Career Team

Coordinate workforce development programs, manage frontline staff, ensure policy compliance and performance goals, and develop community partnerships. | Bachelor's degree with 2-4 years management experience, proficiency in Microsoft Office, valid driver's license; WIOA knowledge and bilingual skills preferred. | Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. TITLE: Program Manager REPORTS TO: Project Director LOCATION: Borderplex Region EMPLOYMENT TYPE: Full-Time, Exempt Employee Career Team is looking to hire a Program Manager who will be responsible for the coordination of assigned programs and the management of services within those programs. This role oversees the implementation of policies and procedures, conducts analysis of workforce activities to evaluate compliance, and leads frontline staff to meet or exceed performance goals. Work is performed under the supervision of the Project Director. Your Impact on Career Team's Success: Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction Manage and lead project staff to meet or exceed performance goals, including ensuring staff perform thorough, accurate review of all case files with no disallowed costs on eligibility Use Work-In-Texas reports to analyze and support performance activities Ensure appropriate action is followed to correct deficiencies Identify community partnerships, collaborate with other professionals, and maintain partner relationships Evaluate and understand all performance goals at the beginning of each program year and establish procedures to ensure staff follow all prescribed strategies to impact each performance measure Direct, control, and supervise the work activity of project staff, identify and fill open positions in a timely manner, deliver timely coaching, and conduct employee evaluations when scheduled Identify and address needs for staff training Welcome and address customer complaints fairly and with good customer service as a guide Utilize and model Extreme Customer Service behaviors in all interactions with internal and external customers Approach each day and task with a “ZAG” mindset Other duties and projects as needed This position is expected to be a HYBRID position. The selected candidate will be required to work onsite as well as remotely. To Qualify for This Role, You Must Have: A Bachelor's degree in Business Administration, Psychology, Social Services, or a related field or equivalent experience with 2 to 4 years of proven management skills Preferred knowledge of workforce development program operations and development Strong business knowledge of customer service best practices and performance management, with experience in training and coaching/mentoring Top-level project management, organizational, personnel, problem solving, and data analysis skills, with the ability to interact with employees at all levels Excellent interpersonal skills and both written and oral communication skills Strong technical skills, proficiency in Microsoft Office, and a commitment to accountability in a continually improving quality environment A Valid Driver's License and adequate vehicle insurance coverage Additional Skills/Knowledge Career Team Would Love for This Role: Strong computer skills in MS Excel and Google Sheets Bilingual or multilingual Experience and knowledge of WIOA, TANF, SNAP, and other workforce development contracts/programs Training in Trauma Informed Care, evidence-based practice, and/or whole family services Salary: $88,000 - $92,000/yr Travel: As Needed About Career Team: Founded in 1996, Career Team, LLC is a private workforce development organization. Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors: Named by Inc. Magazine as one of America's 500 fastest growing privately held companies Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information. Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position. California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information: Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location. The Company collects Personal Information to use or disclose as appropriate to: (1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.

Manage and scale a team of business analysts to deliver workforce development software solutions. | Requires 2+ years people management, 3+ years business analyst experience in SaaS, and workforce services domain knowledge. | Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here. At Career Team, our mission is to empower one person, start one career, and serve one family at a time. We do this through innovative software solutions and high-touch services. Lead Business Analyst Manager, Workforce Development Software Summary: This role is remote with occasional travel required. The Lead BA Manager will focus on managing people and scaling a high-performing team to own discovery and requirements for a workforce development SaaS platform (WIOA case management, labor exchange, services, outcomes, reporting). As a primary people leader, you will be responsible for building and scaling a high-performing team of analysts, ensuring their professional development is as robust as the software we build. You will translate program and policy needs into build-ready user stories and support delivery through UAT and go-live while fostering a culture of technical excellence. Responsibilities • Directly manage, coach, and mentor a team of Business Analysts and Systems Staff, conducting regular 1-on-1s and performance reviews. • Standardize internal team methodologies and processes, elevating the quality of work across the department. • Lead client workshops to document workflows (intake/eligibility, enrollment, services, case notes, exits/follow-up). • Write clear user stories, acceptance criteria, process maps, and configuration/business rules. • Partner with Product/Engineering/QA to design solutions, clarify scope, and manage requirements changes. • Support integrations and data mapping (imports/exports, APIs) and reporting requirements. • Plan and execute UAT with customers; triage defects and validate fixes. • Manage and mentor other business analysts and systems staff, supporting their growth and elevating the quality of work across the team. • Lead cross-functionally across a variety of contexts, partnering with product, engineering, operations, client-facing teams, and external stakeholders to drive outcomes. Requirements • 2+ years of experience in a formal people-management or team-lead role, with a proven track record of developing junior and mid-level talent. • Workforce services and program domain knowledge (WIOA, one-stop operations, labor exchange) is required. • PIRL familiarity (data elements, validations, reporting impacts). • 3+ years as a Business Analyst delivering software (SaaS preferred). • Strong facilitation and documentation skills; can turn complex processes into testable requirements. • Experience working cross-functionally with technical teams and external stakeholders. Why Join Us • We change lives. • We're growing quickly and need leaders who want real ownership and real impact. • We're serious about the outcomes but have fun making them happen. • Big enough to be interesting, small enough that your work changes the company. Who You Are • You are a people leader who finds satisfaction in your team's success. • You're fluent in the numbers and comfortable with the messy middle of scaling fast. • You can move from deep analysis to executive conversation without missing a beat. • You're hands-on when needed, but you're always building people, processes, and tools. • You simplify complicated things and build systems to keep them simple. • You anticipate the communication before it's needed and always know your audience. • You're calm, direct, and you follow through. How We Work • High trust, high accountability • We obsess about our customers • We value action over perfection, and iterate to get better every day About Career TEAM: Founded in 1996, Career TEAM, LLC is a private workforce development organization. Career TEAM's outstanding record of accelerating the human condition has resulted in numerous honors: • Named by Inc. Magazine as one of America's 500 fastest growing privately held companies • Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation • Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program • Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information. Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position. California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information: Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location. The Company collects Personal Information to use or disclose as appropriate to: (1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.