Carefeed

The Senior Product Manager will own and evolve Carefeed’s platform, defining the vision, strategy, and roadmap for Core Product capabilities. They will lead cross-functional teams through discovery, planning, delivery, and iteration to ensure high-quality solutions are delivered. | Candidates should have 5–8+ years of Product Management experience and a proven track record of leading complex, cross-functional product initiatives. Strong analytical skills and the ability to translate customer needs into actionable product requirements are essential. | About Us: Carefeed is the platform senior living and long-term care providers use to bring order, clarity, and calm to their day. By replacing paper, calls, and disconnected tools with an all-in-one platform, Carefeed digitizes and automates the work that takes teams away from residents and families. Carefeed works alongside existing EHR and HR systems and supports the way providers already operate. It reduces strain, keeps communities organized, and gives staff the time and confidence to focus on what matters most. Providers choose Carefeed because it is simple to learn, powerful in practice, and built for the realities of multi-community care. Trusted by thousands of communities across the US and Canada, Carefeed helps every organization deliver a better experience for residents, families, and the teams who care for them. About the Opportunity: We are seeking a Senior Product Manager, Core Products to own and evolve Carefeed’s platform. This is a highly impactful role for a product leader who enjoys tackling complex problems, defining clear product strategy, and delivering high‑quality solutions in a rapidly growing market. Responsibilities: Product Strategy & Vision Own the vision, strategy, and roadmap for Carefeed’s Core Product capabilities Define and communicate clear product goals aligned with company objectives Balance short‑term customer needs with long‑term platform scalability and technical health Identify opportunities to simplify workflows, improve usability, and unlock new value across the platform Discovery & Customer Understanding Deeply understand customer workflows, pain points, and success metrics through research, feedback, and data Partner with Customer Success and Sales to synthesize customer insights and prioritize impactful work Translate complex customer needs into clear, actionable product requirements Execution & Delivery Lead cross‑functional teams through discovery, planning, delivery, and iteration Write clear product requirements, user stories, and acceptance criteria Own backlog prioritization and scope decisions, making thoughtful trade‑offs Ensure timely, high‑quality delivery of features and improvements Collaboration & Leadership Partner with Engineering to ensure technical feasibility, quality, and scalability Collaborate with Design to deliver intuitive, user‑centered experiences Serve as a trusted partner to Sales and GTM to drive customer success Quality, Compliance & Reliability Ensure core functionality meets high standards for reliability, performance, and security and compliance Champion product quality, usability, and consistency across the platform Required Qualifications 5–8+ years of Product Management experience Proven experience leading complex, cross‑functional product initiatives Strong ability to translate customer and business needs into clear product strategy and execution plans Excellent written and verbal communication skills Experience working closely with engineering on technically complex systems Strong analytical and problem‑solving skills, with a data‑informed mindset Preferred Qualifications Experience in healthcare, health tech, or other regulated industries Experience with B2B SaaS products and platform‑level capabilities Experience scaling products from 0 to 1 Work Location: Remote based in the US or on-site in Chicago, IL or Cincinnati, OH What You’ll Love: Join a fast-growing startup making a real impact in the lives of senior care providers and their communities Comprehensive medical, dental, and vision insurance to support your health and well-being 401(k) plan to help you plan for the future Paid vacation, sick time, and company-paid holidays to support work-life balance A culture that values growth and development, with opportunities to grow your career as we scale Carefeed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Guide clients through onboarding, provide training, and support client needs during implementation. | Bachelor’s degree, 3+ years in client success or support, strong interpersonal skills, comfortable with technical software, and virtual training experience. | Job Description: • Guide clients through implementation and onboarding, ensuring they feel confident and supported • Lead new clients through the full implementation and onboarding process—including platform setup, configuration, and hands-on training • Facilitate virtual training sessions and confirm users are confident navigating the system • Serve as the primary point of contact for assigned client communities, providing high-level support and resolving questions during onboarding • Develop and customize initial platform solutions to align with each client’s specific needs and workflows • Digitize and manage client documentation using Adobe and DocuSign, supporting e-signature workflows within Carefeed • Track client trends, pain points, and product usage to identify opportunities to improve adoption • Collaborate with the broader Client Experience team to refine processes and build best practices for onboarding, training, and ongoing client engagement Requirements: • Bachelor’s Degree in a relevant field • 3+ years of experience in a similar client success, customer service, or technical support role • A proactive, solution-oriented individual with strong interpersonal skills, including patience, empathy, and creativity in addressing client needs • Comfortable with technical software and capable of understanding and explaining Carefeed’s current solutions and future platform enhancements • Able to lead training sessions and client-facing interactions effectively, particularly through virtual platforms like Zoom • Skilled in Microsoft Word, Excel, Google Docs, and Adobe. Experience with DocuSign and Canva is a plus • Thrives in a fast-paced, start-up environment and works well within a team to foster growth and change • Familiarity with the healthcare industry and experience working with SaaS solutions, CRM systems, and client onboarding/training are highly desirable. Benefits: • Comprehensive medical, dental, and vision insurance to support your health and well-being • 401(k) plan to help you plan for the future • Paid vacation, sick time, and company-paid holidays to support work-life balance • A culture that values growth and development, with opportunities to grow your career as we scale