Clarvida

Manage employee relations cases, conduct investigations, coach managers, and ensure compliance in a regulated behavioral health environment. | 3-5 years employee relations experience with investigations, strong HR partnership, and knowledge of employment laws in a regulated multi-state setting. | Description Employee Relations Specialist Location: Candidates residing within the Eastern Standard Time (EST/ET) zone are highly preferred to support effective collaboration, communication, and alignment with core business hours. Travel: This role may require occasional travel to site locations, up to 20% of the time Salary: $65,000.00-$85,000.00 Date Posted: 07-10-2026 Position Summary The Employee Relations Specialist role is designed to provide consistent, fair, and legally compliant handling of sensitive workplace matters across Clarvida’s multi-state behavioral healthcare and human services environment. The role is accountable for timely case intake, sound risk assessment, neutral investigations, strong documentation, and practical guidance that helps resolve issues early while reinforcing respectful workplace standards and non-retaliation expectations. ER Specialists operate as trusted partners to leaders, HR Business Partners, Legal, Compliance, and Employee Relations leadership. They are expected to manage employee relations cases with discretion and sound judgment, conduct prompt and defensible investigations, strengthen manager capability through coaching and documentation review, and identify patterns that require broader intervention. For internal calibration, this role is expected to operate as a specialist function rather than a generalist extension. ER Specialists own intake, case management, investigations, findings summaries, and risk-aware guidance within their scope. They work in close partnership with HRBPs and leadership, but they are not expected to serve as the primary relationship manager for all leader issues, nor to absorb routine transactional work that belongs in other People functions. The Environment Behavioral health ER is different from ER in other industries. The allegations you will investigate will include clinical boundary violations, dual relationships between staff and clients, abuse or neglect of vulnerable adults and minors, workplace violence by clients toward staff and by staff toward clients, sexual harassment in settings where power dynamics are complicated by the therapeutic relationship, and retaliation complaints from employees who filed mandatory reports. The weight of this work is significant. Witnesses are often trauma survivors. Accused employees are sometimes also trauma survivors. The people you are investigating chose this work because they wanted to help people, and now they are the subject of a formal HR investigation. The ER Specialist must hold the complexity of all of that while running a legally sound, impartial investigation. Essential Duties and Responsibilities EMPLOYEE RELATIONS INTAKE, CASE MANAGEMENT & RESOLUTION • • Serve as a primary point of contact for employee relations inquiries, concerns, and complaints; assess risk, urgency, and next steps using a consistent triage approach. • Use the designated ER case management system to log intake, actions, timelines, outcomes, and follow-up steps; maintain accurate, confidential, and audit-ready case files. • Provide timely and practical guidance to leaders, HR partners, and People leaders on appropriate interventions, including informal resolution, coaching, corrective action, investigation, escalation, or Legal partnership. • Maintain visible ownership of open cases, follow through on next steps, and ensure matters do not stall between HRBPs, Operations, Legal, Compliance, or other stakeholders. • Apply a multi-state lens to case handling and know when local employment law, policy differences, licensing obligations, or regulatory concerns require additional escalation. WORKPLACE INVESTIGATIONS • • Conduct prompt, neutral, and well-documented investigations into workplace misconduct, harassment, discrimination, retaliation, policy violations, performance-related complaints, and other sensitive employee relations matters. • Build investigation plans, conduct interviews, gather and assess relevant facts, evaluate documentation, and draft clear summaries, findings, and recommendations that are objective and defensible. • Apply confidentiality appropriately and consistently, protecting privacy while maintaining a fair process and limiting disclosures to legitimate need-to know stakeholders. • Escalate high-risk or highly sensitive matters promptly to ER leadership, Legal, Compliance, or executive stakeholders when required. • Maintain investigation quality through discipline documentation, timely updates, and consistent application of process across markets. MANAGER COACHING, CORRECTIVE ACTION & CONSISTENCY • • Coach leaders on performance management, respectful workplace expectations, non-retaliation, documentation quality, progressive discipline, and appropriate handling of complaints or conduct concerns. • Review and strengthen corrective action and performance documentation for clarity, consistency, and policy alignment; identify and flag uneven practice or emerging risk patterns. • Partner with HRBPs and Operations leaders to address issues early and reduce avoidable escalation into more complex investigations or legal risk. • Support consistency in how similar issues are handled across programs and markets while accounting for differences in state law, risk level, and business context. COMPLIANCE & RISK MITIGATION • • Support adherence to federal, state, and local employment laws as well as Clarvida policy standards; partner with Legal and Compliance as needed for higher-risk matters. • Partner with Legal on sensitive investigations, corrective action recommendations, agency responses, or matters with potential litigation exposure to ensure sound process and defensible documentation. • Support audits, external inquiries, or internal reviews when assigned, ensuring records are accurate, complete, and coordinated on time. • Recognize trends in retaliation risk, policy inconsistency, poor documentation, or delayed response, and bring those forward before they become larger exposure. POLICY, TRAINING & CONTINUOUS IMPROVEMENT • • Contribute to the refinement and communication of workplace policies, investigation tools, ER playbooks, and manager guidance resources. • Support ER training initiatives for leaders and employees, including respectful workplace practices, retaliation prevention, investigation process awareness, and documentation discipline. • Track case themes and trends such as case types, repeat issues, aging, or time-to-resolution, and recommend interventions that strengthen culture, improve consistency, and reduce risk. • For internal calibration, successful ER Specialists are expected to combine strong judgment, neutral fact-finding, high documentation standards, and reliable execution without drifting into either over-escalation or avoidable informality. • Other Duties as assigned. Required Qualifications • Candidates residing within the Eastern Standard Time (EST/ET) zone are highly preferred to support effective collaboration, communication, and alignment with core business hours. • Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field, or equivalent combination of education and experience. • 3–5 years of employee relations experience, including hands-on workplace investigations and case management responsibility. • Working knowledge of employment laws and employee relations best practices, with strong interviewing, documentation, analytical, and risk assessment skills. • Demonstrated ability to manage sensitive matters with discretion, professionalism, neutrality, and sound judgment. • Experience partnering with HRBPs, leaders, and Legal or Compliance stakeholders on complex employee relations matters. • Experience supporting healthcare, behavioral health, human services, or another regulated, high-complexity environment. • Experience supporting a multi-state organization, rapidly growing environment, or both. • Strong written and verbal communication, calm professional presence, and the ability to move cases forward with consistent follow-through. Preferred Qualifications • Candidates residing within the Eastern Standard Time (EST/ET) zone are highly preferred to support effective collaboration, communication, and alignment with core business hours. • Experience in behavioral health, mental health, healthcare, social services, or a highly regulated direct-care environment. • Experience with class action ER exposure, or multi-plaintiff agency charges. • Bilingual Spanish/English preferred. • Experience with mandatory reporting obligations for child abuse, elder abuse, or dependent adult abuse in any state. Compensation & Benefits Full-time Employees: • Paid vacation days (increase with tenure) • Separate sick leave that rolls over annually • Up to 10 paid holidays (varies by region) • Medical, dental, and vision insurance options • HSA & FSA options • 401(k) with employer match • DailyPay – access your earnings without waiting for payday* • Training, development, and continuing education opportunities All Employees: • 401(k) • Free licensure supervision • Pet insurance • Employee Assistance Program (EAP) • Perks @ Clarvida – national discounts on shopping, travel, Verizon, and entertainment • Mileage reimbursement • Cellphone stipend (*Benefits may vary by state or county) Work Model: Hybrid / Remote based on business need; priority for regular in-office presence where investigations, leader support, or higher-risk programs require it Travel: Up to 20% as needed, based on investigation volume, site support needs, training delivery, and higher-risk employee relations matters Employment Type Full-time, Exempt How to Apply If you are a strategic builder who can influence leaders, build scalable talent systems within ambiguity, and develop high-performing teams across global environments, click “Apply Now” to join Clarvida as a Senior Manager, Global Talent Enablement. About Clarvida Clarvida’s success is built on the strength of our people and a shared commitment to improving lives and communities. We provide behavioral health and human services across the U.S., delivering outcome-driven, person-centered support to individuals and families. We are committed to cultural responsiveness, equity, and evidence-based care that improves lives and strengthens communities. Learn more: www.clarvida.com/mission-vision-and-values See other opportunities: www.clarvida.com/working-at-clarvida Equal Opportunity Employer Clarvida is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. Fraud Alert Clarvida never charges fees to apply. Official communication regarding job opportunities will only come from authorized @clarvida.com email addresses, notifications@jobvite.com, or verified LinkedIn profiles associated with Clarvida email accounts.

Provide peer support to clients in mental health crisis, maintain safety and security of the center, and connect callers to appropriate staff. | Must have or obtain Oregon Health Authority approved Peer Support Specialist certification, high school diploma or GED, and pass background checks. | Description Description Clarvida’s success is built on the strength of our people: individuals who bring the right skills and a deep commitment to our mission of improving lives and communities. Our employees are empowered to bring their full potential to the table, ensuring long-term success for our team and those we serve. Adult Peer Support Specialist As an Adult Peer Support Specialist, you'll provide support to clients who are experiencing an acute mental health crisis. By sharing your lived experience to help promote recovery and resiliency, this position encourages hope, wellness, and self-advocacy to clients within a crisis center setting. Maintains the safety and security of the center by conducting client and visitor check-ins and discharge, communicating with staff on shift, and providing assistance by connecting callers to the appropriate staff. Perks of this position: • Starting at $22/hour • daytime, evening, weekend shifts available • Overnight pay differential • Consistent hours and pay • Stability and growth opportunities of working with a national agency What we’re looking for: • Peer support certificate - Must have completed a Peer Specialist Training approved by The Oregon Health Authority (OHA) and qualify to be certified as a Peer Support Specialist within six months of hire date.** • High School Diploma or GED • Ability to pass background checks, including Enhanced Fingerprinting. • * If you are not Peer Support certified, Clarvida will provide Peer Support Specialist training upon hire. What we offer: Full Time Employees: • Paid vacation days that increase with tenure • Separate sick leave that rolls over each year • Up to 10 Paid holidays* • Medical, Dental, Vision benefit plan options • DailyPay- Access to your daily earnings without waiting for payday* All Employees: • 401K • Employee Assistance program • Pet Insurance • Perks @Clarvida- national discounts on shopping, travel, Verizon, and entertainment • Mileage reimbursement* • benefits may vary based on Position/State/County Application Deadline: Applications will be reviewed on a rolling basis until the position is filled. If you're #readytowork we are #readytohire! Now hiring! Not the job you’re looking for? Clarvida has a variety of positions in various locations; please go to https://www.clarvida.com/working-at-clarvida To Learn More About Us: Clarvida @ http://www.clarvida.com/mission-vision-and-values/ Clarvida is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic. "We encourage job seekers to be vigilant against fraudulent recruitment activities that are on the rise across the healthcare industry. Communication about legitimate Clarvida job opportunities will only come from an authorized Clarvida.com email address, from a notifications@jobvite.com email, or a personal LinkedIn account that is associated with a Clarvida.com email address."