Carefeed

Build and deploy robust software for core systems using full-stack development and own projects end-to-end. | Requires 5+ years professional software development experience and a Bachelor's degree in Computer Science or related field. | Work Location: Chicago, IL (Hybrid) About Us: Carefeed is the platform senior living and long-term care providers use to bring order, clarity, and calm to their day. By replacing paper, calls, and disconnected tools with an all-in-one platform, Carefeed digitizes and automates the work that takes teams away from residents and families. Carefeed works alongside existing EHR and HR systems and supports the way providers already operate. It reduces strain, keeps communities organized, and gives staff the time and confidence to focus on what matters most. Providers choose Carefeed because it is simple to learn, powerful in practice, and built for the realities of multi-community care. Trusted by thousands of communities across the US and Canada, Carefeed helps every organization deliver a better experience for residents, families, and the teams who care for them. About the Role: We are looking for a Senior Software Engineer to join Carefeed’s engineering team. We're a collaborative group of full-stack engineers responsible for Carefeed’s core systems, including our Family Portal, Administration Portal and Payments products. Our tech stack includes PHP, Laravel, Vue, Typescript and a bit of Go. Carefeed’s products make life easier for the residents, families and staff of senior living communities across the US. As part of our team, you’ll help build tools for thousands of senior communities serving hundreds of thousands of residents. We make software that is intuitive and easy to use, but also highly customizable and configurable. Responsibilities: Build robust, well-designed and effective software that solves complex problems. Test, review, and deploy code quickly. Carefeed is in the middle of a CI/CD transformation, and we aim to deploy our main application many times per day. Research, learn and share new techniques for solving complex engineering problems. We’re a highly collaborative team and we push each other to find better solutions every day. Write tools and develop practices for the engineering team. We take the time to invest heavily in our own productivity. Own projects from end-to-end. On a given day you might be building a system to improve web application performance, reworking an integration with an electronic health records provider, or designing a UI component library. Analyze and design solutions to business problems. At Carefeed, you’ll be fully involved in determining what to do, not just doing it. Qualifications: 5+ years of professional experience in software development You have a strong foundation in computer science fundamentals, such as algorithmic complexity, asynchronicity, and distributed computing. You have a good knowledge of software design concepts and architecture, including significant experience in software testing. You may have a soft spot for certain types of work (frontend, backend, infrastructure and so on), but at your core you’re an all-rounder who is excited to own features end to end. Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience). What You’ll Love: Join a fast-growing startup making a real impact in the lives of senior care providers and their communities Comprehensive medical, dental, and vision insurance to support your health and well-being 401(k) plan to help you plan for the future Paid vacation, sick time, and company-paid holidays to support work-life balance A culture that values growth and development, with opportunities to grow your career as we scale Carefeed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Lead client onboarding and training to ensure successful platform adoption. | Requires 3+ years in client success or technical support, strong communication, and tech-savviness. | Job Description: • Lead new clients through the full implementation and onboarding process—including platform setup, configuration, and hands-on training—to ensure a smooth and successful transition onto Carefeed’s platform. • Facilitate virtual training sessions and confirm users are confident navigating the system. • Serve as the primary point of contact for assigned client communities, providing high-level support and resolving questions during onboarding. • Develop and customize initial platform solutions to align with each client’s specific needs and workflows. • Digitize and manage client documentation using Adobe and DocuSign, supporting e-signature workflows within Carefeed. • Track client trends, pain points, and product usage to identify opportunities to improve adoption. • Collaborate with the broader Client Experience team to refine processes and build best practices for onboarding, training, and ongoing client engagement. Requirements: • Bachelor’s Degree in a relevant field • 3+ years of experience in a similar client success, customer service, or technical support role • Customer-Centric and Self-Motivated: A proactive, solution-oriented individual with strong interpersonal skills, including patience, empathy, and creativity in addressing client needs. • Tech-Savvy and Detail-Oriented: Comfortable with technical software and capable of understanding and explaining Carefeed’s current solutions and future platform enhancements. • Strong Facilitator and Communicator: Able to lead training sessions and client-facing interactions effectively, particularly through virtual platforms like Zoom. • Proficient in Key Tools: Skilled in Microsoft Word, Excel, Google Docs, and Adobe. Experience with DocuSign and Canva is a plus. • Adaptable and Collaborative: Thrives in a fast-paced, start-up environment and works well within a team to foster growth and change. • Healthcare and SaaS Experience: Familiarity with the healthcare industry and experience working with SaaS solutions, CRM systems, and client onboarding/training are highly desirable. Benefits: • Comprehensive medical, dental, and vision insurance to support your health and well-being • 401(k) plan to help you plan for the future • Paid vacation, sick time, and company-paid holidays to support work-life balance • A culture that values growth and development, with opportunities to grow your career as we scale