Carnival Corporation

The Sales Support Coordinator serves as the primary contact for non-revenue related requests from Personal Cruise Consultants' guests, providing information and resolving issues. Responsibilities include managing incoming calls and emails, making outbound calls, and ensuring high levels of guest satisfaction. | Candidates should have at least one year of experience in customer service or sales, preferably in the travel and hospitality industry. Strong interpersonal skills, attention to detail, and the ability to work independently are essential. | Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We’re looking for an amazing Sales Support Coordinator to fill this role. You’ll be responsible for supporting the Personal Cruise Consultants (PCCs) administratively and by providing information and high-level customer service to the direct consumer guest. Here’s a summary of what Holland America Line is looking for in its Sales Support Coordinator. Is this you? Responsibilities As the primary point of contact for non-revenue related requests from PCC guests, you will serve as a dedicated resource, providing comprehensive information and resolving issues related to dining arrangements, express documents, special requirements, and more, following the guest's reservation via phone queue and email. Responsible for efficiently handling incoming department calls through the phone queue, managing incoming emails, and addressing voicemail messages promptly. Proactively making outbound calls to PCC guests as scheduled or directed by management, you will contribute to maintaining a high standard of communication and guest satisfaction. Adhering to department policies, you will skillfully assign incoming new guest leads evenly among PCCs, ensuring a fair distribution based on established guidelines. In the absence of the assigned PCC, you will step in to resolve problems, complete exchanges with existing PCC customers, and assist with various tasks such as cruise pricing, payment collection, and group finalization. Your commitment to delivering exceptional service will be evident in your interactions with both internal and external clients, ensuring a prompt and high level of service that aligns with the organization's standards. Additionally, you may be assigned any other duties deemed necessary by your supervisor or manager, contributing to the overall efficiency and success of the team. Requirements Minimum of one (1) year experience in positions in the area of customer service or sales. Experience in the travel and hospitality industry preferred. Experience working in a high-volume call center is preferred Ability to learn products, POLAR, Siebel technology Strong interpersonal skills; proven ability to positively interact with individuals at all levels Possesses a track record of personal goal achievement and support to department objectives Possesses strong attention to detail and ability to remain focused despite distractions Must be self-motivated, a self-starter and quick learner Excellent organization skills and ability to work independently Computer proficiency with Windows and aptitude to learn other systems What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Base Hourly Range: $13.13 to $17.74. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com #HAL

Air Customer Service Agents are responsible for assisting with guest travel, monitoring phone volume, and responding to escalated calls. They handle ticketing activities, amend schedule changes, and ensure effective communication with customers and team members. | Candidates should have experience in air guest agent oversight and customer service, along with proficiency in Microsoft Office applications. Knowledge of the Sabre airline reservation system and excellent communication skills are also required. | One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Princess has introduced Medallion Class Vacations. This award-winning innovation offers the fastest way to an effortless, personalized vacation. We’re looking for an amazing Air Customer Service Agent. The Air Customer Service Agents are responsible for working with teams across Holland America Group while providing support for Guest Travel by assisting in monitoring phone volume, ensuring queues are worked on a daily basis and responding to escalated calls. Here’s a summary of what Princess is looking for in its Air Customer Service Agent. Is this you? Responsibilities Answer phone calls/chat messages in regard to air issues, responds to e-mails and voicemails, and relays messages accurately and promptly. Amend major schedule changes, perform ticketing activities (issuance, refunds, exchanges, etc.) Track and fix incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares. Realign pricing within PNR to have records re-priced in order to collect additional money outside final payment. Certify all air tickets issued for passengers taking a flight by updating the ticket match exception report. Assign ancillary services to guests when requested. Process guest entertainment, crew executive travel, VIP requests and provide down line communication to port agents, hotels and ground transportation. Research air schedules booked for crew outside of budget. Process last minute crew changes in regards to air accommodations. Provide next port protection coverage (flight re-accommodation) to accommodate passengers when needed. Communicate effectively with customers, co-workers and management to reduce communication-related work errors. Consistently deliver on commitments to external and internal customers to drive customer satisfaction. Demonstrates commitment through behaviors and performance that are aligned with our core values. Exhibits integrity, fairness and professionalism in every day conduct. Training Schedule: Monday to Friday, 8:15 AM – 5:00 PM PT Duration: 8 weeks Work Schedule: Tuesday to Friday: 8-hour shifts between 9:15 AM – 6:00 PM PT Includes a 45-min lunch break and two 15-minute breaks Will work holidays Requirements The incumbent will need to have air guest agent oversight, customer service, quality assurance skills and compliance and be aligned with our core values and culture. Operational Decision Making: Decisions focus on day-to-day activities within the company. Decisions made at this level help to ensure daily activities proceed smoothly and therefore help to move the company toward reaching a strategic goal. They have short term consequences. Standard Decision Making: These decisions are those that are repetitive decisions on a recurring basis and are commonly related to daily activities. They are relatively simple, relying on historical data and previous solutions. Proficient in Microsoft Word, Excel and Outlook. Excellent phone and customer services skills. Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management. Excellent phone customer service skills. Knowledge of all aspects of the Sabre airline reservation system such as creation of an air booking, ticketing, exchanges, pricing, routing and queue processing. Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). This position is 100% fully remote, US only. (Please note we are not set up for remote work in AR, CT, DE, HI, IA, KY, LA, ME, MS, MT, NE, NH, ND, OK, SD, VT, WA, WV and WY.) What You Can Expect: Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Base Salary Range: $16.35 to $22.07. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture… Stronger Together Our highest responsibility and top priority are compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/. Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com #PCL

The Ship and Shore Experiences Specialist manages gift orders, dining requests, shore excursions, and guest needs. They also handle incoming emails, phone calls, and inquiries related to ship services and reservations. | Candidates must have at least 2 years of customer service experience and previous sales experience, preferably in the travel or hospitality industry. Strong verbal and written communication skills, organizational skills, and knowledge of relevant systems are also required. | Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We’re looking for an experienced Ship and Shore Experiences Specialist to fill this role. The Ship and Shore Experiences Specialist is responsible for managing gift orders, dining and dietary requests, shore excursions, onboard cabanas, and ancillary services. Organizing special/general requests, accessible shore excursions, and guest needs with the ship. The Ship and Shore Experiences Specialist will also manage incoming department emails, reports to the ship, and outbound calls to guests, travel advisors and internal agents for non-cruise services. Answer inbound ship services-related inquiries (dining, gifts, spa) for Holland America and shore excursion-related inquiries for Holland America Line and Seabourn as well as completing and confirming reservations. Here’s a summary of what Holland America Line is looking for in its Ship and Shore Experiences Specialist Is this you. Responsibilities Answer incoming telephone calls and accurately enter bookings into reservation systems according to company standards measured by Quality Assurance monitoring. Responsible for maintaining knowledge of new products, technical requirements, promotions, policies, and procedures related to the department and the booking process. Provide excellent customer service; research and answer all questions or concerns related to company product and/or specifically the customer's reservation while maintaining positive ongoing relationships. Respond to daily inquires sent from various shipboard staff with a goal of maintaining a 24- hour response time. Proactively assist with problems that might occur on a reservation; work with lead, supervisor, or other support departments to resolve the problem in a courteous/timely manner. Assist accessible and non-accessible guests with planning shore excursions, shipboard needs, and requests. Adhere to the Americans with Disability Act – ADA laws in US ports of call. Direct communication both oral and written to guests, travel advisors, tour operators, land field offices and onboard teams about accessible guests’, shore/land excursions, and ship services item(s) related to a booking. Assist with product inventory load for specialty/comp dining, onboard cabanas, perform pricing updates, changes to inventory counts by increase or reduction of for sale count. Review dining waitlist status on a daily/weekly basis, process group dining forms to send to the ships and cross-reference guests in POLAR, as well as management of small groups in alternative dining venues. Building or editing Special Service Item codes in Polar. Answer/reply emails sent to our department inboxes. Uphold service levels for response time on call backs to guest(s) or travel advisor(s) including email communications received from internal and external customers. Maintain bulk gift orders and Barkley’s Card Reward Program. Assist with Best Price Guarantee Program submissions through an automated form, in secondary flow/MAST booking modules. Proactively assist with shore excursion product inventory by communicating discrepancies relating to availability, pricing, and descriptions. Maintain high ethical standards and professionalism while multitasking and prioritizing as necessary to meet guests’ needs. Provide back-up assistance to fellow team members in their absence. Answer overflow calls related to cruise reservations, gift card support, and support departments when phones have a high hold time. Adhere to required company initiatives such as information retention and mandatory training. Assist on special projects as assigned by Supervisor or Lead. Working Hours: Monday - Friday 8:30am - 5:00pm PST Requirements Previous sales experience required, preferably in the travel or hospitality industry. 2 years minimum experience in customer service Strong verbal and written customer service skills Must have a dedicated, quiet workspace in place of residence Organizational skills with attention to detail Ability to work independently, self-motivated Knowledge of Holland American and Seabourn lines preferred Strong knowledge of POLAR booking system, Outlook, Word, and Excel Ability to work with individuals of various levels throughout the organization Strong decision-making skills, ability to multi-task and work well under time constraints Excellent attendance and punctuality This position is 100% fully remote, US only. (Please note we are not set up for remote work in AR, CA, DE, HI, ME, MN, MS, NH, NY, OK, SD, VT, WA, WV and WY.) What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Base Hourly Range: $16.35 to $22.07 The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com #HAL

Drive B2B sales growth and market share by managing travel agent relationships, executing territory plans, delivering training, and supporting marketing initiatives. | Bachelor's degree, 5+ years sales and marketing experience preferably in travel or hospitality, strong communication and presentation skills, and proficiency with Microsoft Office. | The Business Development Manager is responsible for driving B2B sales growth and expanding market share by developing strategic relationships with travel agents within an assigned territory and must live in Georgia. This role involves executing territory management plans, delivering training and marketing support, and promoting brand initiatives through in-person and virtual engagement. The Business Development Manager will work closely with the Sales leadership team, Strategic Partner Division, and Marketing to ensure alignment with corporate objectives and maximize agency performance. The ideal candidate will have strong sales acumen, excellent communication and presentation skills, and experience in travel industry account management or business development. Essential Functions: Territory Management & Strategic Sales Execution: Design and implement strategies for territory management and business development. Make assigned sales calls per week to travel agency accounts. Conduct sales blitzes to support specific company initiatives. Travel Agent Relationship Building & Support: Foster long-term relationships with travel agents to drive sales growth. Maintain frequent contact with RVP/VP North America to ensure territory needs are met. Collaborate with the Strategic Partner Division to manage shared accounts. Training & Education: Conduct training sessions and webinars to educate travel agents on Carnival Cruise Line offerings, promotions, and booking processes. Develop and deliver engaging training materials, including presentations, videos, and interactive content. Organize ship inspections, trade shows, pier side overnights, and seminars at sea. Marketing & Promotional Strategy: Enhance promotional effectiveness and develop marketing strategies. Provide travel agents with promotional materials and make recommendations to improve agency marketing efforts. Data Management & Reporting: Maintain accurate and detailed agency database through Oracle Sales Cloud or current CRM. Complete required reporting of activities and track budgeted tools. Budget & Co-op Management: Manage territory budget and co-op marketing needs in alignment with corporate guidelines. Qualifications: Bachelor's degree in Business, Marketing, or a related field 5+ years of proven experience in sales and marketing, preferably within the travel or hospitality industry Proven experience in sales, preferably within the travel or hospitality industry Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Excellent communication and presentation skills Strong understanding of travel agent distribution channel. Self- motivated, proactive, and results oriented. Knowledge, Skills, and Abilities: The Business Development Manager serves as the primary liaison between Carnival and travel agency partners within a designated territory. This role is responsible for managing a portfolio of accounts, executing strategic sales initiatives, and delivering training and marketing support to drive revenue growth. The BDM operates independently in the field, representing the brand and ensuring alignment with corporate objectives across all agency interactions. The BDM must navigate a dynamic and competitive travel landscape, identifying opportunities for growth and resolving challenges that arise within agency relationships. This includes adapting strategies to meet territory-specific needs, analyzing performance data to inform decision-making, and responding to market shifts with agility. The role requires a proactive approach to overcoming obstacles and leveraging insights to optimize sales outcomes. This role directly influences Carnival Cruise Line’s market share and revenue performance through strategic engagement with travel agents. By fostering long-term relationships, delivering impactful training, and promoting brand initiatives, the BDM ensures that Carnival remains top-of-mind among agency partners. Success in this role contributes to increased bookings, enhanced brand visibility, and stronger partnerships across the travel distribution channel. While not a direct people manager, the BDM demonstrates leadership through influence, collaboration, and strategic guidance. The role involves leading training sessions, coordinating cross-functional initiatives with internal teams (e.g., Strategic Partner Division), and serving as a trusted advisor to travel agents. The BDM also contributes to the broader sales strategy by sharing territory insights and participating in company-wide promotional efforts. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Travel: 25-50% with non-shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as “remote.” As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Sourcing of candidates is primarily done in Carnival’s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement #LI-Remote #CCL #LI-GS1