Candescent

Lead technical discovery, design solutions, and support complex implementations for digital banking solutions. | 3+ years in a client-facing technical role within financial services or FinTech, with strong communication and project management skills. | Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer. Key Responsibilities • Lead pre-sales discovery and consultative engagements with prospects and account executives to deeply understand their business model, strategic goals, and technical requirements. • Architect and recommend best-fit solutions-standard, configured, or custom-that align with both the prospect's needs and Candescent's delivery capabilities. • Create clear, compelling solution designs, including architecture diagrams, product configurations, integration approaches, and implementation roadmaps. • Set accurate expectations with prospects and internal teams through formal assessments, workshops, and collaboration with subject-matter experts. • Own the technical and functional sections of proposals and ensure all solution details are accurately reflected in the CRM and proposal documentation. • Collaborate on responses to RFIs/RFPs in partnership with the Proposal team. • Provide warm handoff and post-sale transition support for complex implementations and competitive conversions. • Maintain up-to-date knowledge of the competitive landscape, Candescent's product roadmap, and industry trends in digital banking. • Act as a trusted advisor by answering technical and strategic questions from prospects, clients, and internal teams within established SLAs. • Contribute to retention and expansion efforts by identifying upsell/cross-sell opportunities during client engagements. Required Qualifications • Bachelor's degree or equivalent practical experience. • 3+ years of progressive experience in a client-facing technical role (Solutions Architect, Pre-Sales Engineer, Technical Consultant, or similar) within financial services, FinTech, or digital/online banking. • Proven project management and stakeholder management skills in a sales or delivery context. • Strong proficiency with Microsoft Office suite (especially PowerPoint, Excel, Visio), CRM systems (Salesforce, Dynamics, etc.), and collaboration tools. • Demonstrated ability to break down complex problems, make sound assumptions, and drive toward actionable solutions independently. • Exceptional written and verbal communication skills with experience presenting to both technical and executive audiences. • Ability to rapidly master new technologies, banking concepts, and Candescent's product capabilities. • Self-motivated, proactive, and comfortable working independently in a fast-paced environment. • Willingness to travel approximately 10% as needed. Preferred Qualifications • Deep domain expertise in digital/online banking (core systems, payments, lending, account opening, mobile banking, open banking APIs, etc.). • Experience with banking platforms such as Temenos, Thought Machine, Mambu, Finastra, Jack Henry, FIS, Fiserv, or Q2. • Familiarity with modern integration patterns (REST APIs, microservices, event-driven architecture). • Prior exposure to competitive conversions or large-scale core migrations. Statement to Third Party Agencies To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.