KNOWLEDGE, SKILLS, ABILITIES, AND QUALIFICATIONS * Bachelor’s degree in computer science, Data Science, Statistics, Marketing Analytics, Engineering, or a related field. * 8+ years of experience in Media Analytics, Marketing Analytics, Product Analytics, Data Science, or similar roles. * 3+ years of experience leading analytics or data teams. * Proven track record building analytics capabilities and delivering customer-facing data solutions. * Experience partnering with Product and Engineering teams in a SaaS or technology environment. * Deep expertise in media measurement, attribution, campaign analytics, and customer intelligence. * Strong understanding of digital marketing ecosystems and paid media platforms. * Advanced SQL and Python skills. * Experience designing scalable analytics frameworks and data models. * Ability to identify data gaps and independently define solutions. * Experience working with cloud data platforms such as Snowflake, Databricks, BigQuery, or similar. * Strong stakeholder management and cross-functional collaboration skills. * Demonstrated ability to influence product strategy through data-driven decision making. * Experience leading technical discussions and mentoring analytics professionals. * Experience within AdTech, MarTech, AI, or SaaS environments. * Experience with Marketing Mix Modelling (MMM), attribution modelling, or incrementality testing. * Familiarity with Machine Learning and predictive analytics. * Experience working with API-driven marketing platforms and large-scale customer datasets. * Startup or high-growth technology experience preferred.   PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Standing/Walking/Mobility: Must have mobility to attend meetings remotely and in person. Climbing/Stooping/Kneeling: 0% - 10% of the time. Lifting/Pulling/Pushing: 0% - 10% of the time. Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time. Sitting: Sitting for prolonged and extended periods of time.   This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.  Management may revise duties as necessary without updating this job description.   For more information about the company, please visit our website: https://clarvos.com/ [https://clarvos.com/] Clarvos is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as veteran, disability or any other federal, state or local protected class. Clarvos complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to hrsupport@Clarvos.com [hrsupport@evolve24.com].