ChiroHD

Customer Success Specialists serve as the primary point of contact for post-onboarding client communication. They provide day-to-day assistance, troubleshoot issues, and ensure client satisfaction by resolving concerns through Intercom text and phone communication. | Candidates should have at least 1 year of experience in SaaS customer support or a related field. Strong communication skills, proficiency in Intercom, and troubleshooting abilities are essential. | Summary: Customer Success Specialists serve as the primary point of contact for post-onboarding client communication. They provide day-to-day assistance, troubleshoot issues, and ensure client satisfaction by resolving concerns through Intercom text and phone communication. Key Responsibilities: Respond to client inquiries through Intercom (text and phone) Triage, resolve, or escalate technical issues as appropriate Educate clients on system features and best practices Ensure timely ticket resolution and adherence to SLAs Log and track issues in internal systems and follow up proactively Maintain comprehensive client records and communication logs Requirements: 1+ year in SaaS customer support or related field Strong communication skills and empathetic client-facing demeanor Proficiency in Intercom, Slack, and Google Workspace Strong troubleshooting and analytical skills Preferred Qualifications: Familiarity with Stack Overflow and ZohoAssist Experience with ChiroHD systems and client lifecycle Exposure to healthcare technology or practice management tools Benefits: Competitive salary Health insurance Flexible PTO Professional development and growth opportunities