CGS Federal (Contact Government Services)

Manage and lead training design, development, and delivery for government client programs. | Requires 7+ years managing training teams, experience with Adobe Captivate, Salesforce, and ability to obtain Public Trust clearance. | Program Manager/Training Lead Employment Type: Full Time Department: Project Management Here at CGS, we are seeking a Program Manger/Training Lead to assist with the design, development, and delivery of training for internal and external audiences for a government client. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: • Review draft Training Plans and collaborate with the transformation readiness team to finalize. -Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan, and summarized above. The system integrator will provide test scenarios and myVCF system screenshots to inform the training materials. • Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes. Substantive training includes curriculum and standardized materials related to policies and procedures for claim review, claim administration, quality control, and payment. The content for these training modules will be provided by VCF subject matter experts. These same experts will co-deliver the training with the support of this vendor training team. This training, which will be delivered as instructor led, in-person, and virtually, will be delivered to approximately 10-75 VCF staff members, depending on the subject matter of the training. • Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles necessary to inform and educate the public, law firms, and VCF staff about VCF Transformation and the related process and system changes. • In partnership with the VCF team and the system integrator, provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes. The selected vendor will work with the VCF Transformation Readiness Team to determine the overall training schedule and timeline • Design and develop myVCF system training using training materials delivered by the myVCF System Integrator. • Design and develop communication materials for internal and external audiences. Support the design and development of internal and external communications as directed by the VCF. This includes development of PowerPoints, handouts, and supporting the planning and execution of focus groups. • Submit for approval by VCF all communications and training materials and track the materials through the approval process to ensure that they are appropriately prioritized, and any necessary adjustments are made. Qualifications: • Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules • Minimum of 5 years' experience developing training for clients • Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership • Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables • Bachelor's degree in a relevant field required • Minimum of 7 years' experience managing training and communications teams and schedules to achieve successful outcomes • Experience with Salesforce preferred • Must have experience using Adobe Captivate for training development • Ability to obtain a Public Trust clearance. • Must be a United States citizen. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. • Health, Dental, and Vision • Life Insurance • 401k • Flexible Spending Account (Health, Dependent Care, and Commuter) • Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: [email protected] #CJ $180,000 - $200,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Analyze business requirements and develop documentation to support government IT projects. | 7+ years experience in business analysis with strong communication and documentation skills, ability to work with Agile tools, and obtain security clearance. | Business Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: • Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders. • Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements • Develop comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports • Create high-level briefings and communications materials for customers, management, and executive stakeholders • Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation • Evaluate program materials and develop innovative approaches for improvement • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation • Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content • Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements • Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation • Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues • Support a continuous improvement process by providing recommendations on improving products, services, and processes. • Manage client interaction and expectations regarding team efforts • Identify and coordinate cross-team dependencies and collaboration • Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships Qualifications : • Must be a U.S. Citizen • Bachelor's Degree (Computer Science, or engineering) • Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance • 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes • Experience working with phase-based and Agile delivery methods • Experience with Jira or other Agile tools • Ability to clearly communicate technical concepts to both technical and non-technical users. • Must be able to work well both in a team environment and independently. • Must possess exceptional attention to detail • Excellent interpersonal and communication skills • Familiarity with government projects and policy/procedures teams • Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day-to-day basis • Experience in managing client requirements and small teams • Excellent analytical skills and business presentation skills Ideally, you will also have: • Experience supporting DHS HQ or other US Federal Agencies • Experience tracking and reporting project or program delivery progress and budget execution • Experience developing project briefs and reports for non-technical audiences • Knowledge of the federal acquisition lifecycle • Familiarity with Business Intelligence and Data Analytics • Project Management, Agile, and/or Cyber Certifications (PMP / ACP / CSM / SAFe / CISM) Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. • Health, Dental, and Vision • Life Insurance • 401k • Flexible Spending Account (Health, Dependent Care, and Commuter) • Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: [email protected] #CJ $60,000 - $110,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Lead UX design efforts including research, blueprinting, and evaluation of systems, manage multiple design projects, collaborate with federal clients, and create wireframes and scalable design resources. | Bachelor's degree, 10+ years of professional UI/UX design experience, strong portfolio, advanced coding and design tool proficiency, experience with user research and accessibility standards, ability to lead and mentor, and ability to obtain Public Trust clearance. | 3 days ago Be among the first 25 applicants CGS Federal (Contact Government Services) provided pay range This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $164,736.00/yr - $237,952.00/yr Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Senior UI/UX Designer to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Lead full-scale UX design efforts to include research, blueprinting, and evaluating existing systems Manage the planning, design, and implementation of multiple sites and applications across multiple clients simultaneously in a fast-paced environment Lead all phases of user research and analysis needed to inform the creation of highly usable web pages, application interfaces, and other dynamic solutions Collaborate with federal practice engineers and federal clients to define, design, and implement innovative, beautiful, intuitive solutions for use by our federal customer and their stakeholders Create wireframes, storyboards, and site maps to effectively communicate interaction and design ideas for websites and applications Create scalable design resources to aid in project collaboration and the expansion of ECS creative services Qualifications: Bachelor's Degree Must be able to obtain a Public Trust Strong UX design experience 10+ years combined professional design experience (UCD, UI/UX design) Strong online portfolio that showcases the candidate’s ability to make research-driven decisions in the design of responsive web and mobile applications Results-oriented problem solver with high standards for quality, accuracy, attention to detail, and overall excellence Expertise in user research methodologies, user centered design principles and frameworks, and user interface design standards Advanced understanding of user personas, user flows, affinity mapping, and other research tools Strong understanding of the life cycle process of website development (discovery, planning, design, requirements, coding, testing, and user testing and evaluation) Experience evaluating existing systems and processes to identify UX issues and develop UX recommendations Experience designing web and mobile applications that are compliant with 508 and US Web Design System (USWDS) standards Experience prioritizing features while accounting for user goals and business requirements Experience carrying designs from start to finish, from wireframes to delivery of final high-fidelity UI mockups Experience establishing and maintaining rapid customer feedback loops to inform design at critical stages Self-starter, motivated, confident and has ability to work independently as well as in a team environment Success on projects designed from scratch as well as redesigns for established platforms or products Experience mentoring/leading junior designers Advanced coding knowledge (HTML, CSS, and JS) Advanced proficiency in Adobe xD, InDesign, Illustrator, and Photoshop Ideally, you will also have: Excellent interpersonal and client focused skills— interacts well with all levels of staff and partners with a positive and enthusiastic attitude Experience using Agile methodology to manage projects Experience creating and modifying data visualizations Proficient in Microsoft Office Suite Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com #CJ Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at CGS Federal (Contact Government Services) by 2x Sign in to set job alerts for “Interface Specialist” roles. 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